Evolving Transport's workstreams

We are well into delivery of the Program and completion of the milestones which is made up of 13 workstreams. We will continue rolling out new ways of working in parallel with the detailed design of our new organisational structure.

Take a look at each workstream below and the commitments being completed as part of the Evolving Transport Transformation Program.


What is a workstream?

Workstreams are the way we are organising our major change initiatives across Evolving Transport. Each workstream has a different focus and remit, but is playing a critical role in driving our transformation and setting us up to deliver better outcomes for customers, communities, and the people of Transport.

We are well into delivery of the Program and completion of the milestones which is made up of 13 workstreams. We will continue rolling out new ways of working in parallel with the detailed design of our new organisational structure.

Take a look at each workstream below and the commitments being completed as part of the Evolving Transport Transformation Program.


What is a workstream?

Workstreams are the way we are organising our major change initiatives across Evolving Transport. Each workstream has a different focus and remit, but is playing a critical role in driving our transformation and setting us up to deliver better outcomes for customers, communities, and the people of Transport.

  • Tuesday 1 December 2020: Evolving Transport News

    01 Dec 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date with the latest information on each of the workstream intranet pages.

    Equip cutover dates

    Some functions and processes in Equip will be temporarily unavailable from late December and through to February 2021. This will enable us to merge the TfNSW and former RMS financial and reporting systems.

    Download and use this handy checklist to make sure you’ve completed any necessary tasks in Equip, MyTransport, and MyIT before your holiday. More information and support will be shared over the coming weeks about how you can manage your work during this time.

    Branch designs for Groups A and B: what happens after consultation

    Now that most branches have closed their consultation, leaders are working towards branch determinations and setting a date to stand up their new structure.

    To clarify the difference between determination and stand-up:

    • Determination is when the decision on the final structure is made including any changes in response to feedback from consultation. No changes take effect at this stage but determination will provide certainty about the structure and any associated impacts.
    • Stand-up is when the determined structure will come into effect and become operational including any reporting line changes and acting arrangements.
    • A recruitment schedule will also be shared at determination so you know when vacant roles will be advertised for your branch.
    • All current roles and structures will continue to remain in place until the final branch structure is stood up.

    We know that employees are eager to move along quickly but we have to make sure we take the time to review and consider the many and varied feedback that has come through and understand the complexities of how these impact the design work.

    Details on the timeline for your branch will be shared by your branch leader.

    Open branch consultations

    Consultations open for the following branches:

    Latest on Corporate Functions Review

    For more information on the Corporate Functions Review please visit their dedicated Stay Informed website. You can also watch the recent livestream on this program to hear the latest.

    Using data to make better decisions and meet customer needs

    The Customer Experience and Measurement Workstream has delivered a significant change in the way Transport manages and measures customer experience. This change involves creating a foundation for ongoing customer-centric data analytics.

    CST’s Advanced Analytics and Insights team (AAI) are partnering with divisions to determine where data and analytics can be used as part of the decision-making process. Read more about this on the Customer Experience and Measurement Workstream intranet page.


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Monday 16 November 2020: Evolving Transport News

    16 Nov 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs on each of their intranet pages.

    Workstream updates

    Check out this infographic that highlights what’s recently been achieved.

    Four of the thirteen workstreams have completed all their commitments. These teams are now in the process of embedding new ways of working and planning for the future.

    Check out the following intranet pages to see the frameworks, maps, guidelines, and videos developed from the completed workstreams:

    The remaining nine workstreams are working through their commitments and you can expect to see more over the next month and in the New Year.

    Open branch consultations

    Here are the latest open consultations:


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 30 October 2020: Evolving Transport News

    30 Oct 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs on each of the workstream intranet pages.

    Consolidating our approach to safety, health, and wellbeing

    We’ve launched a new Safety Management Framework that outlines a consistent approach to health, safety, and wellbeing across Transport.

    Check out the animation to learn more about how we’re simplifying our safety systems.

    Subject matter experts across Transport are also continuing to work together to develop a suite of shared safety standards and implement the Safety Performance Reporting Standard.

    Bright Ideas and Financial Sustainability innovations

    There were so many outstanding and creative ideas from teams and individuals as part of the Bright Ideas challenge. An impressive 236 ideas were submitted for the challenge's Pitch to the Panel and Financial Sustainability categories. Check out the top eight Pitch to the Panel ideas that have been announced.

