Transformation Program

The Evolving Transport Transformation Program has been established to help us make important changes to the way we work and to set us up to deliver on the outcomes in our 10-Year Blueprint and Future Transport 2056. The program is focused on:

  • improving the outcomes we deliver for customers, communities, and stakeholders
  • designing organisational structures and ways of working to bring our operating model to life
  • improving the financial sustainability of Transport
  • improving the experience for our people at work every day

We are well into delivery of the Program and completion of the milestones which is made up of 13 workstreams. More information is available on each of these workstreams through the tile below.

Also, branch open consultations are happening now and in the next months. Have a look at the proposed functional models and provide your feedback before close.

You can find out more about changes to delegations, branding, and systems and processes on this webpage.

The Evolving Transport Transformation Program has been established to help us make important changes to the way we work and to set us up to deliver on the outcomes in our 10-Year Blueprint and Future Transport 2056. The program is focused on:

  • improving the outcomes we deliver for customers, communities, and stakeholders
  • designing organisational structures and ways of working to bring our operating model to life
  • improving the financial sustainability of Transport
  • improving the experience for our people at work every day

We are well into delivery of the Program and completion of the milestones which is made up of 13 workstreams. More information is available on each of these workstreams through the tile below.

Also, branch open consultations are happening now and in the next months. Have a look at the proposed functional models and provide your feedback before close.

You can find out more about changes to delegations, branding, and systems and processes on this webpage.

  • Friday 11 September 2020 - Evolving Transport News

    The latest edition of ET News is out now. This issue features an update on corporate functions, opportunities to share bright ideas, an infographic on our workstream milestones, and significant Capital Projects outputs.

  • Thursday 3 September 2020 - Submit your bright ideas

    Your bright ideas can shape the future of Transport

    Have you got a bright idea for how we can do things better for our customers, our people or for the greater good? It’s time to let your ideas shine.

    Transport Bright Ideas is an innovation challenge that everyone’s invited to take part in and have a role in shaping the future of Transport.

    We’re looking for new and innovative ways to create a better experience for our customers, communities and our people.

    Ideas can be big or small. For example, it could be playing music on our train stations, or a new way to do our bus timetabling, or how we can utilise an artificial intelligence solution to make our bins smart and automate collection.

    If you’ve got a bright idea – we want to hear about it!

    Have you got a Bright Idea?

    Go to https://brightideas.transport.nsw.gov.au

    You can also take a look at other people’s ideas and vote on your favourite.

    How does it work?

    There are two different challenges…

    Pitch to the Panel

    Pitch to the Panel is an innovation challenge where the top eight selected individuals or teams from across Transport have the opportunity to pitch their ideas to the Secretary and the senior leadership team in November. Some will also have the opportunity to build out the idea with our industry partners like Cisco, Google, or Microsoft for example.

    You have until Wednesday 23 September to send in your ideas.

    Financial Sustainability

    Financial Sustainability is about how we can be smarter with our resources and save money. Support will be provided for all ideas that are endorsed to help them succeed.

    You have until Friday 2 October to send in your ideas.

  • Tuesday 11 August 2020 - Update on corporate functions consultation

    11 August, 2020

    Thank you to everyone who participated in the recent consultation to include corporate functions from Sydney Trains and NSW TrainLink in the Evolving Transport design process.

    Through the consultation we received over 700 pieces of feedback that ranged from:

    • Support for a more integrated service delivery model for corporate functions across Sydney Trains, NSW Trainlink, and Transport for NSW
    • Concerns relating to particular functions like safety and risk, effectiveness of a centralised model, and the ability to support the business
    • Questions around employee benefits and entitlements if a new operating model is implemented

    After considering all your feedback, the following functions will be included in the Evolving Transport organisational design process:

    Sydney Trains

    NSW TrainLink

    All functions in People & Corporate Affairs

    All functions in Finance & Business Services

    Selected functions in Safety, Environment, Quality & Risk (SEQR):

    o Human Factors

    o Health Services & Chief Health Officer

    o Environment (including Heritage)

    o Safety Culture Programs

    All functions in People & Change

    All functions in Communications

    Selected functions in Safety, Environment, Quality & Risk (SEQR):

    o Human Factors

    o Environment


    All other SEQR functions not included above will be reviewed internally within NSW TrainLink and Sydney Trains.

    Through the Evolving Transport organisational design process we will take a more detailed look at how corporate functions should be delivered and where functions should sit across Transport, Sydney Trains, and NSW TrainLink. It is important to note that participation in this design process does not automatically mean that teams will be moved into Transport for NSW.

    More detailed information about the design process will be shared with the relevant teams. While the design process is underway, service delivery continues as normal for all corporate functions.

    Read through the detailed consultation feedback themes and responses in this information pack.

  • Thursday 6 August 2020 - Evolving Transport News

    06 August, 2020

    The latest edition of ET News is out now. This issue features an update on the corporate functions proposal, branch design progress and consultation, design work in the virtual space, and the Customer Experience and Measurement Workstream roadmap.

  • Wednesday 8 July 2020 - Evolving Transport News

    08 July, 2020

    The latest edition of ET News is out now. This issue features a must-watch safety video, one week reminder for corporate functions consultation, and a new enterprise risk management framework.

