State Transit Transition
Announcement
This site was created for State Transit staff to get information and support in relation to the transition of State Transit - the NSW Government bus service - to a franchised business model. All remaining State Transit Contract Regions have now transitioned to operation by private companies. This website is no longer being updated or monitored.
Transition of State Transit Regions 7, 8 and 9
The transition of State Transit to a franchised business model represents significant organisational change.
State Transit's objective is to run a successful and smooth transition for our people from the tender to transition; one that causes minimal disruption to everyday operations and customer service delivery and fully prepares STA employees for the change ahead.
Part of preparing for the change ahead is knowing what the transition means for you. You'll find all current transition information on this site.
If you have further questions or need clarification on any aspect of the transition, speak to your manager, contact the People and Culture Team via email, or drop your query into one of the transition feedback boxes in the depots.
State Transit Transition: How it will work
Understand the transition process from now, until transfer.
Employee Conditions and Entitlements (Operational Staff)
Find out what the transition means for you.
Employee Conditions and Entitlements (Non-operational Staff)
Find out what the transition means for you.
Preparing for the Future
Career transition and health and wellbeing options to prepare for the future.
Announcement
This site was created for State Transit staff to get information and support in relation to the transition of State Transit - the NSW Government bus service - to a franchised business model. All remaining State Transit Contract Regions have now transitioned to operation by private companies. This website is no longer being updated or monitored.
Transition of State Transit Regions 7, 8 and 9
The transition of State Transit to a franchised business model represents significant organisational change.
State Transit's objective is to run a successful and smooth transition for our people from the tender to transition; one that causes minimal disruption to everyday operations and customer service delivery and fully prepares STA employees for the change ahead.
Part of preparing for the change ahead is knowing what the transition means for you. You'll find all current transition information on this site.
If you have further questions or need clarification on any aspect of the transition, speak to your manager, contact the People and Culture Team via email, or drop your query into one of the transition feedback boxes in the depots.
State Transit Transition: How it will work
Understand the transition process from now, until transfer.
Employee Conditions and Entitlements (Operational Staff)
Find out what the transition means for you.
Employee Conditions and Entitlements (Non-operational Staff)
Find out what the transition means for you.
Preparing for the Future
Career transition and health and wellbeing options to prepare for the future.
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New Region 9 operator charging ahead with electric buses

Sydney’s east will soon benefit from 136 new zero emissions buses after the NSW Government appointed Transdev John Holland Buses (NSW) Pty Ltd as the new operator of Sydney Metropolitan Bus Contract (Region 9) which includes State Transit’s Port Botany, Randwick and Waverley depots.
Minister for Transport and Roads Rob Stokes said the contract will save NSW taxpayers around $200 million over eight years, while delivering extra, more frequent regular services for customers in the CBD and southeast.
“We have some of the best transport operators in the world running buses on behalf of the NSW Government. Now customers in Sydney’s CBD and southeast will also benefit from the expertise and efficiency Transdev John Holland brings to the table,” Mr Stokes said.
Transdev John Holland will begin operating services in April 2022, with all State Transit bus drivers and maintenance staff offered a two-year job guarantee.
Read the full media release here.

Sydney’s east will soon benefit from 136 new zero emissions buses after the NSW Government appointed Transdev John Holland Buses (NSW) Pty Ltd as the new operator of Sydney Metropolitan Bus Contract (Region 9) which includes State Transit’s Port Botany, Randwick and Waverley depots.
Minister for Transport and Roads Rob Stokes said the contract will save NSW taxpayers around $200 million over eight years, while delivering extra, more frequent regular services for customers in the CBD and southeast.
“We have some of the best transport operators in the world running buses on behalf of the NSW Government. Now customers in Sydney’s CBD and southeast will also benefit from the expertise and efficiency Transdev John Holland brings to the table,” Mr Stokes said.
Transdev John Holland will begin operating services in April 2022, with all State Transit bus drivers and maintenance staff offered a two-year job guarantee.
Read the full media release here.
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NSW Government announces new Region 9 operator
The NSW Government today announced Transdev New Holland Buses (NSW) Pty Ltd as the new incoming operator for Region 9 (Port Botany, Randwick and Waverley depots).Here are links to information on the Transition Phase for our operational people and our non-operational people, along with a brief bio of Transdev John Holland.
Regards,
Daniela Fontana, CEO, State Transit
The NSW Government today announced Transdev New Holland Buses (NSW) Pty Ltd as the new incoming operator for Region 9 (Port Botany, Randwick and Waverley depots).Here are links to information on the Transition Phase for our operational people and our non-operational people, along with a brief bio of Transdev John Holland.
