Detailed information on the operating model and divisions

Our new operating model will be organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this is really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.

The following divisions have been established and leaders have been appointed.

Greater Sydney

Elizabeth Mildwater, Deputy Secretary.

Greater Sydney will integrate transport modes to deliver customer-centred services and infrastructure for the Sydney metropolitan area.

Chief Executives Howard Collins (Sydney Trains), Steffen Faurby (STA) and Jon Lamonte (Sydney Metro) remain in their roles and respective agencies in the Greater Sydney division.

Marg Prendergast continues as Coordinator General leading Transport Coordination. Elizabeth Mildwater will work with Marg to prepare a proposal for how Transport Coordination will function in the Greater Sydney division.

Regional and Outer Metropolitan

Matt Fuller, Acting Deputy Secretary.

Regional and Outer Metropolitan will focus on understanding the particular needs of regional communities across NSW and deliver customer-centred integrated transport services and infrastructure.

Pete Allaway is the Acting Chief Executive of NSW TrainLink in the Regional and Outer Metropolitan division.

Customer Strategy and Technology

Rachel Wheeler, Acting Deputy Secretary.

Customer Strategy and Technology will develop long-term strategy across greater Sydney and regional areas and leverage new technology and insights to provide more integrated customer-centred solutions.

Infrastructure and Place

Peter Regan, Deputy Secretary.

Infrastructure and Place will deliver infrastructure solutions that create and connect great places and will be aligned to the new model.

Corporate Services

Anne Hayes, Deputy Secretary.

Corporate Services will provide effective corporate services and be aligned to the new model.

People and Culture

Kirsten Watson, Chief People Officer.

People and Culture ensures our people remain at the heart of our how we implement these changes.

Safety, Environment and Regulation

Stephen Jones, Acting Deputy Secretary.

Safety, Environment and Regulation promotes through research, policy, standards, education, monitoring and enforcing, the safety of our customers, our community, our staff and our supply chains, sustainability outcomes and environmental compliance, appropriate asset standards relevant to all modes of transport and an outcomes based approach to regulatory activities.

Office of the Secretary

Alison Cunningham, Executive Director.

The Office of the Secretary is responsible for providing timely expert executive and professional support to the Secretary, as well as providing a range of services including general business and Cabinet support, audit and risk, and Corporate Planning and reporting.

Point to Point

Anthony Wing, Point to Point Transport Commissioner.

The Point to Point Transport Commission administers and enforces legislation relating to taxis, hire vehicles and ride share. Its remit includes managing licensing schemes, administering the passenger service levy and enforcing and recommending safety standards for the point to point industry to ensure safer services for people across NSW.


Any roles defined above as acting will be filled through relevant selection processes over the coming months.

Operating agencies and existing divisions will be integrated into the new model

  • Sydney Trains, NSW TrainLink, Sydney Metro and State Transit will remain standalone agencies working closely with the Greater Sydney or Regional and Outer Metropolitan divisions to drive better end to end journeys for customers.
  • From 1 July, Fiona Trussell will lead the Transformation Office through the next phase of the transition, as part of the Transport for NSW leadership team. Fiona will also remain as acting Chief Executive of Roads and Maritime Services as we continue on our journey of bringing together the Roads and Maritime and Transport for NSW entities over the coming months.
  • There are no changes to NSW Point to Point Transport Commission, NSW Port Authority and the Office of Transport Safety Investigation.

Our new operating model will be organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this is really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.

The following divisions have been established and leaders have been appointed.

Greater Sydney

Elizabeth Mildwater, Deputy Secretary.

Greater Sydney will integrate transport modes to deliver customer-centred services and infrastructure for the Sydney metropolitan area.

Chief Executives Howard Collins (Sydney Trains), Steffen Faurby (STA) and Jon Lamonte (Sydney Metro) remain in their roles and respective agencies in the Greater Sydney division.

Marg Prendergast continues as Coordinator General leading Transport Coordination. Elizabeth Mildwater will work with Marg to prepare a proposal for how Transport Coordination will function in the Greater Sydney division.

Regional and Outer Metropolitan

Matt Fuller, Acting Deputy Secretary.

Regional and Outer Metropolitan will focus on understanding the particular needs of regional communities across NSW and deliver customer-centred integrated transport services and infrastructure.

Pete Allaway is the Acting Chief Executive of NSW TrainLink in the Regional and Outer Metropolitan division.

Customer Strategy and Technology

Rachel Wheeler, Acting Deputy Secretary.

Customer Strategy and Technology will develop long-term strategy across greater Sydney and regional areas and leverage new technology and insights to provide more integrated customer-centred solutions.

Infrastructure and Place

Peter Regan, Deputy Secretary.

Infrastructure and Place will deliver infrastructure solutions that create and connect great places and will be aligned to the new model.

Corporate Services

Anne Hayes, Deputy Secretary.

Corporate Services will provide effective corporate services and be aligned to the new model.

People and Culture

Kirsten Watson, Chief People Officer.

People and Culture ensures our people remain at the heart of our how we implement these changes.

Safety, Environment and Regulation

Stephen Jones, Acting Deputy Secretary.

Safety, Environment and Regulation promotes through research, policy, standards, education, monitoring and enforcing, the safety of our customers, our community, our staff and our supply chains, sustainability outcomes and environmental compliance, appropriate asset standards relevant to all modes of transport and an outcomes based approach to regulatory activities.

Office of the Secretary

Alison Cunningham, Executive Director.

The Office of the Secretary is responsible for providing timely expert executive and professional support to the Secretary, as well as providing a range of services including general business and Cabinet support, audit and risk, and Corporate Planning and reporting.

Point to Point

Anthony Wing, Point to Point Transport Commissioner.

The Point to Point Transport Commission administers and enforces legislation relating to taxis, hire vehicles and ride share. Its remit includes managing licensing schemes, administering the passenger service levy and enforcing and recommending safety standards for the point to point industry to ensure safer services for people across NSW.


Any roles defined above as acting will be filled through relevant selection processes over the coming months.

Operating agencies and existing divisions will be integrated into the new model

  • Sydney Trains, NSW TrainLink, Sydney Metro and State Transit will remain standalone agencies working closely with the Greater Sydney or Regional and Outer Metropolitan divisions to drive better end to end journeys for customers.
  • From 1 July, Fiona Trussell will lead the Transformation Office through the next phase of the transition, as part of the Transport for NSW leadership team. Fiona will also remain as acting Chief Executive of Roads and Maritime Services as we continue on our journey of bringing together the Roads and Maritime and Transport for NSW entities over the coming months.
  • There are no changes to NSW Point to Point Transport Commission, NSW Port Authority and the Office of Transport Safety Investigation.