Our leaders

Steve’s looking forward to making a positive difference to the safety of our people, customers and community in his new role of Executive Director, Safety.

What was your last job?

I was a member of the Executive at Sydney Metro to lead, drive and manage all safety and operational activities to successfully deliver Australia’s first fully automated railway system.

What’s your biggest achievement to date?

One I'll call-out is being awarded the UK National Rail Award for outstanding personal contribution to the UK rail industry.

Another would be my team at Sydney Metro being awarded the NSW Premier’s Award for ‘Making NSW a better place to live’ in recognition of our program which provided skills and employment opportunities to the people of NSW.

I also had the privilege of being appointed A/Deputy Secretary of the Safety, Environment and Regulation (SER) at Transport for NSW during a time of unprecedented transformational change. I’m especially proud of the work that was done to establish SER’s top line structure with the dedication, support and input from many across Transport.

What are you most looking forward to in your new role?

I look forward to setting the strategic safety agenda which will drive us towards a generative safety culture. I want to make a positive difference to the safety of our people, customers and the community.

I am also looking forward to hitting the road and meeting my team across the state. I hope to gain insights, explore possibilities and understand the unique needs and challenges for Safety Branch.

Above all else, I want to create a positive and friendly working environment and provide my team with an opportunity to make an impact, all while having a laugh along the way.

Narelle’s making sure that the transition of our bus operations go as smoothly and successfully as possible.

Tell us a bit about the role and what you’d like to achieve in the time you’re in this role.

I’m leading the procurement activity for the three remaining State Transit operated bus contracts and re-tender of the current privately operated bus regions, except Region 6, as we call on world-leading public transport operators to bid for the contracts.

We will achieve the successful transition of bus operations, which means:

• our customers get better bus services (which includes me and my family!) and we give them even more reason to get out of their cars
• our people get great opportunities
• we generate efficiencies that we can reinvest into more services
• we set ourselves up for transition to a zero emission bus fleet.

What’s your biggest achievement to date?

I can’t claim anything just for myself – there is nothing I’ve done that hasn’t been supported by a team, either at work or at home. The achievements I’m most proud of are those where teams have delivered the unexpected and overcome huge odds, and I am constantly amazed by how much a good team can do with so little! The closest I can come to claiming something purely as my own achievement is running some pretty long ultramarathons but even that required my family as support crew,and a very good massage therapist...

What excites you most about your role and team?

I’m excited by the opportunity to make a real difference to my favourite city in the world. I am also humbled when I think about how many people are impacted by what we deliver, which include customers, drivers, other road users and people who breathe the air that diesel buses pollute! So this really is a chance to improve lives. My team isn’t just the dedicated specialists that have come together to work fulltime on this, but rather it is made up of all the expertise we will need to call on from across Transport. I’m really excited to see us working together the way Evolving Transport has been designed to let us.

We welcomed Tara to Transport as our new Deputy Secretary, Safety, Environment and Regulation (SER).

What are you most looking forward to in your new role?

The chance to be part of a new and exciting TfNSW and the opportunity to make a real difference for our staff and our customers. I want TfNSW to be a great place to work and a world leader in customer service and I see the changes underway setting us up to achieve this. I feel very lucky to be able to play a part in the transformation.

What’s your biggest career achievement so far?

Well definitely being the successful candidate for Deputy Secretary SER and prior to that being appointed Deputy Commissioner of the NSW State Emergency Service, the first female in the role.

What was your last job?

CEO of Local Government NSW. LGNSW represents NSW Councils across a broad range of issues.

Susie was last year’s Secretary Awards winner and will now be leading the new Freight branch.

What are the biggest opportunities for you and your team working in this new operating model?

The opportunity to drive TfNSW wide recognition that the safe and productive movement of freight is critically important to our customers and our communities. Ensuring that freight is recognised and valued in every decision TfNSW makes, as one of the fundamental purposes of the transport system. Helping the organisation to design, implement and deliver policy, strategy, planning, and network management outcomes for the safe and productive movement of goods.

What’s your biggest achievement to date?

Leading a highly engaged, passionate and committed team to establish a positive and professional relationship with the road freight industry while delivering against industry priorities aligned with the objectives of Future Transport and the Freight and Ports Plan. I'm very much looking forward to expanding this relationship with the freight industry and continuing to deliver improved outcomes for freight customers and communities across NSW as we stand-up the new Freight Branch.

What would you like to achieve in 2020?

A robust and quantifiable understanding of the transport network capacity and interactions with passenger transport, so we can more effectively move freight through NSW and drive evidence-based engagement and decision-making.

Richard will continue working collaboratively with IT teams across the cluster as Group Chief Information Officer within Corporate Services.

What are the biggest opportunities for you and your team in this new operating model?

IT will realign to the new divisional model to ensure we can partner for our clients' success. We will also be deploying the Future Workplace technology across the cluster, so that everyone can work flexibly and reliably and know how to get the most of the amazing new platform.

IT continues to deliver an ever-increasing number of innovative solutions that make a positive difference to the way we work. We are also working on the stand-up the Tech Academy to offer career and development opportunities to tech-savvy employees so they can embrace and deliver leading edge solutions across our organisation.

What’s your biggest achievement to date?

Our biggest achievement to date is our united IT team, with peers across the cluster collaborating with renewed and invigorated enthusiasm to make a positive difference for Transport and the people of NSW.

I'm pleased that we have an increasingly respectful and caring workplace with a vibrant, collaborative atmosphere, where we celebrate success and support each other to deliver even more. I'm happy how we have overlaid strong governance across the many aspects of running a good IT team, including service delivery and cyber defence. This has enabled us to remove duplication, move faster, safer, and with better outcomes.

What would you like to see your team achieve in 2020?