Regards,
Daniela Fontana, CEO, State Transit -
New Region 7 bus operator to invest in electric buses
The NSW Government has today officially announced(External link) Busways as the successful tenderer to operate Sydney Metropolitan Bus Service Contract 7, which includes State Transit’s Ryde and Willoughby depots.Minister for Transport and Roads Andrew Constance said Busways will introduce 35 electric buses to replace diesel buses that need to be retired, meaning cleaner, quieter and smoother rides for customers. Read the full media release here.
The NSW Government has today officially announced(External link) Busways as the successful tenderer to operate Sydney Metropolitan Bus Service Contract 7, which includes State Transit’s Ryde and Willoughby depots.Minister for Transport and Roads Andrew Constance said Busways will introduce 35 electric buses to replace diesel buses that need to be retired, meaning cleaner, quieter and smoother rides for customers. Read the full media release here.
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NSW Government announces Region 7 operator

The NSW Government today announced Busways as the new Region 7 (Ryde and Willoughby depots) operator.
Attached is an update on the transition phase for our operational people and our non-operational people.You can read more about Busways here.
Regards,
Daniela Fontana
CEO, State Transit
The NSW Government today announced Busways as the new Region 7 (Ryde and Willoughby depots) operator.
Attached is an update on the transition phase for our operational people and our non-operational people.You can read more about Busways here.
Regards,
Daniela Fontana
CEO, State Transit -
Region 8 Transition Advisory Desk
Following the announcement of Keolis Downer as the new operator for Region 8 (Brookvale, Mona Vale and North Sydney), STA will be hosting two Transition Advisory Desk sessions at each Region 8 Depot throughout Monday 7 June—Friday 18 June 2021.
This is to give you the opportunity to ask anything that’s on your mind about the transition,face-to-face, in a casual atmosphere. Drop in anytime during the scheduled hours, on your own or with a colleague.
You can find the full schedule here, and also on depot noticeboards, Digital Depot, and the STA Intranet.
Following the announcement of Keolis Downer as the new operator for Region 8 (Brookvale, Mona Vale and North Sydney), STA will be hosting two Transition Advisory Desk sessions at each Region 8 Depot throughout Monday 7 June—Friday 18 June 2021.
This is to give you the opportunity to ask anything that’s on your mind about the transition,face-to-face, in a casual atmosphere. Drop in anytime during the scheduled hours, on your own or with a colleague.
You can find the full schedule here, and also on depot noticeboards, Digital Depot, and the STA Intranet.
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New Region 8 bus operator to electrify fleet
The NSW Government has today officially announced(External link) Keolis Downer as the successful tenderer to operate Sydney Metropolitan Bus Service Contract 8, which includes State Transit’s Mona Vale, Brookvale and North Sydney depots.As part of the new deal, bus customers on Sydney’s Lower North Shore and Northern Beaches will soon benefit from a new fleet of electric buses and permanent On-Demand services.
Read the full media release here.
The NSW Government has today officially announced(External link) Keolis Downer as the successful tenderer to operate Sydney Metropolitan Bus Service Contract 8, which includes State Transit’s Mona Vale, Brookvale and North Sydney depots.As part of the new deal, bus customers on Sydney’s Lower North Shore and Northern Beaches will soon benefit from a new fleet of electric buses and permanent On-Demand services.
Read the full media release here.
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NSW Government announces Region 8 operator
The NSW Government today announced Keolis Downer as the new Region 8 (Brookvale, Mona Vale, North Sydney depots) operator. Attached is an update on the transition phase for our operational people and our non-operational people.You can read more about Keolis Downer here.Regards,
Daniela Fontana
CEO, State Transit
The NSW Government today announced Keolis Downer as the new Region 8 (Brookvale, Mona Vale, North Sydney depots) operator. Attached is an update on the transition phase for our operational people and our non-operational people.You can read more about Keolis Downer here.Regards,
Daniela Fontana
CEO, State Transit -
Opal Card extension for STA operational employees
TfNSW has recently extended the Opal Card component of the Employee Travel Pass entitlements for a further six months following representation from the RTBU.This means STA operational employees will retain the Employee Opal Card entitlements, which transfer with you to the new operator of your relevant Region, for three and a half years after the transition date for your Region. The Opal Card will be eligible for use on the same services you have access to at the time of transition.
