A customer centred program of change

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. This is so we can work more closely together, focusing on greater Sydney and regional NSW in a holistic way to deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed as we transition to our new operating model.

  • 9 December 2019 – Information about final top level leadership and divisional functions being released today

    7 days ago

    Detailed information about each division’s top level leadership and functions are available on these divisional pages:

    Information coming in January 2020:

    • Office of the Secretary

    The Office of the Secretary top level leadership is under consideration. This will be determined and released in January 2020.

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver...

    Detailed information about each division’s top level leadership and functions are available on these divisional pages:

    Information coming in January 2020:

    • Office of the Secretary

    The Office of the Secretary top level leadership is under consideration. This will be determined and released in January 2020.

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver multi-modal, end-to-end customer journeys; and create better places to live, work and visit. It also tries to address where we have duplication, inconsistency, gaps or new opportunities.

    As we undergo these changes to there are a number of support services, such as the Staywell Hub, available on the Getting support during change page.


  • 5 December 2019 - What is the Evolving Transport Transformation Program?

    10 days ago

    The Evolving Transport Transformation Program has been established to help us to become the organisation we need to be to deliver our 10 Year Blueprint and Future Transport 2056 outcomes.

    It is about driving four things across our organisation;
    • improving the outcomes we deliver for customers and communities
    • fundamentally changing the way we are perceived by stakeholders
    • improving the experience for our people at work every day, and last but not least, it is about
    • how sustainable we are as an organisation.
    To establish what this program needs to deliver, we did a lot of...

    The Evolving Transport Transformation Program has been established to help us to become the organisation we need to be to deliver our 10 Year Blueprint and Future Transport 2056 outcomes.

    It is about driving four things across our organisation;
    • improving the outcomes we deliver for customers and communities
    • fundamentally changing the way we are perceived by stakeholders
    • improving the experience for our people at work every day, and last but not least, it is about
    • how sustainable we are as an organisation.
    To establish what this program needs to deliver, we did a lot of work in the foundation planning stage, which many of you helped co-design.

    All this has now been brought together as 13 Evolving Transport workstreams. Organisational structure and Enablement workstreams are already in delivery and planning has started for the remaining workstreams, which will continue to progress next year.

    What is a workstream?

    Workstreams are major change initiatives to be delivered over the next 12-18 months, focused on designing and implementing our new ways of working.

    For example, the customer metrics workstream will develop ways to measure customer satisfaction with end to end journeys as opposed to measuring satisfaction with individual modes of travel such as bus or trains.

    Another example is the capital projects workstream. This workstream will develop more consistent ways of planning and delivering capital projects across the whole of transport.


    Delivering on these 13 workstreams will create new and improved ways of working, which will help us get where we need to go.
  • 4 November 2019 – Evolving Transport consultation now closed

    12 days ago

    Thank you to those who provided feedback throughout the Evolving Transport consultation over the past four weeks. Over 2000 pieces of feedback were received throughout this process, and this feedback is still being collated and analysed this week.

    During the consultation, some key themes have emerged including:

    · The purpose and functions of each division

    · Placement, recruitment, and diversity of our senior leaders

    · Feedback on the proposed top level leadership, and grading and scope of roles

    · Collaboration, interdependencies, and duplication with other divisions and agencies

    · The next phase of Evolving Transport

    All the feedback has now...

    Thank you to those who provided feedback throughout the Evolving Transport consultation over the past four weeks. Over 2000 pieces of feedback were received throughout this process, and this feedback is still being collated and analysed this week.

    During the consultation, some key themes have emerged including:

    · The purpose and functions of each division

    · Placement, recruitment, and diversity of our senior leaders

    · Feedback on the proposed top level leadership, and grading and scope of roles

    · Collaboration, interdependencies, and duplication with other divisions and agencies

    · The next phase of Evolving Transport

    All the feedback has now been provided to Divisional Leaders (appropriate to their division). The Strategy and Operations Committee (SOC), which the Secretary and divisional leaders are part of, are meeting this week to review all feedback and approve decisions to change or not change top level structures.

    We had a lot of questions come in over the last four weeks and have been answering the most asked questions on the QA webpage. So make sure you keep checking this page as it’s updated regularly.

