Evolving Transport Transformation Program and Workstreams

What is the Evolving Transport Transformation Program?

The Evolving Transport Transformation Program has been established to help us to become the organisation we need to be to deliver our 10 Year Blueprint and Future Transport 2056 outcomes.

It is about driving four things across our organisation:

  • improving the outcomes we deliver for customers and communities,
  • fundamentally changing the way we are perceived by stakeholders,
  • improving the experience for our people at work every day, and last but not least,
  • it is about how sustainable we are as an organisation.

To establish this program we did a lot of work in the foundation planning stage, which many of you helped co-design. All this has now been brought together as 13 Evolving Transport workstreams. These will create new and improved ways of working and help us get where we need to go.

What is a workstream?

Workstreams are major change initiatives that deliver early outcomes which focus on designing and implementing our new ways of working.

For example, the customer and community metrics workstream will develop ways to measure customer satisfaction with end-to-end journeys as opposed to measuring satisfaction with individual modes of travel such as bus or trains. With the capital projects workstream, developing more consistent ways of planning and delivering capital projects across the whole of Transport.

If you have a question or suggestion about a workstream you can make a submission through the online form. Please include the workstream you are referring to and your contact information.

What is the Evolving Transport Transformation Program?

The Evolving Transport Transformation Program has been established to help us to become the organisation we need to be to deliver our 10 Year Blueprint and Future Transport 2056 outcomes.

It is about driving four things across our organisation:

  • improving the outcomes we deliver for customers and communities,
  • fundamentally changing the way we are perceived by stakeholders,
  • improving the experience for our people at work every day, and last but not least,
  • it is about how sustainable we are as an organisation.

To establish this program we did a lot of work in the foundation planning stage, which many of you helped co-design. All this has now been brought together as 13 Evolving Transport workstreams. These will create new and improved ways of working and help us get where we need to go.

What is a workstream?

Workstreams are major change initiatives that deliver early outcomes which focus on designing and implementing our new ways of working.

For example, the customer and community metrics workstream will develop ways to measure customer satisfaction with end-to-end journeys as opposed to measuring satisfaction with individual modes of travel such as bus or trains. With the capital projects workstream, developing more consistent ways of planning and delivering capital projects across the whole of Transport.

If you have a question or suggestion about a workstream you can make a submission through the online form. Please include the workstream you are referring to and your contact information.

  • Wednesday 27 May 2020 - Evolving Transport News

    6 days ago

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Update from Planning & Programs

    The Planning & Programs Workstream is thinking about how we can best prioritise problems and solutions to create better customer and community outcomes. Tim Raimond, Chief Transport Planner, tells us all about what we are doing in in this three-minute video.

    All you need to know about Capital Projects

    Glen Snowden, Deputy Executive Director...

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Update from Planning & Programs

    The Planning & Programs Workstream is thinking about how we can best prioritise problems and solutions to create better customer and community outcomes. Tim Raimond, Chief Transport Planner, tells us all about what we are doing in in this three-minute video.

    All you need to know about Capital Projects

    Glen Snowden, Deputy Executive Director Infrastructure and Project Finance, tells us all about what they are doing in this two-minute video.

    A new way of managing our stakeholders

    Developing a digital stakeholder relationship management system has been the primary focus of the Community & Stakeholder Relationships Workstream over the past four months. Simply, this means we will have one online program that holds all of the information for our stakeholders and when we engaged them.

    As part of this huge piece of work, the team has worked with all divisions across the organisation to identify a Primary Relationship Manager for each of our key industry, government, and community stakeholders.

    Embedding these systems within the cluster will streamline our approach to engaging with our communities and stakeholders across NSW in all of our future communications and projects. An integrated training and education campaign will launch mid-year to provide you with everything you need to know about how to use and work within this new system.

    Read more about this workstream.

    Enablement update – RMS invoices to quote Transport ABN from 1 June 2020

    As part of TfNSW and RMS coming together as one organisation we will soon stop using the RMS ABN for invoices from June and start quoting the Transport ABN.

    So from 1 June 2020, all suppliers will stop using the RMS ABN for invoices, and instead ensure tax invoices are issued using the TfNSW ABN: 18 804 239 602.

    If you have questions please contact the TSS Service Centre on 133 877 or email tss.procurement@transport.nsw.gov.au

    Read more about this on our intranet.


    To find out the latest news about the program, visit this page regularly or click here to subscribe. If you no longer wish to receive these updates you can click here to unsubscribe.

  • Wednesday 13 May 2020 - Evolving Transport News

    20 days ago

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Delivering the Evolving Transport Program

    With so much happening across the Evolving Transport Program it’s sometimes hard to see how it all fits together. To help explain it, we’ve put together a simple visual on how the Program works including how we coordinate and govern it end-to-end.

    Planning and Programs – your chance to find out more this Friday

    Join...

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Delivering the Evolving Transport Program

    With so much happening across the Evolving Transport Program it’s sometimes hard to see how it all fits together. To help explain it, we’ve put together a simple visual on how the Program works including how we coordinate and govern it end-to-end.

    Planning and Programs – your chance to find out more this Friday

    Join lead Tim Raimond for a live update this Friday as he explains everything you need to know about Planning and Programs work-to-date, what that means for you, and how it will improve customer and community outcomes. This will be YOUR chance to ask Tim and the team any questions about the work being done in this area.

    If the link above doesn't work for you please email Suzana Gorgioska for an invite. If for whatever reason you missed the Friday session it will be recorded and available on the Planning and Programs Workstream intranet page.

    News on Financial Sustainability

    Did you know that Transport is trusted with 15 per cent of the operating budget of NSW Government?

