Our leaders

Over the next few months, leaders will be appointed to roles in the new structure. This page will help you get to know a little bit more about them including putting a face to the name.

We'll be profiling leaders regularly on this page - stay tuned for more to come.

For an overview of the teams under these leaders, as well as further information on people movements, visit the division pages.

Over the next few months, leaders will be appointed to roles in the new structure. This page will help you get to know a little bit more about them including putting a face to the name.

We'll be profiling leaders regularly on this page - stay tuned for more to come.

For an overview of the teams under these leaders, as well as further information on people movements, visit the division pages.

  • Meet Alex Wendler, Chief Development Officer, Infrastructure and Place

    12 days ago

    Alex will lead the newly formed Development branch. He hopes to empower his team to work together to strengthen our public transport and precinct redevelopments even further.

    What are you most looking forward to in your new role?

    I’m excited about Transport’s future as a multi-modal agency that plans, develops and delivers integrated transport solutions for the benefit of customers and communities across the state. I’m looking forward to playing a part in that future by empowering a talented group of individuals to work together and develop projects that facilitate economic, social and environmental outcomes. I’m excited to strengthen public...

    Alex will lead the newly formed Development branch. He hopes to empower his team to work together to strengthen our public transport and precinct redevelopments even further.

    What are you most looking forward to in your new role?

    I’m excited about Transport’s future as a multi-modal agency that plans, develops and delivers integrated transport solutions for the benefit of customers and communities across the state. I’m looking forward to playing a part in that future by empowering a talented group of individuals to work together and develop projects that facilitate economic, social and environmental outcomes. I’m excited to strengthen public transport and reallocate public space towards pedestrians and cyclists.

    What’s your biggest achievement to date?

    After more than 15 years in the finance sector I joined the NSW public sector in 2016, where I have led large and innovative endeavours that leveraged private-sector expertise and financing capability for the benefit of the state.

    One was the sale of 51% of the toll road network WestConnex, with the State Government retaining the remaining stake. This sale is the largest trade sale privatisation in Australia and it enabled the State Government to reinvest the proceeds into new infrastructure projects.

    Another was working collaboratively with Macquarie Group on their proposal to develop and deliver an integrated Metro station at Martin Place. An unprecedented undertaking, the outcome will be a city-shaping station in the heart of the CBD. This project also drove innovation at other Metro stations.

    What was your last job?

    Before taking over the Development branch, I was the Executive Director, Placemaking and Real Estate, for a year. This was the first role in my career that did not centre on core infrastructure. Looking back, I can say I have never learned more in the space of a year. Place, its dimensions, its impact on wellbeing and its contribution to productivity and competitiveness is fascinating. Luckily, the city-changing precinct redevelopments at Sydney’s Central Station, Circular Quay and Redfern, are now part of the Development branch.

  • Meet Pamela Henderson, Executive Director, Technical Services, Infrastructure and Place

    12 days ago

    Pamela will lead the new Technical Services branch to support the development and delivery of transport infrastructure projects.

    What are you most looking forward to in your new role?

    Providing great internal technical solutions for our clients both indirectly through our diverse portfolio in Infrastructure and Place, and directly for our clients, particularly in regional areas.

    What’s your biggest achievement to date?

    Delivering an automated messaging system for life support customers experiencing unplanned power outages. This was during my time with the energy industry. All seven internal stakeholders consistently said it could not be done with the available technology and...

    Pamela will lead the new Technical Services branch to support the development and delivery of transport infrastructure projects.

    What are you most looking forward to in your new role?

    Providing great internal technical solutions for our clients both indirectly through our diverse portfolio in Infrastructure and Place, and directly for our clients, particularly in regional areas.

    What’s your biggest achievement to date?

    Delivering an automated messaging system for life support customers experiencing unplanned power outages. This was during my time with the energy industry. All seven internal stakeholders consistently said it could not be done with the available technology and legislation. We delivered it in less than three months, with no allocated budget, using the existing technology and capability and some adaptive innovation.

    What was your last job?

    Director, Southern and Western Project Office where I lead the development and delivery of road projects in the southern, south western and western parts of regional NSW. This included a range of projects from large and complex bypasses, to bridge strengthening and overtaking lanes. All projects delivered important outcomes for regional NSW and our customers. It was an honour and a pleasure to lead such a regional role from Sydney. The current COVID-19 challenge further demonstrates that many (previously perceived) Sydney or regional roles can be delivered remotely.

  • Meet Doris Cook, Executive Director, Workplaces, Corporate Services

    24 days ago

    Doris Cook will continue leading the Workplaces team as they work to deliver the Future Workplace program, enabling greater flexibility and collaboration across Transport.