    Final decisions on our top level leadership will be announced the week of 9 December. However a lot of your feedback about ways of working and the next layers of leadership will continue to shape the next phases of the Evolving Transport Transformation Program.

    From the week starting 9 December, there will be:

    · Announcements about the top level leadership for each division and how the teams will be mapped to those leadership positions

    · Confirming acting arrangements, placement approach, and recruitment timelines

    · Further information about the approach for the next level of organisation design from February 2020; branches and teams level (Phase 3B-2)

    This information will be available on the Evolving Transport website.

    Also, a reminder to our Sydney based staff consultation for the proposed Sydney office moves in 2020 is still open until this Friday 6 December. Please continue to submit your feedback before the close and see the latest updates on the Future Workplace website.

  • 28 November 2019 – RMS and TfNSW come together on 1 December; find out what it means for you

    17 days ago

    We have been working together for many months but from 1 December, legislation will take effect to bring us together as one organisation. This is a significant milestone and enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    Here is what you need to know now

    · The legislation will come into effect on 1 December – from this date, the functions and responsibilities of RMS and TfNSW will be performed by the integrated TfNSW organisation.

    · We don’t need to change everything straight away ...

    We have been working together for many months but from 1 December, legislation will take effect to bring us together as one organisation. This is a significant milestone and enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    Here is what you need to know now

    · The legislation will come into effect on 1 December – from this date, the functions and responsibilities of RMS and TfNSW will be performed by the integrated TfNSW organisation.

    · We don’t need to change everything straight away from 1 December, any references to RMS will be legally taken to mean TfNSW automatically. This includes references in existing documents or in legal proceedings already underway.

    · We have a plan – we are going to roll out changes, such as to brand, delegations, policies and procedures, IT, finance and procurement, in a phased and ordered way to minimise the impact on our operations.

    · Awards, policies and procedures will continue to apply as they do today.

    · Employee commitments – there were some commitments made in the legislation which you can read more about in the legislation factsheet and Q&A.

    What’s happening from 1 December?

    While most things are business as usual, you will start to see some changes from next week including:

    · Using TfNSW branding like letter head, templates and email signatures –information will be available to support you to implement the brand changes.

    · Most RMS email addresses will change to Transport email addresses on the evening of Tuesday 3 December and more information is coming.

    · Communications to stakeholders and suppliers – we are sending an update to all suppliers and stakeholders early next week to notify them of the changes.

    More information

    More information and details will come on Monday and from then onwards as we roll out changes to systems, processes and branding over time. If you have any questions in the meantime, email evolvingtransport@transport.nsw.gov.au.

    Stay tuned for more information.

  • 20 November 2019 – Proposed Sydney 2020 workplace moves; consultation now open

    25 days ago

    Consultation on proposed team locations for Sydney 2020 office moves is now open. From today, leaders are briefing teams on this proposal.

    View the consultation pack and find out where teams are proposed to move to next year. If you do not see your team on the list, your team is not in scope to move in 2020.

    We understand location announcements impact both teams and individuals, so feedback is welcome on what has been proposed. The focus for the consultation period is to make sure that proposed locations meet the needs of the business and our customers, so please...

    Consultation on proposed team locations for Sydney 2020 office moves is now open. From today, leaders are briefing teams on this proposal.

    View the consultation pack and find out where teams are proposed to move to next year. If you do not see your team on the list, your team is not in scope to move in 2020.

    We understand location announcements impact both teams and individuals, so feedback is welcome on what has been proposed. The focus for the consultation period is to make sure that proposed locations meet the needs of the business and our customers, so please provide feedback on information that want leaders to consider in assigning team locations, any gaps or conflicts in the information provided, and any other questions or support you need.

    Information and support for managers and individuals on managing those impacts will be available following the consultation period.

    Make sure you visit Future Workplace for more information about new workplaces, FAQs and to submit your feedback on the proposal, which you can also do anonymously.

    Consultation on proposed 2020 Sydney locations is open until 5pm, Friday 6 December.

  • 20 November 2019 – Secretary’s legislation has passed message

    25 days ago

    Hi everyone,

    I’m pleased to let you know that legislation was passed in parliament yesterday to enable the full integration of TfNSW and RMS into one organisation. While we have already been working together differently for many months, this significant milestone enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    While the name RMS will no longer be used in the future, it’s important to remember that the work, functions and history of RMS will become the collective work and history of our new integrated...

