Welcome to the CSA Program Learning Resources Hub

This Hub contains learning resources from the Customer Service Attendant (CSA) Program.

Simply access each resource using the links below!

WD01 Welcome to Sydney Trains
CC68E Code of Conduct
CH24E Health and Fitness for Work

Participant Handout
Login to Equip and complete CC68E
Login to Equip and complete CH24E
Our Code of Conduct
Drug and Alcohol Policy
BSC01E Diversity, Equity and Respect
CE33 Customer Centred Service
CE32 Mobility Training
Login to Equip and complete BSC01E
Participant Workbook
iPhone 6 Quick Start Guide
Our Code of Conduct
Our Customer Service Model
iPhone 7 Quick Start Guide

PowerPoint Presentation
PowerPoint Presentation
Sydney Trains Network Map
CSLP01C Customer Service Let's Play
SX52 Safely Access the Rail Corridor
BSD114 Opal Awareness for Station Staff
Coming Soon
RISI Handbook

Opal Support Guide
Coming Soon
RailSafe
PowerPoint Presentation
SM04 Safety Management System
OL05 Opal Gates
Train Locator System
Participant Workbook

PowerPoint PresentationFact Sheet
PowerPoint Presentation

Say It Again
OL13 Opal TOTM
Quick Reference Guide
Video:
Card or cash machine
Unlock and open the Galexio Machine
Unlock and open the Astreo Machine
Replenish receipt roll
Replenish single ticket stock
Empty rejected tickets
Lock door Astreo
Lock door Galexio
Video:
Login to Astreo Machine
Check status of the consumables
Replenish/reload single trip ticket stock
Identify hardware components of the Astreo machine
Cash handling management process
Test print - tickets and receipts
Replenish/reload receipt roll
Empty rejected tickets
Log off and lock up Astreo machine

Work Instructions:
Check consumables for paper receipts
Empty IMS reject bin
How to open the cards only TOTM
How to open the cards or cash TOTM
Replenish paper receipt roll
Replenish single trip ticket stock

SM06 Hazardous Manual Tasks
SM07 Hazardous Goods and Dangerous Substances
AA02E Asbestos Awareness
Participant Workbook
Participant Workbook
Login to Equip and complete AA02E
PowerPoint Presentation
PowerPoint Presentation
SIA01C Safety in Action for Station Staff
VASS01C Voice Announcements for Station Staff
MPAS01C Mobile Public Address System
Scenario Cards
Coming Soon
Coming Soon
PowerPoint Presentation
PowerPoint Presentation
Coming Soon
Confidence Survey



RPSS01C Radio Protocols for Station Staff
BSD194 Safety Critical Communications
CSD02 Security Awareness and Action

Coming Soon
Participant Handout
Participant Workbook
PowerPoint Presentation
PowerPoint Presentation
PowerPoint Presentation

Robbery Infographic
Violence in the Workplace
Keep Watch
STDA02B Duress Alarm
SHM01E SHEM Safety Reporting
CSD01 Managing Trauma
Participant Workbook
Login to Equip and complete SHM01E
Participant Workbook
PowerPoint Presentation
QRG Raise a Hazard
PowerPoint Presentation
Quick Reference Guide
FAQ
QRG Install SHEM App
EAP Brochure
Safezone App Installation Guide
Safezone App How to Guide
EDR01 Emergency Door Release
NU95 Emergency Control and Confine Small Workplace Emergencies
WX93E Automated External Defibrillation
Participant Handout
This is an externally delivered course. There are no resources available online.
You will be provided with login details to complete this course online.
EDR
SUIA4012 Suicide Awareness
CSD03 Right of Way
CH63 Disability Awareness
This is an externally delivered course. There are no resources available online.
Participant Workbook
Participant Handout

PowerPoint Presentation
PowerPoint Presentation

Guide Dogs PowerPoint Presentation
Guide Dogs 1
Guide Dogs 2
Is It Dementia?
Case Study 1
Case Study 2
Case Study 3
Case Study 4
Case Study 5
AJS01C Accessible Journey
TR41 Retrieving Items from Track at Stations
TTS01C Terminating Trains at Stations
Coming Soon
Participant Workbook
Coming Soon
Coming Soon
Coming Soon
CECM01C Customer Engagement and Crowd Management
ST75 Right of Way
CTSM01C Cleaning Tuition and Scrubbing Machine
This is an externally delivered course. There are no resources available online.
This course is completed practically on-the-job. There are no resources available online.
This is an externally delivered course. There are no resources available online.
Let's Talk

PowerPoint Presentation



This Hub contains learning resources from the Customer Service Attendant (CSA) Program.

