A customer centred program of change

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. A key ingredient is having the right structure in place to work more closely together, focusing on greater Sydney and regional NSW in a holistic way so we can deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed about the latest news and Q&As about the changes as we transition to our new operating model on 1 July and beyond.

Latest update – 1 July 2019

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this is really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

  • focusing on new ways of working with each other, and our partners, stakeholders and communities
  • beginning the more detailed design of our divisions (much of your feedback was focused on this and has been collated and given to each division leader)
  • looking at how together we can better engage with both urban and regional customers and communities via our new divisions and boundaries.

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.

Doing your job during change

Get the latest updates here on systems, processes and branding changes to help you to do your job during change.


We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need to make important changes to the way we work with each other, transport providers and communities. A key ingredient is having the right structure in place to work more closely together, focusing on greater Sydney and regional NSW in a holistic way so we can deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed about the latest news and Q&As about the changes as we transition to our new operating model on 1 July and beyond.

Latest update – 1 July 2019

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this is really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

  • focusing on new ways of working with each other, and our partners, stakeholders and communities
  • beginning the more detailed design of our divisions (much of your feedback was focused on this and has been collated and given to each division leader)
  • looking at how together we can better engage with both urban and regional customers and communities via our new divisions and boundaries.

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.

Doing your job during change

Get the latest updates here on systems, processes and branding changes to help you to do your job during change.