Meet Carol-Anne Nelson, Deputy Secretary, Regional and Outer Metropolitan

With an extensive career in transport, Carol-Anne aims to bring strong leadership to our regional teams, especially during the COVID-19 crisis.

What are you most looking forward to in your new role?

I’ve joined at a time that Transport for NSW is going through significant organisational change, so I want to harness this as an opportunity to grow a strong, unified team across Regional and Outer Metropolitan.

I’m particularly excited about meeting our people on the frontline, in our regions, and witnessing the important part we play in shaping the communities we operate in.

What’s your biggest achievement to date?

My time as Chief Operating Officer for V/Line in Victoria was incredibly rewarding. I oversaw a 45 per cent growth in patronage in four years, the opening of four new railway stations in regional Victoria, the implementation of three timetable changes, and delivery of a cultural change program for the business.

As we are going through immense change here at Transport, and in the throes of responding to the COVID-19 crisis, I hope to bring strong leadership to our regional teams and ensure we maintain essential transport services for our customers and communities.

What was your last job?

I have been involved in the transport, energy and infrastructure sectors for most of my career, having spent time at both V/Line in Victoria and also at Queensland Rail. Most recently, I worked for the GFG Alliance, an international mining, energy, metal and engineering company, which purchased the old Onesteel business and a number of other assets in Australia.

In my role as General Manager, I led a transformation program designed to create a more sustainable business that better served the needs of customers. I hope to bring my learnings from this experience to my new role, here at Transport.