Customer Strategy and Technology

Consultation opens 4 November

Customer Strategy and Technology briefing sessions occurred 4 November in the CBD, with a teleconference option for staff in Regional areas and on extended leave or secondment.

If you were unable to attend or dial in, please take some time to review the documentation and provide your feedback online.

Our purpose

We set the future direction and lead the state-wide alignment and enablement of end-to-end, integrated, customer and community experiences and outcomes.

Our leadership team

  • Suzy Grierson, Director, Office of Customer Strategy and Technology
  • Chris Bennetts, Executive Director, Digital Products Delivery
  • Lewis Clark, Executive Director, Information & Ticketing Services
  • Rita Harding, Executive Director, Marketing & Campaigns
  • Christina Limbidis, Executive Director, Pricing & Revenue
  • Susie Mackay, Director, Freight
  • Jim Modrouvanos, Acting Executive Director, Freight Industry
  • Natalie Pelham, Acting Executive Director, Transport Policy and Innovation, Research & Reform branch
  • Adele Primiano, Director, Divisional Management Office
  • Tim Raimond, Chief Transport Planner, Transport Planning
  • Anne Sutherland, Acting Executive Director, Customer Experience Design & Delivery
  • Matthew Vane-Tempest, Executive Director, Public Affairs & Engagement
  • Danielle Griffin, Director, Tolling

Find out more about the teams, skills and key contacts across the CST division via our digital mudmap. padlock

Find out more about our division

Important notice
The links marked with apadlocklock symbol require access to the Transport network.

Consultation opens 4 November

Customer Strategy and Technology briefing sessions occurred 4 November in the CBD, with a teleconference option for staff in Regional areas and on extended leave or secondment.

If you were unable to attend or dial in, please take some time to review the documentation and provide your feedback online.

Our purpose

We set the future direction and lead the state-wide alignment and enablement of end-to-end, integrated, customer and community experiences and outcomes.

Our leadership team

  • Suzy Grierson, Director, Office of Customer Strategy and Technology
  • Chris Bennetts, Executive Director, Digital Products Delivery
  • Lewis Clark, Executive Director, Information & Ticketing Services
  • Rita Harding, Executive Director, Marketing & Campaigns
  • Christina Limbidis, Executive Director, Pricing & Revenue
  • Susie Mackay, Director, Freight
  • Jim Modrouvanos, Acting Executive Director, Freight Industry
  • Natalie Pelham, Acting Executive Director, Transport Policy and Innovation, Research & Reform branch
  • Adele Primiano, Director, Divisional Management Office
  • Tim Raimond, Chief Transport Planner, Transport Planning
  • Anne Sutherland, Acting Executive Director, Customer Experience Design & Delivery
  • Matthew Vane-Tempest, Executive Director, Public Affairs & Engagement
  • Danielle Griffin, Director, Tolling

Find out more about the teams, skills and key contacts across the CST division via our digital mudmap. padlock

Find out more about our division

Important notice
The links marked with apadlocklock symbol require access to the Transport network.