    What are the biggest opportunities for you and your team working in this new operating model?

    Workplaces was formed in mid-2019 to deliver the Future Workplace program, which will provide consistent employee experiences across all the Transport sites, both metropolitan and regional.

    As the Evolving Transport transformation program continues, our work will be essential in enabling new ways of working, especially in terms of technology, leadership and flexibility. It’s not just a building program – it...

    Doris Cook will continue leading the Workplaces team as they work to deliver the Future Workplace program, enabling greater flexibility and collaboration across Transport.

    What are the biggest opportunities for you and your team working in this new operating model?

    Workplaces was formed in mid-2019 to deliver the Future Workplace program, which will provide consistent employee experiences across all the Transport sites, both metropolitan and regional.

    As the Evolving Transport transformation program continues, our work will be essential in enabling new ways of working, especially in terms of technology, leadership and flexibility. It’s not just a building program – it will change the whole workplace experience.

    What would you like to see your team achieve in 2020?

    It will be great for our people to experience the brand-new environments we are currently building at Macquarie Park, Elizabeth Street and our Newcastle site. However, given the current landscape, our focus is also on supporting our organisation through Coronavirus working conditions. By working with divisions to understand how their ways of working are evolving, we will be able to cater for their requirements as they continue to shift and adapt their workstyles to best deliver for our customers.

    What excites you most about your role and team?

    I’m excited about the opportunity to improve our workplaces, not just in terms of aesthetics, but how these spaces can really support and enable our people to deliver and achieve at Transport. It’s about creating workspaces that respond to different types of settings and needs, whether collaborative or individual. This is a great opportunity to make a change at Transport and deliver a more positive experience to our employees.

  • Meet Carol-Anne Nelson, Deputy Secretary, Regional and Outer Metropolitan

    about 1 month ago

    With an extensive career in transport, Carol-Anne aims to bring strong leadership to our regional teams, especially during the COVID-19 crisis.

    What are you most looking forward to in your new role?

    I’ve joined at a time that Transport for NSW is going through significant organisational change, so I want to harness this as an opportunity to grow a strong, unified team across Regional and Outer Metropolitan.

    I’m particularly excited about meeting our people on the frontline, in our regions, and witnessing the important part we play in shaping the communities we operate in.

    What’s your biggest achievement to date?

    ...

    With an extensive career in transport, Carol-Anne aims to bring strong leadership to our regional teams, especially during the COVID-19 crisis.

    What are you most looking forward to in your new role?

    I’ve joined at a time that Transport for NSW is going through significant organisational change, so I want to harness this as an opportunity to grow a strong, unified team across Regional and Outer Metropolitan.

    I’m particularly excited about meeting our people on the frontline, in our regions, and witnessing the important part we play in shaping the communities we operate in.

    What’s your biggest achievement to date?

    My time as Chief Operating Officer for V/Line in Victoria was incredibly rewarding. I oversaw a 45 per cent growth in patronage in four years, the opening of four new railway stations in regional Victoria, the implementation of three timetable changes, and delivery of a cultural change program for the business.

    As we are going through immense change here at Transport, and in the throes of responding to the COVID-19 crisis, I hope to bring strong leadership to our regional teams and ensure we maintain essential transport services for our customers and communities.

    What was your last job?

    I have been involved in the transport, energy and infrastructure sectors for most of my career, having spent time at both V/Line in Victoria and also at Queensland Rail. Most recently, I worked for the GFG Alliance, an international mining, energy, metal and engineering company, which purchased the old Onesteel business and a number of other assets in Australia.

    In my role as General Manager, I led a transformation program designed to create a more sustainable business that better served the needs of customers. I hope to bring my learnings from this experience to my new role, here at Transport.

  • Meet Craig Webster, Executive Director, Finance and Commercial, Greater Sydney

    about 2 months ago

    Craig is passionate about transport, proven by his longevity in the sector. He is also an advocate for disability and inclusion in the workplace.

    What are you most looking forward to in your new role?

    Working with different people across all modes of transport. While I’m new to Greater Sydney, I’ve been in and around the Transport cluster for over 10 years and have spent my 35 year career in the Transport sector. You could say that I really like transport and the people!

    What’s your biggest achievement to date?

    Increasing the proportion of buses going out at night that...

    Craig is passionate about transport, proven by his longevity in the sector. He is also an advocate for disability and inclusion in the workplace.

    What are you most looking forward to in your new role?

    Working with different people across all modes of transport. While I’m new to Greater Sydney, I’ve been in and around the Transport cluster for over 10 years and have spent my 35 year career in the Transport sector. You could say that I really like transport and the people!

    What’s your biggest achievement to date?

