Welcome to the CSA Program Learning Resources Hub

This Hub contains learning resources from the Customer Service Attendant (CSA) Program.

Simply access each resource using the links below!

WD01 Welcome to Sydney Trains		CC68E Code of Conduct		CH24E Health and Fitness for Work
	Participant Handout		Login to Equip and complete CC68E		Login to Equip and complete CH24E
	PowerPoint Presentation		Our Code of Conduct		Drug and Alcohol Policy
BSC01E Diversity, Equity and Respect		CE33 Customer Centred Service		CE32 Mobility Training
	Login to Equip and complete BSC01E		Participant Workbook		iPhone 6 Quick Start Guide
	Our Code of Conduct		Our Customer Service Model		iPhone 7 Quick Start Guide
			PowerPoint Presentation		PowerPoint Presentation
			Sydney Trains Network Map
CSLP01C Customer Service Let's Play		SX52 Safely Access the Rail Corridor		BSD114 Opal Awareness for Station Staff
	Coming Soon		RISI Handbook		Opal Support Guide
	Coming Soon		RailSafe		PowerPoint Presentation
SM04 Safety Management System		OL05 Opal Gates		Train Locator System
	Participant Workbook		PowerPoint Presentation		Fact Sheet
	PowerPoint Presentation
	Say It Again
OL13 Opal TOTM
	Quick Reference Guide			PowerPoint Presentation
	Video: Card or cash machine Unlock and open the Galexio Machine Unlock and open the Astreo Machine Replenish receipt roll Replenish single ticket stock Empty rejected tickets Lock door Astreo Lock door Galexio			Video: Login to Astreo Machine Check status of the consumables Replenish/reload single trip ticket stock Identify hardware components of the Astreo machine Cash handling management process Test print - tickets and receipts Replenish/reload receipt roll Empty rejected tickets Log off and lock up Astreo machine
	Work Instructions: Check consumables for paper receipts Empty IMS reject bin How to open the cards only TOTM How to open the cards or cash TOTM Replenish paper receipt roll Replenish single trip ticket stock
SM06 Hazardous Manual Tasks		SM07 Hazardous Goods and Dangerous Substances		AA02E Asbestos Awareness
	Participant Workbook		Participant Workbook		Login to Equip and complete AA02E
	PowerPoint Presentation		PowerPoint Presentation
SIA01C Safety in Action for Station Staff		VASS01C Voice Announcements for Station Staff		MPAS01C Mobile Public Address System
	Scenario Cards		Coming Soon		Coming Soon
	PowerPoint Presentation		PowerPoint Presentation		Coming Soon
	Confidence Survey
RPSS01C Radio Protocols for Station Staff		BSD194 Safety Critical Communications		CSD02 Security Awareness and Action
	Coming Soon		Participant Handout		Participant Workbook
	PowerPoint Presentation		PowerPoint Presentation		PowerPoint Presentation
					Violence in the Workplace
					Keep Watch
STDA02B Duress Alarm		SHM01E SHEM Safety Reporting		CSD01 Managing Trauma
	Participant Workbook		Login to Equip and complete SHM01E		Participant Workbook
	PowerPoint Presentation		QRG Raise a Hazard		PowerPoint Presentation
	Quick Reference Guide FAQ		QRG Install SHEM App		EAP Brochure
	Safezone App Installation Guide
	Safezone App How to Guide
EDR01 Emergency Door Release		NU95 Emergency Control and Confine Small Workplace Emergencies		WX93E Automated External Defibrillation
	Participant Handout	This is an externally delivered course. There are no resources available online.			You will be provided with login details to complete this course online.
	EDR
SUIA4012 Suicide Awareness		CSD03 Right of Way		CH63 Disability Awareness
This is an externally delivered course. There are no resources available online.			Participant Workbook		Participant Handout
			PowerPoint Presentation		PowerPoint Presentation
					Guide Dogs PowerPoint Presentation
					Guide Dogs 1 Guide Dogs 2
					Is It Dementia? Case Study 1 Case Study 2 Case Study 3 Case Study 4 Case Study 5
AJS01C Accessible Journey		TR41 Retrieving Items from Track at Stations		TTS01C Terminating Trains at Stations
	Coming Soon		Participant Workbook		Coming Soon
	Coming Soon		PowerPoint Presentation		Coming Soon
			Instructional Video
CECM01C Customer Engagement and Crowd Management		ST75 Right of Way		CTSM01C Cleaning Tuition and Scrubbing Machine
This is an externally delivered course. There are no resources available online.		This course is completed practically on-the-job. There are no resources available online.		This is an externally delivered course. There are no resources available online.
Let's Talk
	PowerPoint Presentation