A customer centred program of change

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

  • 1 July 2019 - Working together from day one

    about 1 month ago

    Today marks the beginning of us working together as a more united Transport team with our new operating model now in place. This is an important day for everyone, no matter which team you belong to across the Transport cluster.

    Today marks the beginning of us working together as a more united Transport team with our new operating model now in place. This is an important day for everyone, no matter which team you belong to across the Transport cluster.

  • 26 June 2019 - The operating model to take us forward

    about 1 month ago

    Today I am pleased to confirm our new operating model, which is designed to build on our success together since 2011 as well as take the delivery of integrated customer services and better community outcomes to the next level.

    Today I am pleased to confirm our new operating model, which is designed to build on our success together since 2011 as well as take the delivery of integrated customer services and better community outcomes to the next level.

  • Previous announcements

    about 1 month ago

    A list of all previous announcements.

    A list of all previous announcements.