  • Wednesday 8 July 2020 - Consultation for corporate functions - one week to go

    08 July, 2020

    We have one week to go on our consultation about corporate functions and wanted to share some themes from the feedback so far.

    To date, we have received over 260 pieces of feedback via the online feedback form and over 100 questions received through staff briefing sessions. We have answered your key questions on the Q&A page and encourage you to keep sending in your feedback.

    Some of the key themes include:

    • Support for an integrated model – opportunities to align better business practices, systems and ways of working, while also reducing duplication
    • Concerns around an integrated model – concerns raised around centralisation of functions and service quality to operational business areas
    • Employee benefits and entitlements – clarity around what will happen to current entitlements if the proposal goes ahead
    • Scope of proposal – feedback on different business areas that should be in or out of scope.

    We also want to acknowledge that this proposal is being made at a time when our people are already adapting to many changes and dealing with uncertainty. A lot of thought was put into if, and how, we should progress with this. Ultimately, we thought it was better to provide staff from Sydney Trains and NSW TrainLink with the opportunity to be included in Evolving Transport now, so they can actively participate in the design process and shape an integrated service delivery model for our corporate functions.

    If the proposal goes ahead, there will be more opportunities to provide feedback through the Evolving Transport design process and staff will be consulted on any proposed structures and changes to roles. We will also engage with relevant clients, customers and stakeholders through the design process to ensure we create a model that delivers better outcomes for our people and the community.

    Consultation closes Wednesday 15 July

    Please continue to submit your feedback using the online form. Consultation is open until 5pm, Wednesday 15 July.

    All feedback is being reviewed by relevant divisional leaders, as well as the Chief Executives of Sydney Trains and NSW TrainLink. Following consideration of all feedback, final decisions about the proposal will be announced at the end of July. In the meantime, service delivery continues as normal for all corporate functions.

    Further information and support

    To view details about the proposal visit:

    Please speak to your manager or your People and Culture support contacts if you have any questions, or make a submission on the online form.

    The Employee Assistance Program offers a number of confidential support services for staff and can be contacted on:

    • Sydney Trains and NSW TrainLink – 1300 364 213
    • Sydney Metro and TfNSW – 1300 360 364
    • State Transit – 1300 687 327
  • Tuesday 30 June 2020 - Corporate Services, Office of the Secretary and People & Culture (Workplaces) Evolving Transport update

    30 June, 2020

    The Office of the Secretary interim structure has now been determined, and includes several teams moving to Corporate Services and People & Culture divisions from 1 July, which you can see in the determination pack. These changes include the Office of the Secretary becoming a smaller team which has two key functions to support the Secretary in his role and to provide support, guidance, and forward-agenda setting for the rest of the organisation and key stakeholders. These changes reflect that we no longer need a large central team to coordinate work as how we are set up as an organisation allows for work to be coordinated across divisions.

    Fiona Trussell, will move in to act in the Deputy Secretary Corporate Services role as Anne Hayes steps into the Chief Executive role at the Transport Asset Holding Entity (TAHE) for six months from 1 July.

    Other key changes include moving the Workplaces branch and the Investigations team into People & Culture. There is increasing integration of workplaces and the People Strategy so this move will enhance this. These changes are being stood up from Wednesday 1 July and all teams and branches referred to in this determination are part of Group C organisational design process, except for Workplaces which is undergoing a reform process as part of BAU.

    If you have questions speak to your manager or People Partner. We also have a number of places where you can get support, so please access these if you need to.

  • Friday 26 June 2020 - Evolving Transport News

    26 June, 2020

    The latest edition of ET News is out now. This issue features the restart of Groups A and B branch design, how we operate at Transport, Pulse Check from next week, and updates from Asset Management and Planning and Programs.

  • Wednesday 24 June 2020 - Consultation opens on a proposal about our corporate functions

    24 June, 2020

    We have come so far on the Evolving Transport journey since we began last year. As we continue on this journey, there are opportunities for us to deliver our services in a new way – by focusing less on individual modes and more on seamless end-to-end journeys and places.

    Today we released a proposal to design an integrated service delivery model for our corporate functions.

    To do this, we are proposing to include corporate functions from Sydney Trains and NSW TrainLink into the Evolving Transport process:

    • Sydney Trains: Finance & Business Services, People & Corporate Affairs, SEQR
    • NSW TrainLink: People & Change, Communications, SEQR

    The proposal does not include any frontline operations or service delivery functions in Sydney Trains and NSW TrainLink.

    What is the aim of this proposal?

    This proposal is centred on designing ourselves in an integrated way to best deliver for our customers, in line with our Blueprint and Future Transport 2056 strategies. It would have clear benefits, such as having a consistent approach and ways of working for corporate functions, as well as career pathways and opportunities for development for our people.

    If the proposal were to go ahead, the next steps would include employees in Sydney Trains and NSW TrainLink becoming part of the Evolving Transport organisational design process.

    More information

    To view details about the proposal visit:

    Send us your feedback

    Any employee from across Transport can provide feedback via our online form. Consultation is open until 5pm, Wednesday 15 July.

    For more information on the proposal and how it might affect you, please see our Q&A page.

  • Wednesday 27 May 2020 - Evolving Transport News

    28 May, 2020

    The latest edition of ET News is out now. This issue features updates from Planning & Programs, Capital Projects, Customer & Stakeholder Relationships, and Enablement.