    Some of the ideas that did not make it through to Pitch to the Panel will move into the Financial Sustainability program where they will be assessed as to whether they are feasible, and where they can potentially access up to $1 million in funding from a pool of $15 million that’s available.

    You will hear more about these initiatives that will improve cost recovery for Transport in the coming months.

    Open branch consultations

    Consultations are now open for the following branches:


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 23 October 2020: Evolving Transport News

    23 Oct 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs on each of the workstream intranet pages.

    Follow-up on organisational design livestream

    If you missed Monday’s livestream, catch up on what was discussed in this live recording. You’ll also find the key information on here about designing, filling, and standing up our structures.

    From the comments we received, we’d like to share further helpful information and resources in the below articles on how to set yourself up for future role opportunities.

    Also over the coming weeks, we’ll share more Q&As on our webpage to keep you up-to-date as you are progressing through branch design.

    Workshops to help you prepare for role opportunities

    Register online now for workshops on resume writing and ‘how to ace an interview’ to spruce up your skills in these.

    Creating a standout resume workshop session dates

    • October: 27, 28
    • November: 4, 5, 9, 11, 18, 19, 24, 25, 30
    • December: 3, 7, 8, 17, 18

    Session times and further details can be found by enrolling via Equip: course code RAI02B.

    How to ace an interview workshop session dates

    • October: 27, 29
    • November: 4, 6, 9, 12, 20, 24, 25, 30
    • December: 2, 7, 8, 17

    Session times and further details can be found by enrolling via Equip: course code RAI03K.

    For further information, make sure to check out our dedicated webpage.

    Create a candidate profile and get job alerts in Equip

    Transport Equip has a ‘People Systems’ tile to help you start a job search and create a candidate profile. Now is the perfect time to update your internal profile and get customised job alerts so you don’t miss out on any opportunities.

    Here are some helpful links to get you started:

    Open branch consultations for feedback


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 9 October 2020 – Evolving Transport News

    09 Oct 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs on each of the workstream intranet pages.

    Your Invitation: deep-dive session into organisational design

    Please join us on Monday 19 October at 12 noon for a deep-dive session into Evolving Transport’s organisational design, hosted by Secretary Rodd Staples and Chief People Officer Kirsten Watson.

    We’ll also be talking to a branch leader currently in the design process so you’ll hear firsthand about their experience including the latest updates about:

    • The consultation process that branches are currently going through and where each branch is up to,
    • Timings of the organisational design program,
    • How roles will be filled including information about redundancy and available support services, and
    • How to stay up-to-date with the latest opportunities in other branches.

    There will be any opportunity to ask questions during this session. Please note: we will run a separate session about the corporate functions review in the coming weeks.

    To join the livestream

    1. Please click here on Monday 19 October at 12pm
    2. Click ‘Join on the web’
    3. Log in using your email address and network password

    Five branches open for consultations

    We have opened consultations for the following five proposed detailed branch designs:

    • GS: Commercial (part of Finance and Commercial), and also Community and Place
    • ROM: Commercial (part of Finance and Commercial), and also Planning and Programs
    • CST: Technology and Innovation

    Also, you can now view the determined GS Operations final top-line structure in the info pack on their intranet page.

    Each of these branches have gone through a rigorous design and approvals process to ensure they thoroughly address factors such as customer and community service, safety, risk, and efficiency to make for stronger and aligned designs.

    Stay up-to-date on the list of open branch consultations and determinations on the Evolving Transport intranet page. You can also see the progress for each branch on our Stay Informed site.


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 25 September 2020 – Evolving Transport News

    25 Sep 2020

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs on each of the workstream intranet pages.

    Company code merge moves to early 2021

    The implementation date for creating a single company code in our systems for TfNSW and the former RMS will be moving to February 2021.

    There are a few reasons why the timeline has shifted including Treasury budget requirement delays and the need to maintain alignment with organisational design timelines.

    We’ll keep you up-to-date with more information on the cutover in the coming months and what that means for you in your day-to-day role.

    Senior executive and senior manager outplacement program

    Earlier this year while adapting to Coronavirus, we made some temporary changes to how we were implementing organisational reforms which included pausing redundancy exits.