    Matt Fuller, Executive Director Commercial and Strategic Projects, gives us an interesting update from the world of the Financial Sustainability Workstream. Matt presented this update to the Corporate Services team at a live event last week.

    Finger on the pulse – Leadership, Culture and Behaviour Workstream

    As we continue to deliver Evolving Transport, the need for our culture to shift is even greater to ensure we meet our organisational aspirations and sustain them long-term.

    We began our journey last year by focusing on customer at the centre, people at the heart, for the greater good in all that we do, and can all agree the disruption of Coronavirus has tested us to move even faster to bring these to life.

    We already have a formal check-in across Transport with our annual People Matter Engagement Survey but wanted to create a shorter, more frequent pulse survey to find out what really matters to you right now with things shifting so drastically.

    There will be things that are working well, which we couldn’t have imagined two months ago, which we want to carry into recovery post Coronavirus and there will be some things we need to address quickly together.

    The Pulse Check survey is live right now, so please take the time to tell us what’s working well for you (so we can do more of it) and anything that isn’t, so we can take action! The Survey closes at midnight this Sunday 17 May.


    To find out the latest news about the program, visit this page regularly or click here to subscribe. Or if you no longer wish to receive these updates you can click here to unsubscribe.

  • Friday 1 May 2020 - Evolving Transport News

    about 1 month ago

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Get in touch with the Capital Projects Workstream
    With a dedicated team led by Glen Snowden, six agreed commitments are being delivered in the Capital Projects Workstream.

    The team are interested to hear from anyone who has been doing work that may intersect with or across the capital projects value chain. This is so we can make sure the...

    Welcome to Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.

    Get in touch with the Capital Projects Workstream
    With a dedicated team led by Glen Snowden, six agreed commitments are being delivered in the Capital Projects Workstream.

    The team are interested to hear from anyone who has been doing work that may intersect with or across the capital projects value chain. This is so we can make sure the work you’ve been doing links into what the workstream is delivering.

    Organisational design and senior leadership recruitment update
    Next week, you will be hearing from your divisional leaders about the revised approach to org design. Stay tuned for more information.

    As per last week’s update, we paused the recruitment of some of our senior leadership roles. However, some executive recruitment is still progressing and being finalised.

    On the Evolving Transport Roles and Recruitment webpage you can stay up to date on the latest news on recruitment, including details of roles where recruitment is continuing or on hold, or where roles have been filled.

    Updates to the Safety Workstream
    The Safety Workstream has been refocusing some of their commitments and timelines – check out their updated roadmap here.

    The commitments centre around delivering new ways of working together across Transport, to achieve better safety outcomes for our people, contractors, customers and community. A key priority is the ‘Transport for NSW Safety Management Framework’. This will provide a shared and consistent view of safety standards, responsibilities and requirements for better practice, and continuous improvement.

    Asset Management online collaboration session
    The Asset Management Workstream has been finding new ways to engage and stay connected with their many stakeholders. The team recently ran and recorded a comprehensive online collaboration attended by more than 100 people. The video of the session is available here, and covers everything you need to know about asset management. You’ll hear from:

    • John Hardwick, ED Asset Management and Workstream Lead
    • Rami Affan, ED Asset Management iNSW
    • David Spiteri, Asset Management Framework Lead
    • Jonathon Deans, Director Transformation Office
    • Jim Modrouvanos, Project Director Asset Management workstream


    To find out the latest news about the program, visit this page regularly or click here to subscribe. Or if you no longer wish to receive these updates you can click here to unsubscribe.

  • Wednesday 8 April 2020 – Evolving Transport News

    about 2 months ago

    Welcome to the first edition of Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.


    As part of our overall business response to Coronavirus we have decided to put Stage 1 organisational design temporarily on pause. The teams are working hard on a revised approach and schedule, and we will send through more information in the next few weeks. There have also been some changes to Future Workplace moves. Visit...

    Welcome to the first edition of Evolving Transport News, your guide to what is happening in the world of Evolving Transport. In every edition you will hear news and key updates from across the 13 workstreams that make up our program of transformation.


    As part of our overall business response to Coronavirus we have decided to put Stage 1 organisational design temporarily on pause. The teams are working hard on a revised approach and schedule, and we will send through more information in the next few weeks. There have also been some changes to Future Workplace moves. Visit the Future Workplace website for more information.


    The remaining 12 workstreams in the transformation program will continue as planned as we find new ways to continue delivering in this environment. We have already made a lot of progress across the program and as things continue to change, we have an opportunity to innovate and potentially accelerate some of our work.


    'Our key messsage is to keep moving and focus on what you can do right now.'



    All you need to know about asset management


    John Hardwick, Executive Director of Asset Management, tells us all about what we are doing in the asset management workstream in this three minute video.


    Take a look at John's video explanation.



    We are moving online


    The Evolving Transport workstream teams are responding to the challenges of Coronavirus by exploring new ways to involve our people and stakeholders during this time.


    The current environment has given us an opportunity to explore the various online and digital engagement tools and opportunities that are available to us. We will continue to engage our people and keep delivering over the coming weeks and months, putting in place some of the frameworks and enterprise processes that will be a key part of the recovery phase.


    Encouraging more opportunities to engage with our people throughout the delivery of these workstreams creates a number of benefits:


    • Unlocking solutions we might not have seen before
    • Brings underlying assumptions to the surface so these can be addressed
    • Stimulates creativity and broad thinking beyond what we know
    • Focuses intention, attention and energy on our common goals – be that improving asset management, safety, environmental performance, or how we measure success at Transport.


    There are lots of effective and free and ways to engage with people even if we are physically apart. We will keep you updated about how to stay involved in Evolving Transport.



    To find out the latest news about the program, visit this page regularly or click here to subscribe. Or if you no longer wish to receive these updates you can click here to unsubscribe.