Meet Lewis Clark, Executive Director, Customer Payment Services, Customer Strategy and Technology

Lewis will continue to lead the way for Customer Payments Services in our Customer Strategy and Technology division.

What are the biggest opportunities for you and your team working in this new operating model?

Having met with some of the Tolling team I can already see synergies which will allow us to provide a better customer experience in terms of customers paying for their transport. It’s also been great to see the breadth of expertise we have available between RMS and TfNSW teams that have come together and we’re already discovering areas where we can make use of this, not just from a branch perspective but across Customer Strategy and Technology (CST).

What’s your biggest achievement to date?

Definitely Opal. It’s been fantastic to be involved in the Opal journey, transforming the way customers travel and also seeing the dedication and expertise from team members over the years from across the cluster. More recently we’ve made improvements to our School Drive Subsidy customer applications and processing which has received positive feedback from customers and we’re just about to open up applications for the Regional Seniors Travel Card which has made possible through collaboration across CST, across government with Service NSW and Treasury, and our delivery partner Westpac. From a personal perspective moving with my family from England to Australia was a pretty big achievement too.

What would you like to achieve in 2020?

The most important thing for me is completing the transition into Customer Payment Services, having the move to Parramatta completed and everyone settled into Activity Based Working. If we can all feel settled in the new branch, new location and new ways of working by the end of the year that will be great. As always there is a long list of things to get done at the same time.