Meet Pamela Henderson, Executive Director, Technical Services, Infrastructure and Place

Pamela will lead the new Technical Services branch to support the development and delivery of transport infrastructure projects.

What are you most looking forward to in your new role?

Providing great internal technical solutions for our clients both indirectly through our diverse portfolio in Infrastructure and Place, and directly for our clients, particularly in regional areas.

What’s your biggest achievement to date?

Delivering an automated messaging system for life support customers experiencing unplanned power outages. This was during my time with the energy industry. All seven internal stakeholders consistently said it could not be done with the available technology and legislation. We delivered it in less than three months, with no allocated budget, using the existing technology and capability and some adaptive innovation.

What was your last job?

Director, Southern and Western Project Office where I lead the development and delivery of road projects in the southern, south western and western parts of regional NSW. This included a range of projects from large and complex bypasses, to bridge strengthening and overtaking lanes. All projects delivered important outcomes for regional NSW and our customers. It was an honour and a pleasure to lead such a regional role from Sydney. The current COVID-19 challenge further demonstrates that many (previously perceived) Sydney or regional roles can be delivered remotely.