This additional six month period will also accrue towards the Gold Pass, so those with 26.5 years servicesContinue reading
TfNSW has recently extended the Opal Card component of the Employee Travel Pass entitlements for a further six months following representation from the RTBU.This means STA operational employees will retain the Employee Opal Card entitlements, which transfer with you to the new operator of your relevant Region, for three and a half years after the transition date for your Region. The Opal Card will be eligible for use on the same services you have access to at the time of transition.
This additional six month period will also accrue towards the Gold Pass, so those with 26.5 years services at transition, will have the opportunity to qualify for the Gold Pass. Once qualified for the Gold Pass at 30 years service, you will retain it for life.
The six month extension only applies to the Employee Opal Card and Gold Pass accrual. Other passes entitlements (e.g. interstate vouchers, all services passes etc.) are valid for three years post transition as previously advised.
After three-and-a-half years, it will be up to the new operator of the Region to decide whether it wishes to make the Employee Opal Cards available to you.
Employee Opal Cards: Timeline Post Transition*
Employee Opal Cards valid to
Interstate vouchers – book and travel by
Region 8
30 April 2025
31 October 2024
Region 7
9 July 2025
9 January 2025
Region 9
3 October 2025
3 April 2025
*Please note these are proposed dates only.
For more information on Travel Passes see the Transition Supplement Your Questions Answered (page 23). Note the extension in the time period was not captured in this document.
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STA Transition Survey: What you said
Thank you to everyone who completed the STA Transition Survey. Nearly 600 responses was a great result.A summary of the results have been published on Blink, Digital Depot and the STA Intranet.
Whether you took part in the survey or not, if you have a question or wish to provide feedback, you can do so anytime through a variety of ways, including stayinformed@sta.nsw.gov.au, the transition feedback box at your depot if you wish to remain anonymous, or have a chat with your Depot Director, Service Manager, Manager, a member of the People & Culture team or an Executive team member.
Thank you to everyone who completed the STA Transition Survey. Nearly 600 responses was a great result.A summary of the results have been published on Blink, Digital Depot and the STA Intranet.
Whether you took part in the survey or not, if you have a question or wish to provide feedback, you can do so anytime through a variety of ways, including stayinformed@sta.nsw.gov.au, the transition feedback box at your depot if you wish to remain anonymous, or have a chat with your Depot Director, Service Manager, Manager, a member of the People & Culture team or an Executive team member.
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Your Questions Answered
From Travel Passes to Transfers between Regions, to the Special Purpose Vehicle, Leave, Superannuation — and more.
“Your Questions Answered” consolidates the answers to some 400 questions asked by our operational people during the Transition Advisory Desks held across all three STA Regions (August-- December 2020) and the 2020 Planned Employee Briefing.
Know what the transition means for you: take time out to have a read — hard copies are available in all depots.
And if you need further clarification on any aspect of this, ask your managers, contact a member of the People and Culture Team (stayinformed@sta.nsw.gov.au), or submit your questions to one of the Transition Feedback Boxes in the depots.
From Travel Passes to Transfers between Regions, to the Special Purpose Vehicle, Leave, Superannuation — and more.
“Your Questions Answered” consolidates the answers to some 400 questions asked by our operational people during the Transition Advisory Desks held across all three STA Regions (August-- December 2020) and the 2020 Planned Employee Briefing.
Know what the transition means for you: take time out to have a read — hard copies are available in all depots.
And if you need further clarification on any aspect of this, ask your managers, contact a member of the People and Culture Team (stayinformed@sta.nsw.gov.au), or submit your questions to one of the Transition Feedback Boxes in the depots.
Your Questions Answered
“Your Questions Answered” consolidates the answers to some 380 questions asked by our operational people during the 2020 Transition Advisory Desks and the 2020 Planned Employee Briefing.
Transition Handbooks
There is a lot to decipher during an organisational transition.
The Transition Handbook for our Operational Employees and Transition Handbook for our Non-Operational Employees outline the transition process and transfer arrangements in place as at August 2020.
People & Culture Updates
Transition Advisory Desk Summary — Region 8 (Aug-Sept 2020)
Transition Advisory Desk Summary — Region 7 (Oct-Nov 2020)
Transition Advisory Desk Summary — Region 9 (Nov-Dec 2020)
Career Transition Support
Health and Wellbeing
Look after yourself and your colleagues. Here are some options on how to stay well and resilient as you prepare for and adapt to the transition.
Stay Informed
Questions and feedback
Have a question or feedback about our transition? Email us at
stayinformed@sta.nsw.gov.au