A customer centred program of change

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

  • 20 November 2019 – Proposed Sydney 2020 workplace moves; consultation now open

    2 days ago

    Consultation on proposed team locations for Sydney 2020 office moves is now open. From today, leaders are briefing teams on this proposal.

    View the consultation pack and find out where teams are proposed to move to next year. If you do not see your team on the list, your team is not in scope to move in 2020.

    We understand location announcements impact both teams and individuals, so feedback is welcome on what has been proposed. The focus for the consultation period is to make sure that proposed locations meet the needs of the business and our customers, so please...

    Consultation on proposed team locations for Sydney 2020 office moves is now open. From today, leaders are briefing teams on this proposal.

    View the consultation pack and find out where teams are proposed to move to next year. If you do not see your team on the list, your team is not in scope to move in 2020.

    We understand location announcements impact both teams and individuals, so feedback is welcome on what has been proposed. The focus for the consultation period is to make sure that proposed locations meet the needs of the business and our customers, so please provide feedback on information that want leaders to consider in assigning team locations, any gaps or conflicts in the information provided, and any other questions or support you need.

    Information and support for managers and individuals on managing those impacts will be available following the consultation period.

    Make sure you visit Future Workplace for more information about new workplaces, FAQs and to submit your feedback on the proposal, which you can also do anonymously.

    Consultation on proposed 2020 Sydney locations is open until 5pm, Friday 6 December.

  • 20 November 2019 – Secretary’s legislation has passed message

    3 days ago

    Hi everyone,

    I’m pleased to let you know that legislation was passed in parliament yesterday to enable the full integration of TfNSW and RMS into one organisation. While we have already been working together differently for many months, this significant milestone enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    While the name RMS will no longer be used in the future, it’s important to remember that the work, functions and history of RMS will become the collective work and history of our new integrated...

    Hi everyone,

    I’m pleased to let you know that legislation was passed in parliament yesterday to enable the full integration of TfNSW and RMS into one organisation. While we have already been working together differently for many months, this significant milestone enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    While the name RMS will no longer be used in the future, it’s important to remember that the work, functions and history of RMS will become the collective work and history of our new integrated organisation, and we will deliver better together.

    However, I’d like to take a moment to reflect on the proud and impressive history of Roads and Maritime and the valuable contribution it has been making to communities across NSW for a long time. RMS has been delivering world-class projects with enormous benefits for the people of NSW that will continue to resonate for decades to come. Their achievements could fill a book but we have managed to pull together an overview of the stories from roads and maritime history in the latest edition of Mode magazine. I encourage you to read this story and to also think about the exciting possibilities that will come from uniting TfNSW and RMS.

    What does this mean for how we work now?

    While legislation has passed, there is still a formal process to bring it into effect. We are looking at the date it will come into effect and we will update you when that is determined.

    There will be some practical things that will change such as email addresses, processes and systems, however, these will be done over time to minimise the impact on our operations so we can continue to deliver for our customers and communities. We will share more on any changes at the appropriate time. For now, it’s business as usual.

    Please check the Doing your job during change section if you have any questions.

    Today marks a significant step towards an exciting future for all of us as we work together to create a new organisation and a new shared history.

    Rodd Staples

    Secretary

  • 18 November 2019 – Halfway through Evolving Transport consultation and next steps

    5 days ago

    We are now halfway through the Evolving Transport consultation, and wanted to share a snapshot of feedback so far. To date, we have received 541 pieces of feedback with 5,667 staff briefed. The key themes include functions of the divisions, recruitment of senior leaders, and collaboration and working with other divisions and agencies but we still want to know what you think. Please keep sending your feedback to us.

    We have answered a couple of key questions below but for answers to more of your frequently asked questions keep checking the Q&A section as this being updated regularly.

    What happens...

    We are now halfway through the Evolving Transport consultation, and wanted to share a snapshot of feedback so far. To date, we have received 541 pieces of feedback with 5,667 staff briefed. The key themes include functions of the divisions, recruitment of senior leaders, and collaboration and working with other divisions and agencies but we still want to know what you think. Please keep sending your feedback to us.