    Now as we work towards finalising our organisational reforms and changes we have decided to lift Transport’s pause on senior executive and senior manager redundancies (TSSE and TSSM). This means we are restarting the process for our senior employees who do not secure a position in a new structure.

    With an awareness of the additional challenges people will face in the external job market we are providing a six-month outplacement program for our senior employees who leave Transport with a redundancy through the current reforms. The outplacement program supports our people with individual coaching, facilities, education, and support to prepare them as well as possible to secure their next role.

    Find out the full details on this Stay Informed webpage and contact information in the support services fact sheet.

    Bright Ideas challenges closing soon!

    You still have a chance to share your bright ideas on Pitch to the Panel or Financial Sustainability Innovation Fund before they close next week.

    As mentioned in our recent livestream, some great ideas people have shared include pop-up cafes on bikes paths, acoustic systems to make Light Rail safer for pedestrian and cyclists, and solar-powered bus stops for real-time information, among many others.

    Go in and have a look, like the ideas, comment or share your own ideas: https://brightideas.transport.nsw.gov.au/

    Raise the profile of your risk management

    The TfNSW Enterprise Risk Management team has developed a schedule of services that can help you improve the quality and outcomes of risk management within your division.

    Have a look at how the Enterprise Risk Management team can help you and your team, especially risk managers and risk subject matter specialists, such as safety and asset managers. More information can be found in our Enterprise Risk Management Framework and on the Governance Workstream intranet page.

    Email TERM@transport.nsw.gov.au for advice on how your division can improve its risk management processes.


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 11 September 2020 – Evolving Transport News

    In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. You can also stay up-to-date on the latest roadmaps and workstream outputs from each of the workstream pages.

    Update on corporate functions

    As we are now looking at the best way to deliver our corporate functions across TfNSW, Sydney Trains, and NSW TrainLink the organisational design approach for these functions will look quite different to what other branches are experiencing as part of Evolving Transport.

    A new program team has been established to ensure the design process and model for service delivery meet the needs of all parts of Transport.

    Our leaders are now working through a detailed plan and further information is being shared with relevant staff over the next couple of weeks.

    Your bright ideas can shape the future of Transport

    The Financial Sustainability (FS) Workstream is about being smarter with taxpayers’ money and becoming more financially sustainable as a business. One of the ways we are doing this is by creating an innovation challenge which will harness and build on ideas from our people – it’s called Transport Bright Ideas.

    Transport Bright Ideas is made up of three parts: the Small Steps program, FS Innovation and Optimisation Fund, and Pitch to the Panel. There are some differences in how each of these work, but they’re all about finding and supporting ways to do things better and more efficiently.

    Check out https://brightideas.transport.nsw.gov.au and submit your bright idea before Friday 2 October.

    We’re working differently – Evolving Transport milestones delivered

    We’re making good progress across our 13 workstreams. Over the coming weeks and months we’ll see even more milestones completed as workstreams begin to implement and embed new ways of working into our everyday business.

    A huge shout-out to the Capital Projects team who have delivered great results as part of their work to redefine how we will manage major projects from planning to delivery. We’ll keep you up-to-date on how they are progressing in implementing these changes over the coming months. Check out the Capital Project Workstream page for the details.


    To find the latest news about this program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Monday 24 August 2020 – Evolving Transport News

    24 Aug 2020

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation. We’ve made some changes to the ET website with all workstream roadmaps containing the most up-to-date info. Check it out!

    All about Leadership Culture & Behaviours

    The Leadership, Culture and Behaviours workstream is well and truly underway in supporting our business and our people through Evolving Transport. This stream in particular is one that underpins the whole Evolving Transport Transformation Program. Watch the video to hear more from the Workstream Lead, Stephanie Polihronas.

    An update from Governance on Enterprise Assurance, Risk and Audit

    As part of the Enterprise Assurance, Risk and Audit commitment, we have developed a simple process for running risk workshops to support you with your Risk accountability. It will help you identity the minimum information you will need to collect as part of identifying the risks in your division.

    There are a number of risk assessment tools and techniques that you can use based on what works best for your division.

    Branch design process moves ahead

    The pace is starting to pick up on organisational design with all 40 branches either commencing design soon and one now in formal consultation (CST – Freight).

    After designs are completed, whether your branch is in Group A, B, or C, the proposed structure will progress from formal consultation to a final approved structure (called 'determination') and then on to implementation.

