Detailed information on the operating model and divisions

Our new operating model is organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this was really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

  • focusing on new ways of working with each other, and our partners, stakeholders and communities
  • beginning the more detailed design of our divisions (much of your feedback was focused on this(External link) and has been collated and given to each division leader)
  • looking at how together we can better engage with both urban and regional customers and communities via our new divisions and boundaries.

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.

Our new operating model is organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

On 1 July, we began working together as a more united Transport team with our new operating model coming into effect.

Although a significant milestone on our journey together, this was really just the beginning. We will continue to evolve to ensure we are set up in the best way to deliver for the people of NSW.

This includes:

  • focusing on new ways of working with each other, and our partners, stakeholders and communities
  • beginning the more detailed design of our divisions (much of your feedback was focused on this(External link) and has been collated and given to each division leader)
  • looking at how together we can better engage with both urban and regional customers and communities via our new divisions and boundaries.

We’ll continue to evolve in the above areas with your ideas and feedback along the way, as well as with input from our external stakeholders.