Simply access each resource using the links below!

WD01 Welcome to Sydney Trains
CC68E Code of Conduct
CH24E Health and Fitness for Work

Participant Handout
Login to Equip and complete CC68E
Login to Equip and complete CH24E
Our Code of Conduct
Drug and Alcohol Policy
BSC01E Diversity, Equity and Respect
CE33 Customer Centred Service
CE32 Mobility Training
Login to Equip and complete BSC01E
Participant Workbook
iPhone 6 Quick Start Guide
Our Code of Conduct
Our Customer Service Model
iPhone 7 Quick Start Guide

PowerPoint Presentation
PowerPoint Presentation
Sydney Trains Network Map
CSLP01C Customer Service Let's Play
SX52 Safely Access the Rail Corridor
BSD114 Opal Awareness for Station Staff
Coming Soon
RISI Handbook

Opal Support Guide
Coming Soon
RailSafe
PowerPoint Presentation
SM04 Safety Management System
OL05 Opal Gates
Train Locator System
Participant Workbook

PowerPoint PresentationFact Sheet
PowerPoint Presentation

Say It Again
OL13 Opal TOTM
Quick Reference Guide
Video:
Card or cash machine
Unlock and open the Galexio Machine
Unlock and open the Astreo Machine
Replenish receipt roll
Replenish single ticket stock
Empty rejected tickets
Lock door Astreo
Lock door Galexio
Video:
Login to Astreo Machine
Check status of the consumables
Replenish/reload single trip ticket stock
Identify hardware components of the Astreo machine
Cash handling management process
Test print - tickets and receipts
Replenish/reload receipt roll
Empty rejected tickets
Log off and lock up Astreo machine

Work Instructions:
Check consumables for paper receipts
Empty IMS reject bin
How to open the cards only TOTM
How to open the cards or cash TOTM
Replenish paper receipt roll
Replenish single trip ticket stock

SM06 Hazardous Manual Tasks
SM07 Hazardous Goods and Dangerous Substances
AA02E Asbestos Awareness
Participant Workbook
Participant Workbook
Login to Equip and complete AA02E
PowerPoint Presentation
PowerPoint Presentation
SIA01C Safety in Action for Station Staff
VASS01C Voice Announcements for Station Staff
MPAS01C Mobile Public Address System
Scenario Cards
Coming Soon
Coming Soon
PowerPoint Presentation
PowerPoint Presentation
Coming Soon
Confidence Survey



RPSS01C Radio Protocols for Station Staff
BSD194 Safety Critical Communications
CSD02 Security Awareness and Action

Coming Soon
Participant Handout
Participant Workbook
PowerPoint Presentation
PowerPoint Presentation
PowerPoint Presentation

Robbery Infographic
Violence in the Workplace
Keep Watch
STDA02B Duress Alarm
SHM01E SHEM Safety Reporting
CSD01 Managing Trauma
Participant Workbook
Login to Equip and complete SHM01E
Participant Workbook
PowerPoint Presentation
QRG Raise a Hazard
PowerPoint Presentation
Quick Reference Guide
FAQ
QRG Install SHEM App
EAP Brochure
Safezone App Installation Guide
Safezone App How to Guide
EDR01 Emergency Door Release
NU95 Emergency Control and Confine Small Workplace Emergencies
WX93E Automated External Defibrillation
Participant Handout
This is an externally delivered course. There are no resources available online.
You will be provided with login details to complete this course online.
EDR
SUIA4012 Suicide Awareness
CSD03 Right of Way
CH63 Disability Awareness
This is an externally delivered course. There are no resources available online.
Participant Workbook
Participant Handout

PowerPoint Presentation
PowerPoint Presentation

Guide Dogs PowerPoint Presentation
Guide Dogs 1
Guide Dogs 2
Is It Dementia?
Case Study 1
Case Study 2
Case Study 3
Case Study 4
Case Study 5
AJS01C Accessible Journey
TR41 Retrieving Items from Track at Stations
TTS01C Terminating Trains at Stations
Coming Soon
Participant Workbook
Coming Soon
Coming Soon
Coming Soon
CECM01C Customer Engagement and Crowd Management
ST75 Right of Way
CTSM01C Cleaning Tuition and Scrubbing Machine
This is an externally delivered course. There are no resources available online.
This course is completed practically on-the-job. There are no resources available online.
This is an externally delivered course. There are no resources available online.
Let's Talk

PowerPoint Presentation