A customer-centred program of change

The Evolving Transport Transformation Program has been established to help us make important changes to the way we work, so we can deliver our 10 Year Blueprint and Future Transport 2056 outcomes to:

  • improve the outcomes we deliver for customers and communities
  • fundamentally changing the way we are perceived by stakeholders
  • improve the experience for our people at work every day
  • make sure we are sustainable as an organisation.

The program continues throughout Coronavirus, including new ways of working and change initiatives being rolled out over the coming months. Any changes to the program and key milestones will be updated on this website.

You can find out more about changes to delegations, branding, and systems and processes on this webpage.

The Evolving Transport Transformation Program has been established to help us make important changes to the way we work, so we can deliver our 10 Year Blueprint and Future Transport 2056 outcomes to:

  • improve the outcomes we deliver for customers and communities
  • fundamentally changing the way we are perceived by stakeholders
  • improve the experience for our people at work every day
  • make sure we are sustainable as an organisation.

The program continues throughout Coronavirus, including new ways of working and change initiatives being rolled out over the coming months. Any changes to the program and key milestones will be updated on this website.

You can find out more about changes to delegations, branding, and systems and processes on this webpage.

  • Wednesday 8 July 2020 - Evolving Transport News

    29 days ago

    The latest edition of ET News is out now. This issue features a must-watch safety video, one week reminder for corporate functions consultation, and a new enterprise risk management framework.

  • Wednesday 8 July 2020 - Consultation for corporate functions - one week to go

    29 days ago

    We have one week to go on our consultation about corporate functions and wanted to share some themes from the feedback so far.

    To date, we have received over 260 pieces of feedback via the online feedback form and over 100 questions received through staff briefing sessions. We have answered your key questions on the Q&A page and encourage you to keep sending in your feedback.

    Some of the key themes include:

    • Support for an integrated model – opportunities to align better business practices, systems and ways of working, while also reducing duplication
    • Concerns around an integrated model – concerns raised around centralisation of functions and service quality to operational business areas
    • Employee benefits and entitlements – clarity around what will happen to current entitlements if the proposal goes ahead
    • Scope of proposal – feedback on different business areas that should be in or out of scope.

    We also want to acknowledge that this proposal is being made at a time when our people are already adapting to many changes and dealing with uncertainty. A lot of thought was put into if, and how, we should progress with this. Ultimately, we thought it was better to provide staff from Sydney Trains and NSW TrainLink with the opportunity to be included in Evolving Transport now, so they can actively participate in the design process and shape an integrated service delivery model for our corporate functions.

    If the proposal goes ahead, there will be more opportunities to provide feedback through the Evolving Transport design process and staff will be consulted on any proposed structures and changes to roles. We will also engage with relevant clients, customers and stakeholders through the design process to ensure we create a model that delivers better outcomes for our people and the community.

    Consultation closes Wednesday 15 July

    Please continue to submit your feedback using the online form. Consultation is open until 5pm, Wednesday 15 July.

    All feedback is being reviewed by relevant divisional leaders, as well as the Chief Executives of Sydney Trains and NSW TrainLink. Following consideration of all feedback, final decisions about the proposal will be announced at the end of July. In the meantime, service delivery continues as normal for all corporate functions.

    Further information and support

    To view details about the proposal visit:

    Please speak to your manager or your People and Culture support contacts if you have any questions, or make a submission on the online form.

    The Employee Assistance Program offers a number of confidential support services for staff and can be contacted on:

    • Sydney Trains and NSW TrainLink – 1300 364 213
    • Sydney Metro and TfNSW – 1300 360 364
    • State Transit – 1300 687 327
  • Tuesday 30 June 2020 - Corporate Services, Office of the Secretary and People & Culture (Workplaces) Evolving Transport update

    about 1 month ago

    The Office of the Secretary interim structure has now been determined, and includes several teams moving to Corporate Services and People & Culture divisions from 1 July, which you can see in the determination pack. These changes include the Office of the Secretary becoming a smaller team which has two key functions to support the Secretary in his role and to provide support, guidance, and forward-agenda setting for the rest of the organisation and key stakeholders. These changes reflect that we no longer need a large central team to coordinate work as how we are set up as an organisation allows for work to be coordinated across divisions.

    Fiona Trussell, will move in to act in the Deputy Secretary Corporate Services role as Anne Hayes steps into the Chief Executive role at the Transport Asset Holding Entity (TAHE) for six months from 1 July.

    Other key changes include moving the Workplaces branch and the Investigations team into People & Culture. There is increasing integration of workplaces and the People Strategy so this move will enhance this. These changes are being stood up from Wednesday 1 July and all teams and branches referred to in this determination are part of Group C organisational design process, except for Workplaces which is undergoing a reform process as part of BAU.

    If you have questions speak to your manager or People Partner. We also have a number of places where you can get support, so please access these if you need to.

  • Friday 26 June 2020 - Evolving Transport News

    about 1 month ago

    The latest edition of ET News is out now. This issue features the restart of Groups A and B branch design, how we operate at Transport, Pulse Check from next week, and updates from Asset Management and Planning and Programs.