    We have answered a couple of key questions below but for answers to more of your frequently asked questions keep checking the Q&A section as this being updated regularly.

    What happens to feedback and how is it being reviewed?

    Feedback is provided to Divisional Leaders (appropriate to their division) as members of the Strategic Operating Committee (SOC) on a weekly basis during consultation. SOC will meet over the next couple of weeks to review feedback and approve decisions to change or not change organisational structures.

    Within divisions, the TfNSW People Directors are accountable for leading the review process with division leaders. This includes presenting key recommendations about any changes to proposed functions, structures or the placement or implementation approach to SOC for decision following the end of the consultation period. A final review will be undertaken the week following the end of consultation. Following consideration of all feedback, final decisions about the senior leader structures will be announced in the week of 9 December.

    What will be announced the week of 9 December?

    From the week of 9 December, the following information will be available:

    • The updated structures, following the feedback received during consultation and decisions made by the Executive team
    • Confirmed organisation design schedule for the next levels (phase 3B-2)
    • Confirmation of any acting arrangements
    • Confirmation of the placement approach and recruitment timelines
    • Any required updates to the interdependency and intra-dependency work
  • 18 November 2019 - Secretary’s workplace locations update message

    5 days ago

    Hi everyone,

    I wanted to update you on our Future Workplace program, which is all about making collaboration easier and ensuring our people’s experience in the workplace is more consistent across the Transport cluster, for both our regional and metropolitan Sydney offices.

    In my message on 23 October, I said that leaders would begin sharing the first stage of proposed Sydney office moves with you from Monday 18 November. Unfortunately, the critical bushfire situation meant we had to postpone this week’s planned Transport cluster leadership forum to next Tuesday 19 November. It was essential that we instead focused our attention...

    Hi everyone,

    I wanted to update you on our Future Workplace program, which is all about making collaboration easier and ensuring our people’s experience in the workplace is more consistent across the Transport cluster, for both our regional and metropolitan Sydney offices.

    In my message on 23 October, I said that leaders would begin sharing the first stage of proposed Sydney office moves with you from Monday 18 November. Unfortunately, the critical bushfire situation meant we had to postpone this week’s planned Transport cluster leadership forum to next Tuesday 19 November. It was essential that we instead focused our attention as leaders on responding to the bushfires across NSW.

    It’s important that our leaders are briefed first on the workplace changes so they can talk to their teams, which will happen on Tuesday, so that now means we will be sharing the information with you in a series of briefings from Wednesday 20 November, and available online later in the day.

    I appreciate this is two days later than originally planned, however, I believe it was the right call to make and you will still have plenty of time to provide your feedback on the proposed moves up until the consultation period closes on 6 December.

    First stage of office locations moves in 2020. The moves in 2020 are focused broadly on our Sydney CBD and northern Sydney office locations, with reviews of the remaining Sydney metropolitan locations and regional locations across NSW happening later.

    In early November, we shared the office locations that were under review. I also said that we would consider teams at other sites if it makes sense to co-locate teams that need to work closely together. I would like to reiterate that these moves are all about enabling our teams across the cluster to work better together and to ensure our new way of operating can be achieved.

    Work location is an important issue for everyone and a factor to consider in your work-life balance. For this reason, there will be a big focus on providing more information over coming weeks and months. There will be briefing sessions and you will have the chance to ask questions about the proposed moves. You will also be able to access a range of services designed to support and help you work through the personal impact of these location changes.

    The Future Workplace intranet page will have more information about workplace location moves and answers to many of your questions.

    Lastly, thank you all for your continued focus on keeping our transport network running and people and goods moving during this difficult time for many communities which are impacted by the bushfires across NSW. People are relying on us and I’m proud to say we are continuing to deliver our best for the people of NSW.

    Rodd Staples

    Secretary

  • 14 November 2019 - How our operating model fits together and briefing session videos

    8 days ago

    Thank you for providing feedback during the consultation so far.

