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Human centered design is a creative approach to problem solving. It is commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.
The Transport Digital Accelerator follows a four phase approach:
Prioritise - In this phase you scope the problem and work with business collaboratively to set up the project for success.
Understand - In this phase, you conduct exploratory research to gain a clear understanding of the problem from a business, market and customer perspective.
Ideate/Prototype/Solutions - In this phase you ideate around the defined problem to produce a prototype. The business and customer then provide feedback which is incorporated into the final solution.
Scale - In this phase you work with business collaboratively to transition the project into implementation and delivery.
Human centered design is a creative approach to problem solving. It is commonly used in design and management frameworks that develops solutions to problems by involving the human perspective in all steps of the problem-solving process.
The Transport Digital Accelerator follows a four phase approach:
Prioritise - In this phase you scope the problem and work with business collaboratively to set up the project for success.
Understand - In this phase, you conduct exploratory research to gain a clear understanding of the problem from a business, market and customer perspective.
Ideate/Prototype/Solutions - In this phase you ideate around the defined problem to produce a prototype. The business and customer then provide feedback which is incorporated into the final solution.
Scale - In this phase you work with business collaboratively to transition the project into implementation and delivery.
Understand the concept of human (user) centered design - process and terminology
Learn the importance/need from the perspective of the user
Generate unexpected ideas through problem refraining
Learn strategies to synthesise user research and identify opportunities for design
Practice creative techniques to build rapid prototypes and test with users
Learn how to identify and implement promising prototypes (solutions)
Alignment with the PSC Framework
Think and Solve Problems
Research and analyse information and make recommendations based on relevant evidence (intermediate)
Identify issues that may hinder completion of tasks and find appropriate solutions (intermediate)
Be willing to seek out input from others and share own ideas to achieve best outcomes (intermediate)
Identify ways to improve systems or processes which are used by team/unit (intermediate)
Commit to Customer Service
Take responsibility for delivering high quality customer-focused services (adept)
Understand customer perspectives and ensure responsiveness to their needs (adept)
Identify customer service needs and implement solutions (adept)
Resolve complex customer issues and needs (intermediate)
Relevant job interview questions
Describe a complex problem you have had to deal with in your job. How did you identify the problem and what steps did you take to resolve it?
Describe a situation when you came up with an innovative solution to a challenge your business unit / team was facing. What was the challenge? What role did others play?
Tell us about a creative idea you had to make improvements to a product or service you were working on?
Tell us about how you have worked with team members to develop new and creative ideas to solve problems at work? Give us an example of when you applied this approach.
Unfortunately, some solutions do not always correct problems. Can you think of an interesting solution you generated that did not correct the problem? What was the solution? How did you come up with the idea?
Describe a time when you had to figure out a solution to a difficult problem on your own. How did you go about it?
What strategies do you employ to solve problems in the work place? Can you provide a recent example when these strategies have been effective?
Describe a problem you have recently been asked to solve. What did you do? What alternatives did you consider?