Meet Trudi Mares, Executive Director, Shared Services

Trudi has been confirmed as Executive Director, Shared Services in our Corporate Services division.

In Transport Shared Services (TSS), we are re-setting our ways of working with a focus on efficient service that can be delivered in partnership with our clients. This starts with greater clarity, consistency of services, and increased engagement with our clients. We are working very closely with our colleagues across Corporate Services and People and Culture to make sure we provide end-to-end services and a great experience for our clients, with our people at the forefront of the way we deliver.

TSS is doing an amazing job in delivering on the Evolving Transport changes. What often is not seen is the hours of work and planning to make changes to workflows, delegations, system accesses and processes, which enable our people in Transport to do their jobs.

The TSS Hub was established in collaboration with our IT team to work on complex changes that impact procurement, finance, IT, HR, facilities and access processes. This collaboration has ensured we are supporting the delivery of the Evolving Transport model changes as seamlessly as possible.

In TSS, we are working towards a long-term plan to be the service provider of choice for Transport. All our people in TSS will receive training and development, and the opportunity to do new and exciting work as we transition the new way we deliver our services.

I believe the way to great services is through our great people, and we are focused on ensuring our clients get the services they need, with a great quality experience every time they interact with TSS. We will also leverage technology to enable us to change the way we work to be agile, and readily establish new services as needed.