    Hi everyone,

    I’m pleased to let you know that legislation was passed in parliament yesterday to enable the full integration of TfNSW and RMS into one organisation. While we have already been working together differently for many months, this significant milestone enables us to take the next steps in strengthening our ability to deliver integrated transport solutions across NSW and better customer and community outcomes.

    While the name RMS will no longer be used in the future, it’s important to remember that the work, functions and history of RMS will become the collective work and history of our new integrated organisation, and we will deliver better together.

    However, I’d like to take a moment to reflect on the proud and impressive history of Roads and Maritime and the valuable contribution it has been making to communities across NSW for a long time. RMS has been delivering world-class projects with enormous benefits for the people of NSW that will continue to resonate for decades to come. Their achievements could fill a book but we have managed to pull together an overview of the stories from roads and maritime history in the latest edition of Mode magazine. I encourage you to read this story and to also think about the exciting possibilities that will come from uniting TfNSW and RMS.

    What does this mean for how we work now?

    While legislation has passed, there is still a formal process to bring it into effect. We are looking at the date it will come into effect and we will update you when that is determined.

    There will be some practical things that will change such as email addresses, processes and systems, however, these will be done over time to minimise the impact on our operations so we can continue to deliver for our customers and communities. We will share more on any changes at the appropriate time. For now, it’s business as usual.

    Please check the Doing your job during change section if you have any questions.

    Today marks a significant step towards an exciting future for all of us as we work together to create a new organisation and a new shared history.

    Rodd Staples

    Secretary

  • 18 November 2019 – Halfway through Evolving Transport consultation and next steps

    27 days ago

    We are now halfway through the Evolving Transport consultation, and wanted to share a snapshot of feedback so far. To date, we have received 541 pieces of feedback with 5,667 staff briefed. The key themes include functions of the divisions, recruitment of senior leaders, and collaboration and working with other divisions and agencies but we still want to know what you think. Please keep sending your feedback to us.

    We have answered a couple of key questions below but for answers to more of your frequently asked questions keep checking the Q&A section as this being updated regularly.

    What happens...

    We are now halfway through the Evolving Transport consultation, and wanted to share a snapshot of feedback so far. To date, we have received 541 pieces of feedback with 5,667 staff briefed. The key themes include functions of the divisions, recruitment of senior leaders, and collaboration and working with other divisions and agencies but we still want to know what you think. Please keep sending your feedback to us.

    We have answered a couple of key questions below but for answers to more of your frequently asked questions keep checking the Q&A section as this being updated regularly.

    What happens to feedback and how is it being reviewed?

    Feedback is provided to Divisional Leaders (appropriate to their division) as members of the Strategy and Operations Committee (SOC) on a weekly basis during consultation. SOC will meet over the next couple of weeks to review feedback and approve decisions to change or not change organisational structures.

    Within divisions, the TfNSW People Directors are accountable for leading the review process with division leaders. This includes presenting key recommendations about any changes to proposed functions, structures or the placement or implementation approach to SOC for decision following the end of the consultation period. A final review will be undertaken the week following the end of consultation. Following consideration of all feedback, final decisions about the senior leader structures will be announced in the week of 9 December.

    What will be announced the week of 9 December?

    From the week of 9 December, the following information will be available:

    • The updated structures, following the feedback received during consultation and decisions made by the Executive team
    • Confirmed organisation design schedule for the next levels (phase 3B-2)
    • Confirmation of any acting arrangements
    • Confirmation of the placement approach and recruitment timelines
    • Any required updates to the interdependency and intra-dependency work
  • 18 November 2019 - Secretary’s workplace locations update message

    28 days ago

    Hi everyone,

    I wanted to update you on our Future Workplace program, which is all about making collaboration easier and ensuring our people’s experience in the workplace is more consistent across the Transport cluster, for both our regional and metropolitan Sydney offices.

    In my message on 23 October, I said that leaders would begin sharing the first stage of proposed Sydney office moves with you from Monday 18 November. Unfortunately, the critical bushfire situation meant we had to postpone this week’s planned Transport cluster leadership forum to next Tuesday 19 November. It was essential that we instead focused our attention...