    Increasing the proportion of buses going out at night that had personal security screens on them to improve safety during night travel. I am also proud to have worked with Transport’s Shared Services and its 900 staff to improve its cost base and make it competitive with other providers of the services.

    What was your last job?

    My last job was Executive Director, Shared Services. Job roles aside, I’m a passionate advocate for disability and all forms of inclusion in the workplace!

  • Meet Steve Jones, Executive Director, Safety, Safety Environment & Regulation

    3 months ago

    Steve’s looking forward to making a positive difference to the safety of our people, customers and community in his new role of Executive Director, Safety.

    What was your last job?

    I was a member of the Executive at Sydney Metro to lead, drive and manage all safety and operational activities to successfully deliver Australia’s first fully automated railway system.

    What’s your biggest achievement to date?

    One I'll call-out is being awarded the UK National Rail Award for outstanding personal contribution to the UK rail industry.

    Another would be my team at Sydney Metro being awarded the NSW Premier’s Award for...

    Steve’s looking forward to making a positive difference to the safety of our people, customers and community in his new role of Executive Director, Safety.

    What was your last job?

    I was a member of the Executive at Sydney Metro to lead, drive and manage all safety and operational activities to successfully deliver Australia’s first fully automated railway system.

    What’s your biggest achievement to date?

    One I'll call-out is being awarded the UK National Rail Award for outstanding personal contribution to the UK rail industry.

    Another would be my team at Sydney Metro being awarded the NSW Premier’s Award for ‘Making NSW a better place to live’ in recognition of our program which provided skills and employment opportunities to the people of NSW.

    I also had the privilege of being appointed A/Deputy Secretary of the Safety, Environment and Regulation (SER) at Transport for NSW during a time of unprecedented transformational change. I’m especially proud of the work that was done to establish SER’s top line structure with the dedication, support and input from many across Transport.

    What are you most looking forward to in your new role?

    I look forward to setting the strategic safety agenda which will drive us towards a generative safety culture. I want to make a positive difference to the safety of our people, customers and the community.

    I am also looking forward to hitting the road and meeting my team across the state. I hope to gain insights, explore possibilities and understand the unique needs and challenges for Safety Branch.

    Above all else, I want to create a positive and friendly working environment and provide my team with an opportunity to make an impact, all while having a laugh along the way.


  • Meet Narelle Monaghan, Executive Director, Bus Procurement, Greater Sydney

    3 months ago

    Narelle’s making sure that the transition of our bus operations go as smoothly and successfully as possible.

    Tell us a bit about the role and what you’d like to achieve in the time you’re in this role.

    I’m leading the procurement activity for the three remaining State Transit operated bus contracts and re-tender of the current privately operated bus regions, except Region 6, as we call on world-leading public transport operators to bid for the contracts.

    We will achieve the successful transition of bus operations, which means:

    • our customers get better bus services (which includes me and my family!)...

    Narelle’s making sure that the transition of our bus operations go as smoothly and successfully as possible.

    Tell us a bit about the role and what you’d like to achieve in the time you’re in this role.

    I’m leading the procurement activity for the three remaining State Transit operated bus contracts and re-tender of the current privately operated bus regions, except Region 6, as we call on world-leading public transport operators to bid for the contracts.

    We will achieve the successful transition of bus operations, which means:

    • our customers get better bus services (which includes me and my family!) and we give them even more reason to get out of their cars
    • our people get great opportunities
    • we generate efficiencies that we can reinvest into more services
    • we set ourselves up for transition to a zero emission bus fleet.

    What’s your biggest achievement to date?

    I can’t claim anything just for myself – there is nothing I’ve done that hasn’t been supported by a team, either at work or at home. The achievements I’m most proud of are those where teams have delivered the unexpected and overcome huge odds, and I am constantly amazed by how much a good team can do with so little! The closest I can come to claiming something purely as my own achievement is running some pretty long ultramarathons but even that required my family as support crew,and a very good massage therapist...

    What excites you most about your role and team?

    I’m excited by the opportunity to make a real difference to my favourite city in the world. I am also humbled when I think about how many people are impacted by what we deliver, which include customers, drivers, other road users and people who breathe the air that diesel buses pollute! So this really is a chance to improve lives. My team isn’t just the dedicated specialists that have come together to work fulltime on this, but rather it is made up of all the expertise we will need to call on from across Transport. I’m really excited to see us working together the way Evolving Transport has been designed to let us.


  • Meet Tara McCarthy, Deputy Secretary, Safety, Environment and Regulation

    4 months ago

    We welcomed Tara to Transport as our new Deputy Secretary, Safety, Environment and Regulation (SER).

    What are you most looking forward to in your new role?