    Find out more about how our operating model is reflected in the proposed top-level leadership. Click and see page 12-19 in the L100 Leaders telecon PowerPoint.

    You can view some recorded divisional briefing sessions (link to videos below), which have been running over the past week, explaining how each division is coming together as part of the proposed operating model.

    ...

    Thank you for providing feedback during the consultation so far.

    Find out more about how our operating model is reflected in the proposed top-level leadership. Click and see page 12-19 in the L100 Leaders telecon PowerPoint.

    You can view some recorded divisional briefing sessions (link to videos below), which have been running over the past week, explaining how each division is coming together as part of the proposed operating model.

    Briefing videos from the other divisions are coming soon.

  • 5 November 2019 - Evolving Transport consultation now open until 29 November

    18 days ago

    Detailed information about each division’s proposed top level structure and functions are now available on the divisional pages:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver multi-modal, end-to-end customer journeys; and create better places to live, work and visit. It also tries to address where we have duplication, inconsistency, gaps or new opportunities.

    How you can get involved

    • Sign...

    Detailed information about each division’s proposed top level structure and functions are now available on the divisional pages:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver multi-modal, end-to-end customer journeys; and create better places to live, work and visit. It also tries to address where we have duplication, inconsistency, gaps or new opportunities.

    How you can get involved

    • Sign up to an information session on the divisional pages

    • Send your feedback through the online form by 5pm Friday 29 November

    You can look through the proposals and provide feedback on all divisions. We are running this consultation for all divisions at the same time, so everyone can see the full picture and how the functions relate to each other.

    For Sydney based staff, you will find out more about proposed work locations from 18 November.

    There are a number of support services, such as the Staywell Hub, available on the Getting support during change page.

  • 4 November 2019 - Secretary’s Evolving Transport message; start of consultation

    19 days ago

    Hi everyone,

    Over the last six months we have been evolving as an organisation to build on our success and take the delivery of integrated, customer-centred services to the next level.

    Our challenge has been to organise ourselves more effectively and work differently with our customers, stakeholders and partners so we can successfully deliver Future Transport. That’s why we embarked on the Evolving Transport program and today we’ve reached a significant milestone with the announcement of the proposed top level structure and functions for each division across the Transport cluster.

    My video explains how the proposed structure will support us...

    Hi everyone,

    Over the last six months we have been evolving as an organisation to build on our success and take the delivery of integrated, customer-centred services to the next level.

    Our challenge has been to organise ourselves more effectively and work differently with our customers, stakeholders and partners so we can successfully deliver Future Transport. That’s why we embarked on the Evolving Transport program and today we’ve reached a significant milestone with the announcement of the proposed top level structure and functions for each division across the Transport cluster.

    My video explains how the proposed structure will support us in working together to deliver better customer and community outcomes.


    Detailed information about each division’s top level structure and functions will be shared by your division leader today.

    I’d like to thank everyone who has provided feedback on everything we’ve proposed so far. Your ideas and insights have been integral to our decision making and it has influenced our thinking around how we work right across the Transport cluster, not just how we work within divisions. A key priority for our transformation is putting a real focus on our people. As Secretary, I’m very passionate about leading an organisation where everyone can have their say and help shape our future.

    I’m now looking forward to hearing what you think about these proposals, so please take a good look at all the changes for each division and keep sending us your feedback.

    All the information will be available on this website and you can provide your thoughts on the proposals until 29 November.

    Rodd

  • 1 November 2019 - Scope of 2020 Sydney office moves confirmed

    21 days ago
    2020 sydney office moves

    Our Future Workplace strategy is being delivered in phases. The first phase in 2020 focuses on bringing teams together into new and existing sites across Sydney CBD and northern Sydney. Find out more.

    The Future Workplace program is focused on creating consistent workplace experiences across the cluster, bringing teams together and consolidating our property footprint in line with NSW Government accommodation policy. Over time, this means we will review all of our office accommodation across NSW and look for opportunities to bring our teams together where it makes sense.

    This is all about enabling...