    Hi everyone,

    I wanted to update you on our Future Workplace program, which is all about making collaboration easier and ensuring our people’s experience in the workplace is more consistent across the Transport cluster, for both our regional and metropolitan Sydney offices.

    In my message on 23 October, I said that leaders would begin sharing the first stage of proposed Sydney office moves with you from Monday 18 November. Unfortunately, the critical bushfire situation meant we had to postpone this week’s planned Transport cluster leadership forum to next Tuesday 19 November. It was essential that we instead focused our attention as leaders on responding to the bushfires across NSW.

    It’s important that our leaders are briefed first on the workplace changes so they can talk to their teams, which will happen on Tuesday, so that now means we will be sharing the information with you in a series of briefings from Wednesday 20 November, and available online later in the day.

    I appreciate this is two days later than originally planned, however, I believe it was the right call to make and you will still have plenty of time to provide your feedback on the proposed moves up until the consultation period closes on 6 December.

    First stage of office locations moves in 2020. The moves in 2020 are focused broadly on our Sydney CBD and northern Sydney office locations, with reviews of the remaining Sydney metropolitan locations and regional locations across NSW happening later.

    In early November, we shared the office locations that were under review. I also said that we would consider teams at other sites if it makes sense to co-locate teams that need to work closely together. I would like to reiterate that these moves are all about enabling our teams across the cluster to work better together and to ensure our new way of operating can be achieved.

    Work location is an important issue for everyone and a factor to consider in your work-life balance. For this reason, there will be a big focus on providing more information over coming weeks and months. There will be briefing sessions and you will have the chance to ask questions about the proposed moves. You will also be able to access a range of services designed to support and help you work through the personal impact of these location changes.

    The Future Workplace intranet page will have more information about workplace location moves and answers to many of your questions.

    Lastly, thank you all for your continued focus on keeping our transport network running and people and goods moving during this difficult time for many communities which are impacted by the bushfires across NSW. People are relying on us and I’m proud to say we are continuing to deliver our best for the people of NSW.

    Rodd Staples

    Secretary

  • 14 November 2019 - How our operating model fits together and briefing session videos

    about 1 month ago

    Thank you for providing feedback during the consultation so far.

    Find out more about how our operating model is reflected in the proposed top-level leadership. Click and see page 12-19 in the L100 Leaders telecon PowerPoint.

    You can view some recorded divisional briefing sessions (link to videos below), which have been running over the past week, explaining how each division is coming together as part of the proposed operating model.

    ...

    Thank you for providing feedback during the consultation so far.

    Find out more about how our operating model is reflected in the proposed top-level leadership. Click and see page 12-19 in the L100 Leaders telecon PowerPoint.

    You can view some recorded divisional briefing sessions (link to videos below), which have been running over the past week, explaining how each division is coming together as part of the proposed operating model.

    Briefing videos from the other divisions are coming soon.

  • 5 November 2019 - Evolving Transport consultation now open until 29 November

    about 1 month ago

    Detailed information about each division’s proposed top level structure and functions are now available on the divisional pages:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver multi-modal, end-to-end customer journeys; and create better places to live, work and visit. It also tries to address where we have duplication, inconsistency, gaps or new opportunities.

    How you can get involved

    • Sign...

    Detailed information about each division’s proposed top level structure and functions are now available on the divisional pages:

    Corporate Services

    Customer Strategy and Technology

    Greater Sydney

    Infrastructure and Place

    Office of the Secretary

    People and Culture

    Regional and Outer Metropolitan

    Safety, Environment & Regulation

    Our new operating model embeds the needs of our customers and communities in urban and regional areas across NSW; helps us deliver multi-modal, end-to-end customer journeys; and create better places to live, work and visit. It also tries to address where we have duplication, inconsistency, gaps or new opportunities.

    How you can get involved

    • Sign up to an information session on the divisional pages

    • Send your feedback through the online form by 5pm Friday 29 November

    You can look through the proposals and provide feedback on all divisions. We are running this consultation for all divisions at the same time, so everyone can see the full picture and how the functions relate to each other.

    For Sydney based staff, you will find out more about proposed work locations from 18 November.

    There are a number of support services, such as the Staywell Hub, available on the Getting support during change page.