A customer centred program of change

We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need make important changes to the way we work with each other, transport providers and communities. A key ingredient is having the right structure in place to work more closely together, focusing on greater Sydney and regional NSW in a holistic way so we can deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed about the latest news and Q&As about the changes as we transition to our new operating model on the 1 July and beyond.

Latest update – 19 June 2019

Your feedback is driving changes to our future operating model

Thank you for having your say on the overall operating model. Over the last 10 weeks, we’ve captured and listened to your views and considered more than 1,000 of your questions, ideas and suggestions.

Based on your feedback, further changes are planned in three key areas of our operating model:

Looking ahead

The next phase post 1 July is focused on designing and embedding the new operating model and we've already seen some great examples of people across the business working in new ways.

Find out more by reading Secretary Rodd Staples latest message.



We have the opportunity to build on our success and take the delivery of integrated, customer centred services to the next level. To do this we need make important changes to the way we work with each other, transport providers and communities. A key ingredient is having the right structure in place to work more closely together, focusing on greater Sydney and regional NSW in a holistic way so we can deliver better customer and community outcomes.

This website will be regularly updated to keep staff and leaders working in the Transport cluster informed about the latest news and Q&As about the changes as we transition to our new operating model on the 1 July and beyond.

Latest update – 19 June 2019

Your feedback is driving changes to our future operating model

Thank you for having your say on the overall operating model. Over the last 10 weeks, we’ve captured and listened to your views and considered more than 1,000 of your questions, ideas and suggestions.

Based on your feedback, further changes are planned in three key areas of our operating model:

Looking ahead

The next phase post 1 July is focused on designing and embedding the new operating model and we've already seen some great examples of people across the business working in new ways.

Find out more by reading Secretary Rodd Staples latest message.