Meet Pete Allaway, Chief Executive, NSW TrainLink and Chief Customer Officer, Regional and Outer Metropolitan

Pete’s excited about his new role as Chief Customer Officer in our Regional and Outer Metropolitan.

A huge opportunity to better understand, integrate and connect all our regional and outer metropolitan public transport and road customers and their communities across the state. Transport is the key enabler for sustainable economic and social growth in our regions. The vast majority of our teams are also members of those communities. So if we can harness these attributes together we can make a huge difference to people’s lives.

I am a firm believer that achievements come through the efforts, dedication and behaviours of our people ,not just one individual. I’m privileged to be able to support these achievements where I can. Somewhere across our state each day - whether it’s ensuring one of our customer’s make their hospital appointment on time, or we improve a road connection, or offer a brand new Transport service - we achieve something important and meaningful for our regional communities. Becoming an Australian citizen in 2019 was and always will be something that I see as an achievement and a privilege.

What was your last job?

My last job was the Chief Operating Officer for NSW TrainLink. The beauty of my new role is that I can now have my cake and eat it too - being the Chief Customer Officer for Regional & Outer Metropolitan Transport and the Chief Executive of NSW TrainLink at the same time!