    The chance to be part of a new and exciting TfNSW and the opportunity to make a real difference for our staff and our customers. I want TfNSW to be a great place to work and a world leader in customer service and I see the changes underway setting us up to achieve this. I feel very lucky to be able to play a part in the transformation.

    What’s your biggest career achievement so...

    We welcomed Tara to Transport as our new Deputy Secretary, Safety, Environment and Regulation (SER).

    What are you most looking forward to in your new role?

    The chance to be part of a new and exciting TfNSW and the opportunity to make a real difference for our staff and our customers. I want TfNSW to be a great place to work and a world leader in customer service and I see the changes underway setting us up to achieve this. I feel very lucky to be able to play a part in the transformation.

    What’s your biggest career achievement so far?

    Well definitely being the successful candidate for Deputy Secretary SER and prior to that being appointed Deputy Commissioner of the NSW State Emergency Service, the first female in the role.

    What was your last job?

    CEO of Local Government NSW. LGNSW represents NSW Councils across a broad range of issues.


  • Meet Susie Mackay, Executive Director, Freight, Customer Strategy and Technology

    4 months ago

    Susie was last year’s Secretary Awards winner and will now be leading the new Freight branch.

    What are the biggest opportunities for you and your team working in this new operating model?

    The opportunity to drive TfNSW wide recognition that the safe and productive movement of freight is critically important to our customers and our communities. Ensuring that freight is recognised and valued in every decision TfNSW makes, as one of the fundamental purposes of the transport system. Helping the organisation to design, implement and deliver policy, strategy, planning, and network management outcomes for the safe and productive movement of...

    Susie was last year’s Secretary Awards winner and will now be leading the new Freight branch.

    What are the biggest opportunities for you and your team working in this new operating model?

    The opportunity to drive TfNSW wide recognition that the safe and productive movement of freight is critically important to our customers and our communities. Ensuring that freight is recognised and valued in every decision TfNSW makes, as one of the fundamental purposes of the transport system. Helping the organisation to design, implement and deliver policy, strategy, planning, and network management outcomes for the safe and productive movement of goods.

    What’s your biggest achievement to date?

    Leading a highly engaged, passionate and committed team to establish a positive and professional relationship with the road freight industry while delivering against industry priorities aligned with the objectives of Future Transport and the Freight and Ports Plan. I'm very much looking forward to expanding this relationship with the freight industry and continuing to deliver improved outcomes for freight customers and communities across NSW as we stand-up the new Freight Branch.

    What would you like to achieve in 2020?

    A robust and quantifiable understanding of the transport network capacity and interactions with passenger transport, so we can more effectively move freight through NSW and drive evidence-based engagement and decision-making.


  • Meet Richard Host, Group Chief Information Officer, Group IT, Corporate Services

    4 months ago

    Richard will continue working collaboratively with IT teams across the cluster as Group Chief Information Officer within Corporate Services.

    What are the biggest opportunities for you and your team in this new operating model?

    IT will realign to the new divisional model to ensure we can partner for our clients' success. We will also be deploying the Future Workplace technology across the cluster, so that everyone can work flexibly and reliably and know how to get the most of the amazing new platform.

    IT continues to deliver an ever-increasing number of innovative solutions that make a positive difference to the...

    Richard will continue working collaboratively with IT teams across the cluster as Group Chief Information Officer within Corporate Services.

    What are the biggest opportunities for you and your team in this new operating model?

    IT will realign to the new divisional model to ensure we can partner for our clients' success. We will also be deploying the Future Workplace technology across the cluster, so that everyone can work flexibly and reliably and know how to get the most of the amazing new platform.

    IT continues to deliver an ever-increasing number of innovative solutions that make a positive difference to the way we work. We are also working on the stand-up the Tech Academy to offer career and development opportunities to tech-savvy employees so they can embrace and deliver leading edge solutions across our organisation.

    What’s your biggest achievement to date?

    Our biggest achievement to date is our united IT team, with peers across the cluster collaborating with renewed and invigorated enthusiasm to make a positive difference for Transport and the people of NSW.

    I'm pleased that we have an increasingly respectful and caring workplace with a vibrant, collaborative atmosphere, where we celebrate success and support each other to deliver even more. I'm happy how we have overlaid strong governance across the many aspects of running a good IT team, including service delivery and cyber defence. This has enabled us to remove duplication, move faster, safer, and with better outcomes.

    What would you like to see your team achieve in 2020?

    In 2020, IT will complete the deployment of the Future Workplace technology in our new buildings, train all employees on how to use Office 365 to increase productivity and collaboration, significantly increase the speed and reliability of our regional network, move our major applications to the cloud to improve performance and reliability, and deploy 10,000 new touch-screen laptops with Windows 10.