Detailed information on the operating model

Our new operating model will be organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

The following divisions have been established and some leaders have been appointed.

Greater Sydney

Elizabeth Mildwater, Deputy Secretary.

Greater Sydney will integrate transport modes to deliver customer-centred services and infrastructure for the Sydney metropolitan area.

Chief Executives Howard Collins (Sydney Trains), Steffen Faurby (STA) and Jon Lamonte (Sydney Metro) remain in their roles and respective agencies in the Greater Sydney division.

Marg Prendergast continues as Coordinator General leading Transport Coordination. Elizabeth Mildwater will work with Marg to prepare a proposal for how Transport Coordination will function in the Greater Sydney division.

Regional and Outer Metropolitan

Matt Fuller, Acting Deputy Secretary.

Regional and Outer Metropolitan will focus on understanding the particular needs of regional communities across NSW and deliver customer-centred integrated transport services and infrastructure.

Pete Allaway is the Acting Chief Executive of NSW TrainLink in the Regional division.

Customer Strategy and Technology

Rachel Wheeler, Acting Deputy Secretary.

Customer Strategy and Technology will develop long-term strategy across greater Sydney and regional areas and leverage new technology and insights to provide more integrated customer-centred solutions.

Infrastructure and Place

Peter Regan, Deputy Secretary.

Infrastructure and Place will deliver infrastructure solutions that create and connect great places and will be aligned to the new model.

Corporate Services

Anne Hayes, Deputy Secretary.

Corporate Services will provide effective corporate services and be aligned to the new model.

People and Culture

Kirsten Watson, Acting Chief People Officer.

People and Culture ensures our people remain at the heart of our how we implement these changes.

Safety, Environment and Regulation

Stephen Jones, Acting Deputy Secretary.

Safety, Environment and Regulation promotes through research, policy, standards, education, monitoring and enforcing, the safety of our customers, our community, our staff and our supply chains, sustainability outcomes and environmental compliance, appropriate asset standards relevant to all modes of transport and an outcomes based approach to regulatory activities.

Office of the Secretary

Alison Cunningham, Executive Director.

Point to Point

Barbara Wise remains as Commissioner until recruitment for the role, which began earlier this year, is finalised.


Any roles defined above as acting will be filled through relevant selection processes over the coming months.

Operating agencies and existing divisions will be integrated into the new model

  • Sydney Trains, NSW TrainLink, Sydney Metro and State Transit will remain standalone agencies working closely with the Greater Sydney or Regional and Outer Metropolitan divisions to drive better end to end journeys for customers.
  • Roads and Maritime Services, Customer Technology and Services, Freight, Strategy and Planning and the Transport Coordination will be integrated into the new model.
  • There are no changes to NSW Point to Point Transport Commission, NSW Port Authority and the Office of Transport Safety Investigation.

Our new operating model will be organised around the customer, better supporting integrated services delivery and giving greater focus to the different transport needs of greater Sydney and regional areas.

The following divisions have been established and some leaders have been appointed.

Greater Sydney

Elizabeth Mildwater, Deputy Secretary.

Greater Sydney will integrate transport modes to deliver customer-centred services and infrastructure for the Sydney metropolitan area.

Chief Executives Howard Collins (Sydney Trains), Steffen Faurby (STA) and Jon Lamonte (Sydney Metro) remain in their roles and respective agencies in the Greater Sydney division.

Marg Prendergast continues as Coordinator General leading Transport Coordination. Elizabeth Mildwater will work with Marg to prepare a proposal for how Transport Coordination will function in the Greater Sydney division.

Regional and Outer Metropolitan

Matt Fuller, Acting Deputy Secretary.

Regional and Outer Metropolitan will focus on understanding the particular needs of regional communities across NSW and deliver customer-centred integrated transport services and infrastructure.

Pete Allaway is the Acting Chief Executive of NSW TrainLink in the Regional division.

Customer Strategy and Technology

Rachel Wheeler, Acting Deputy Secretary.

Customer Strategy and Technology will develop long-term strategy across greater Sydney and regional areas and leverage new technology and insights to provide more integrated customer-centred solutions.

Infrastructure and Place

Peter Regan, Deputy Secretary.

Infrastructure and Place will deliver infrastructure solutions that create and connect great places and will be aligned to the new model.

Corporate Services

Anne Hayes, Deputy Secretary.

Corporate Services will provide effective corporate services and be aligned to the new model.

People and Culture

Kirsten Watson, Acting Chief People Officer.

People and Culture ensures our people remain at the heart of our how we implement these changes.

Safety, Environment and Regulation

Stephen Jones, Acting Deputy Secretary.

Safety, Environment and Regulation promotes through research, policy, standards, education, monitoring and enforcing, the safety of our customers, our community, our staff and our supply chains, sustainability outcomes and environmental compliance, appropriate asset standards relevant to all modes of transport and an outcomes based approach to regulatory activities.

Office of the Secretary

Alison Cunningham, Executive Director.

Point to Point

Barbara Wise remains as Commissioner until recruitment for the role, which began earlier this year, is finalised.


Any roles defined above as acting will be filled through relevant selection processes over the coming months.

Operating agencies and existing divisions will be integrated into the new model

  • Sydney Trains, NSW TrainLink, Sydney Metro and State Transit will remain standalone agencies working closely with the Greater Sydney or Regional and Outer Metropolitan divisions to drive better end to end journeys for customers.
  • Roads and Maritime Services, Customer Technology and Services, Freight, Strategy and Planning and the Transport Coordination will be integrated into the new model.
  • There are no changes to NSW Point to Point Transport Commission, NSW Port Authority and the Office of Transport Safety Investigation.