Customer Strategy and Technology

Our purpose

To create the future of mobility in NSW and shape a world-class transport system for our customers, industry and communities.

The future of transport: Imagine and plan the transport network and infrastructure that our state will need over the long-term
National and global partnerships: Lead the cluster’s relationship with other jurisdictions and international partners to shape strategic policy, technology and customer agendas.
Data and insights: Harness data and insights to drive planning and decision-making and lead data governance, strategy and management across the organisation
Technology: Take a leadership role in engaging across the Cluster to deliver and manage world-leading customer and operational technologies, systems and data services, and be at the forefront of innovation
Customer experience and products: Champion the customer across Transport, define and develop world-class end-to-end customer journeys, products, services and places
Customer strategy: Maximise revenue opportunities and define and implement policy and legislative settings to deliver customer and community value
Freight: Lead and coordinate the freight task to enable the efficient movement of goods around the state
Integrated customer services: Build, maintain and operate integrated ticketing, tolling, information and service channel
Communications: Manage Transport’s public reputation and lead the communications approach to customers, stakeholders and communities
Collaboration: Partner with other divisions, industry and across government to deliver projects, programs and services

You can view the divisional top level leadership, functional models, divisional questions and answers, and further information about our branches here .

Important notice
The links marked with alock symbol require access to the Transport network.

To create the future of mobility in NSW and shape a world-class transport system for our customers, industry and communities.

The future of transport: Imagine and plan the transport network and infrastructure that our state will need over the long-term
National and global partnerships: Lead the cluster’s relationship with other jurisdictions and international partners to shape strategic policy, technology and customer agendas.
Data and insights: Harness data and insights to drive planning and decision-making and lead data governance, strategy and management across the organisation
Technology: Take a leadership role in engaging across the Cluster to deliver and manage world-leading customer and operational technologies, systems and data services, and be at the forefront of innovation
Customer experience and products: Champion the customer across Transport, define and develop world-class end-to-end customer journeys, products, services and places
Customer strategy: Maximise revenue opportunities and define and implement policy and legislative settings to deliver customer and community value
Freight: Lead and coordinate the freight task to enable the efficient movement of goods around the state
Integrated customer services: Build, maintain and operate integrated ticketing, tolling, information and service channel
Communications: Manage Transport’s public reputation and lead the communications approach to customers, stakeholders and communities
Collaboration: Partner with other divisions, industry and across government to deliver projects, programs and services

You can view the divisional top level leadership, functional models, divisional questions and answers, and further information about our branches here .

Important notice
The links marked with alock symbol require access to the Transport network.

Page last updated: 30 Apr 2020, 10:31 AM