    At each of these stages, work goes on behind the scenes to follow a fair and consistent placement process for filling the new structure. Some of this happens before consultation (where roles in the proposed structure are the same or very similar to existing roles), and the remainder of the roles will be filled after determination using processes run through the Talent team.

    Visit the Evolving Transport roles, placement, and recruitment webpage to keep up-to-date with the latest information on our placement approach, workshops to help you update your resume and improve on your interview skills, role opportunities to keep an eye on, question and answers, and support during this change

    Updating our online forms in MyTransport

    Over the coming months, you will see some changes in MyTransport such as RMS no longer being a selectable option in certain forms and search filters, RMS knowledge articles transferred to Transport for NSW and updated My Transport User profiles. This is all part of the process of becoming one Transport.

    Update on corporate functions consultation

    If you had missed the last Tuesday’s update on corporate functions consultation you can find the article here.

  • Thursday 6 August 2020 - Evolving Transport News

    06 Aug 2020

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Where we are up to on the corporate functions proposal

    We’d like to thank everyone who participated and shared feedback on the proposal to include corporate functions from Sydney Trains and NSW TrainLink in Evolving Transport.

    You may have heard from Rodd in last week’s livestream that consultation closed on Wednesday 15 July, and that we received over 700 pieces of feedback to work through. A final decision on this proposal was due at the end of July, but due to the volume of responses received we needed more time to comprehensively review and carefully consider all your feedback.

    Thank you for your patience and we plan to share an update next week.

    Branch design progress and consultation from Tuesday 11 August

    We have 25 of the 40 branches well on their way through the phases of their branch organisational design. The remaining 15 branches will also start their design work this month.

    Branches will go to formal consultation with employees on proposed structure designs progressively from August. The first branch going through consultation on Tuesday 11 August will be CST Freight. Please keep an eye and ear out from your leaders about updates for your branch.

    How will branch design work in the virtual space

    Due to the impact of Coronavirus and the continued advice to work from home where possible much of our design work is happening online. This means co-design will feel and look a little different than before.

    Co-design isn’t about inviting everyone to a workshop, but providing opportunities for different voices to be heard and shape our thinking – whether they’re with leaders, clients, stakeholders, customers, or employee groups. We are using virtual tools to help run activities and engage with you such as online surveys and polls, online workshops and discussion forums, Teams meetings, and on our intranet.

    Some examples of how we are doing this include:

    • CST Transport Planning are holding weekly Teams drop-in sessions run by two members of their leadership where teams can ask questions in an informal setting. The themes from each session are shared through their branch emails.
    • SER Insights and Engagement are using an interactive, online polling tool during branch meetings allowing team members to ask questions and share concerns as they share ideas.
    • GS Planning and Programs are hosting Teams small focus group sessions to discuss current and future-state opportunities and challenges, and also capturing anonymous feedback through their online form.

    Customer Experience Measurement Workstream roadmap

    The Customer Experience and Measurement Workstream is delivering a better way for Transport for NSW to understand customers, prioritise related activities and investments, and measure performance. There are six commitments, presenting better customer and community outcomes, have a look at the roadmap.


    To find out the latest news about the program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Wednesday 8 July 2020 - Evolving Transport News

    08 Jul 2020

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    A must-watch safety update

    Watch this video extract from our L100 livestream specialist series as Rodd Staples, Tara McCarthy, and Steve Jones set the scene on the importance of safety and due diligence across our business.

    Consultation for corporate functions – one week to go

    We have one week to go on our consultation about corporate functions for Sydney Trains and NSW TrainLink and wanted to share some themes from the feedback so far.

    To date, we have received over 260 pieces of feedback via the online feedback form and over 100 questions received through staff briefing sessions. We have answered your key questions on the Q&A page and encourage you to keep sending in your feedback.

    Read more on the latest article.

    Governance update – our new Enterprise Risk Management framework

    As part of the Governance Workstream we have improved on our Enterprise Risk Management Framework so that it provides more robust risk criteria as well as consistency with other processes across Transport.

    The new framework, now on our TfNSW intranet, came into effect on Wednesday 1 July 2020 with the first quarterly reporting period ending Wednesday 30 September 2020 for divisional-level risks.


    To find out the latest news about the program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.