  • Wednesday 24 June 2020 - Consultation opens on a proposal about our corporate functions

    about 1 month ago

    We have come so far on the Evolving Transport journey since we began last year. As we continue on this journey, there are opportunities for us to deliver our services in a new way – by focusing less on individual modes and more on seamless end-to-end journeys and places.

    Today we released a proposal to design an integrated service delivery model for our corporate functions.

    To do this, we are proposing to include corporate functions from Sydney Trains and NSW TrainLink into the Evolving Transport process:

    • Sydney Trains: Finance & Business Services, People & Corporate Affairs, SEQR
    • NSW TrainLink: People & Change, Communications, SEQR

    The proposal does not include any frontline operations or service delivery functions in Sydney Trains and NSW TrainLink.

    What is the aim of this proposal?

    This proposal is centred on designing ourselves in an integrated way to best deliver for our customers, in line with our Blueprint and Future Transport 2056 strategies. It would have clear benefits, such as having a consistent approach and ways of working for corporate functions, as well as career pathways and opportunities for development for our people.

    If the proposal were to go ahead, the next steps would include employees in Sydney Trains and NSW TrainLink becoming part of the Evolving Transport organisational design process.

    More information

    To view details about the proposal visit:

    Send us your feedback

    Any employee from across Transport can provide feedback via our online form. Consultation is open until 5pm, Wednesday 15 July.

    For more information on the proposal and how it might affect you, please see our Q&A page.

  • Wednesday 27 May 2020 - Evolving Transport News

    2 months ago

    The latest edition of ET News is out now. This issue features updates from Planning & Programs, Capital Projects, Customer & Stakeholder Relationships, and Enablement.

  • Wednesday 13 May 2020 - Evolving Transport News

    3 months ago

    The latest edition of ET News is live. See the latest change initiatives from workstreams Planning & Programs, Financial Sustainability, and Leadership, Culture & Behaviour. We also explain how the Evolving Transport Program is coordinated and governed from end-to-end.

  • Monday 4 May 2020 - Evolving Transport organisational design will kick off again in the coming months

    3 months ago

    We recently decided to temporarily pause some of our organisational design work, so everyone could focus on supporting our people and the community during this time of uncertainty with Coronavirus.

    While pausing was the right thing to do, we haven’t lost momentum and are building on the great work that has happened so far.

    Work is currently underway to do some further groundwork on the operating model that will better inform and speed up the design of branches in key areas.

    Thank you to everyone who have taken part in branch design work to date. By making use of all the work that’s already been done we have the opportunity for branches to accelerate design, which will give people clarity and certainty sooner. Your ideas, engagement and hard work have been crucial to help set us up on this path.

    Next steps and timings

    We have now scheduled when branches will start their design process again, which will kick off from June.

    The revised design schedule focuses on giving branches more flexibility to complete their design, by providing a better understanding of how our organisation needs to operate into the future.

    Branches have reorganised into three groups based on the below criteria:

    • Group A: Branches whose organisational structure is less dependent on the design and work flows of other branches therefore can progress with organisational design at their own time and pace
    • Group B: Branches whose organisational structure is highly connected across the operating model and influences the design of branches in Group C
    • Group C: Branches whose organisational structure enables and supports the customer-centred operating model and is influenced by the design branches in Group B

    Find out when your branch will go through the design process.

    Planning for Groups A and B to progress is underway, with their branch designs continuing from June. Group C will follow from August. However, we will need to remain flexible during this time as Coronavirus continues.

    The rest of the Evolving Transport Transformation Program is still continuing with work taking place online and new ways of working being used to make sure we keep rolling out the change initiatives over the coming months.

  • Friday 1 May 2020 - Evolving Transport News

    3 months ago

    The latest edition of Evolving Transport News is out now!

    Click here to find the recent updates on executive recruitment, and also Capital Projects, Safety, and Asset Management workstreams.

  • 22 April 2020 – Assessment of Coronavirus impacts to the ET Program and Org Structure update

    4 months ago

    To make sure we can continue to deliver the Evolving Transport Program during these times, the Transformation Office has done an assessment of the Program to evaluate Coronavirus impacts.

    The good news:

    • Most workstreams only have minor impacts, meaning work continues as we pivot to an online approach and address resourcing impacts from Coronavirus.
    • There are opportunities to accelerate delivery in some workstreams, such as Leadership, Culture and Behaviours; we’re going to keep looking for these opportunities.
    • Pausing Organisational Structure is giving us time to reflect on what we’ve learnt so far and better embed our operating model – this is helping us to formulate an approach to fast-track branch design in key areas.
    • Some Executive recruitment is being finalised and interim structures are progressing to ensure branches can function effectively in the interim.

    Work to adapt our approach to Organisational Structure continues this week, including conversations with Dep Secs to work through some critical components such as timeframes. More to come soon about next steps and what this means for your branch.

    You can see here the assessment of Coronavirus impacts on the ET Program. It’s important during this time we keep progressing with all the great work happening in the Evolving Transport Program, as we find new ways of doing things.