In 2020, IT will complete the deployment of the Future Workplace technology in our new buildings, train all employees on how to use Office 365 to increase productivity and collaboration, significantly increase the speed and reliability of our regional network, move our major applications to the cloud to improve performance and reliability, and deploy 10,000 new touch-screen laptops with Windows 10.

Lewis will continue to lead the way for Customer Payments Services in our Customer Strategy and Technology division.

What are the biggest opportunities for you and your team working in this new operating model?

Having met with some of the Tolling team I can already see synergies which will allow us to provide a better customer experience in terms of customers paying for their transport. It’s also been great to see the breadth of expertise we have available between RMS and TfNSW teams that have come together and we’re already discovering areas where we can make use of this, not just from a branch perspective but across Customer Strategy and Technology (CST).

What’s your biggest achievement to date?

Definitely Opal. It’s been fantastic to be involved in the Opal journey, transforming the way customers travel and also seeing the dedication and expertise from team members over the years from across the cluster. More recently we’ve made improvements to our School Drive Subsidy customer applications and processing which has received positive feedback from customers and we’re just about to open up applications for the Regional Seniors Travel Card which has made possible through collaboration across CST, across government with Service NSW and Treasury, and our delivery partner Westpac. From a personal perspective moving with my family from England to Australia was a pretty big achievement too.

What would you like to achieve in 2020?

The most important thing for me is completing the transition into Customer Payment Services, having the move to Parramatta completed and everyone settled into Activity Based Working. If we can all feel settled in the new branch, new location and new ways of working by the end of the year that will be great. As always there is a long list of things to get done at the same time.

Once responsible for regulating point to point transport services, Barbara is now joining the Regional and Outer Metropolitan team as Executive Director, Transport Partnerships.

What are you most looking forward to in your new role?

We have such a great opportunity to provide improved transport options for regional NSW communities by working better together – particularly with NSW TrainLink and our regional bus services. Even though it is not in my team, I think the potential we have for better integrated planning across services and infrastructure is enormous.

What’s your biggest achievement to date?

I have been involved in so many pieces of great work at Transport for NSW. Probably the most transformative was the point to point transport reforms. These changes opened up the point to point transport market to competition, significantly improved industry accountability for safety and also modernised the regulator. There were so many people - inside and outside of Transport for NSW - that put a lot of effort into making it work. The best thing of all about the reforms is that the community adapted very quickly. The new normal is way better for customers than it used to be.

What was your last job?

I have been in Regional and Outer Metropolitan division since August 2019, learning from a very knowledgeable team about regional public transport services and identifying what we can do to improve services for regional communities. Before that I was the Point to Point Transport Commissioner, the regulator for point to point transport services including taxi and rideshare services.

Tim Raimond is leading our Transport Planning branch.

What are you most looking forward to in your new role?

Producing future plans and business cases in collaboration with place-based experts from across the cluster, other government agencies and local government.

What’s your biggest career achievement to date?

Leading the team that delivered Future Transport 2056 strategy, and now seeing TfNSW being redesigned to deliver better places, better customer experiences, and a safer and more sustainable transport system.

What would you like to achieve in 2020?

Successful delivery of place-based plans and business cases developed collaboratively with place-owners such as local government, and also the protection of long term transport corridors in Western Sydney.

Pete’s excited about his new role as Chief Customer Officer in our Regional and Outer Metropolitan.

What are the biggest opportunities for you and your team in this new operating model?

A huge opportunity to better understand, integrate and connect all our regional and outer metropolitan public transport and road customers and their communities across the state. Transport is the key enabler for sustainable economic and social growth in our regions. The vast majority of our teams are also members of those communities. So if we can harness these attributes together we can make a huge difference to people’s lives.

What’s your biggest career achievement to date?

I am a firm believer that achievements come through the efforts, dedication and behaviours of our people ,not just one individual. I’m privileged to be able to support these achievements where I can. Somewhere across our state each day - whether it’s ensuring one of our customer’s make their hospital appointment on time, or we improve a road connection, or offer a brand new Transport service - we achieve something important and meaningful for our regional communities. Becoming an Australian citizen in 2019 was and always will be something that I see as an achievement and a privilege.

What was your last job?

My last job was the Chief Operating Officer for NSW TrainLink. The beauty of my new role is that I can now have my cake and eat it too - being the Chief Customer Officer for Regional & Outer Metropolitan Transport and the Chief Executive of NSW TrainLink at the same time!

Trudi has been confirmed as Executive Director, Shared Services in our Corporate Services division.

What are the biggest opportunities for you and your team in this new operating model?

In Transport Shared Services (TSS), we are re-setting our ways of working with a focus on efficient service that can be delivered in partnership with our clients. This starts with greater clarity, consistency of services, and increased engagement with our clients. We are working very closely with our colleagues across Corporate Services and People and Culture to make sure we provide end-to-end services and a great experience for our clients, with our people at the forefront of the way we deliver.

What’s your biggest achievement to date?

TSS is doing an amazing job in delivering on the Evolving Transport changes. What often is not seen is the hours of work and planning to make changes to workflows, delegations, system accesses and processes, which enable our people in Transport to do their jobs.

The TSS Hub was established in collaboration with our IT team to work on complex changes that impact procurement, finance, IT, HR, facilities and access processes. This collaboration has ensured we are supporting the delivery of the Evolving Transport model changes as seamlessly as possible.

What would you like to see your team achieve in 2020?

In TSS, we are working towards a long-term plan to be the service provider of choice for Transport. All our people in TSS will receive training and development, and the opportunity to do new and exciting work as we transition the new way we deliver our services.

I believe the way to great services is through our great people, and we are focused on ensuring our clients get the services they need, with a great quality experience every time they interact with TSS. We will also leverage technology to enable us to change the way we work to be agile, and readily establish new services as needed.