    Our Future Workplace strategy is being delivered in phases. The first phase in 2020 focuses on bringing teams together into new and existing sites across Sydney CBD and northern Sydney. Find out more.

    The Future Workplace program is focused on creating consistent workplace experiences across the cluster, bringing teams together and consolidating our property footprint in line with NSW Government accommodation policy. Over time, this means we will review all of our office accommodation across NSW and look for opportunities to bring our teams together where it makes sense.

    This is all about enabling our teams across the cluster and across the state to work better together and to be able to work differently. This will underpin the success of our new operating model and enable us to deliver better customer and community outcomes.

    The first phase of moves in 2020 is focused broadly on our Sydney CBD and northern Sydney office locations. Plans for our remaining Sydney metropolitan offices - including those in Parramatta, Burwood and Southern Sydney – are currently under review and will inform our strategy from 2021 onwards.

    Locations in scope for 2020 workplace moves

    The scope of the Future Workplace program has changed with Evolving Transport as we needed to review our accommodation across the entire cluster and reflect our new operating model.

    The locations in scope for review in this first phase include the buildings we need to move out of in 2020, as well as our owned and longer-term leased sites across Sydney CBD, Rozelle, Milsons Point and North Sydney.

    Proposed new locations include our new Hubs in Macquarie Park and Sydney CBD, and the sites we are retaining. Teams currently located in the retained sites may move to new locations in order to be co-located with their teams and stakeholders.


    In some cases, conversations will also be had with teams at other sites if it makes sense to co-locate teams that need to work closely together.

    When will I find out where my team is moving?

    More information on proposed new 2020 Sydney workplace locations will be communicated from Monday 18 November in a series of briefings and you will have the opportunity to provide feedback on the moves up until 6 December.

    Got questions?

    Keep an eye on the Future Workplace intranet page for more information, visit the Evolving Transport Q&As page for questions around workplace location consultation or email the project team at futureworkplace@transport.nsw.gov.au with any questions.

  • 1 November 2019 – New change support sessions for staff

    21 days ago

    How do you react to change? What some of us find exciting, others can find unsettling, or even highly distressing?

    With the recent announcements about Evolving Transport, People and Culture have created support sessions across NSW to help all of us understand how we can survive and thrive during times of change and uncertainty.

    The 90 minute sessions – for employees and people leaders - provide practical tips on how to manage ourselves during times of change, as well as help those around us.

    Participants reflect on their physical, emotional and mental state, understand more about common responses to change,...

    How do you react to change? What some of us find exciting, others can find unsettling, or even highly distressing?

    With the recent announcements about Evolving Transport, People and Culture have created support sessions across NSW to help all of us understand how we can survive and thrive during times of change and uncertainty.

    The 90 minute sessions – for employees and people leaders - provide practical tips on how to manage ourselves during times of change, as well as help those around us.

    Participants reflect on their physical, emotional and mental state, understand more about common responses to change, and leave with tools, tips and a personalised plan to best ride the waves of change.

    Sessions now available for registration, so find out how on the getting support page.

  • 24 October 2019 – Consultation opens 4 November; sign up for briefing sessions

    29 days ago

    As mentioned in Rodd’s message below, briefing sessions to share the proposed functions and top level structure of each division will be taking place from 4 November. You’ll have the opportunity to hear more from your Deputy Secretary (or equivalent division leader) about the thinking behind the proposed new structures and also have the chance to ask questions.

    Register now to attend any of the divisional briefing sessions below:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Point to Point Commission

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    You...

    As mentioned in Rodd’s message below, briefing sessions to share the proposed functions and top level structure of each division will be taking place from 4 November. You’ll have the opportunity to hear more from your Deputy Secretary (or equivalent division leader) about the thinking behind the proposed new structures and also have the chance to ask questions.

    Register now to attend any of the divisional briefing sessions below:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Point to Point Commission

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    You can also find these sessions on your divisional page on the right hand side. You will also have four weeks to have your say and give feedback on the proposed top level structures and functions – the consultation period is from Monday 4 to Friday 29 November.