No matter what industry you find yourself in, great stakeholder engagement is one of the most important skills– if not, the most important skill – you need to master to be successful in your career.
What is Stakeholder Engagement?
Stakeholder engagement involves so much more than just getting people to like you. It is about how you manage relationships with people who affect or are affected by your work and bring them into alignment with your goals.
Benefits of Stakeholder Engagement
There are several benefits you can reap through great stakeholder engagement including; reputation building, increased productivity, better outcomes and even access to resources like people, time or money for your project!
What you will learn in this module
This module contains everything you need to know in order to identify and prioritise your stakeholders, engage effectively as a stakeholder, manage difficult stakeholders and create a stakeholder engagement plan.
No matter what industry you find yourself in, great stakeholder engagement is one of the most important skills– if not, the most important skill – you need to master to be successful in your career.
What is Stakeholder Engagement?
Stakeholder engagement involves so much more than just getting people to like you. It is about how you manage relationships with people who affect or are affected by your work and bring them into alignment with your goals.
Benefits of Stakeholder Engagement
There are several benefits you can reap through great stakeholder engagement including; reputation building, increased productivity, better outcomes and even access to resources like people, time or money for your project!
What you will learn in this module
This module contains everything you need to know in order to identify and prioritise your stakeholders, engage effectively as a stakeholder, manage difficult stakeholders and create a stakeholder engagement plan.
Since its initial publication, How to Win Friends and Influence People
has sold a total of 15 million copies. The book continues to sell
briskly today, but Carnegie never anticipated the ways in which the
digital age would provide new tools and challenges for winning friends
and influencing people. The advent of social networking sites, the
dominance of email, and the ways in which the Internet has supplanted
face-to-face interactions have made Carnegie's precepts all the more
immediate and vital.
This short video highlights 4 key steps from Dale Carnegie's book - 'How to Win Friends & Influence People'
• Arouse an eager want
• Become genuinely interested
• Admit your wrong & do it empathically
• Always talk about your own mistakes first
Page published: 02 Jul 2019, 10:58 AM
Topic Outcomes
By the end of this topic
you will be able to:
Identify your stakeholders
Prioritise your stakeholders based on necessary
level of engagement
Engage effectively as a stakeholder
Implement strategies to manage difficult
stakeholders
Create a stakeholder engagement plan
Alignment with the PSC Framework
Work Collaboratively
Encourage a culture of recognising the value of
collaboration (adept)
Build co-operation and overcome barriers to
information sharing and communication across teams/units (adept)
Engage other teams/units to share information
and solve issues and problems jointly (intermediate)
Communicate
Effectively
Tailor communication to the audience (adept)
Clearly explain and present ideas and arguments
(intermediate)
Listen to others when they are speaking and ask
appropriate, respectful questions (intermediate)
Monitor own and others’ non-verbal cues and
adapt where necessary (intermediate)
Prepare written material that is well structured
and easy to follow by the intended audience (intermediate)
Influence &
Negotiate
Utilise facts, knowledge and experience to
support recommendations (intermediate)
Work towards positive and mutually satisfactory
outcomes (intermediate)
Identify and resolve issues in discussion with
other staff and stakeholders (intermediate)
Respond constructively to conflicts and
disagreements (intermediate)
Influence others with a fair and considered
approach and sound arguments (adept)
Relevant job interview questions
Can you
provide examples of partnering with stakeholders in the business and how this
contributed to meeting the overall goals of the organisation?
Describe a
situation where you’ve had to set up a partnering relationship to help you to
complete a task or project. What made you decide to establish the relationship?
How important was the partner to the project? How did you go about setting up
the partnership?
Can you give
an example of when you have partnered with internal or external clients to meet
a specific business need? What was your role?
Give an example of a difficult relationship you have had to build
and maintain over a period of time. How did you develop it and how have you
maintained it?
Sometimes we have to deal with a colleague (or internal / external
customer) who has unreasonable demands. Think of a time when this has happened
to you. What did you do?
Friction is a word commonly used to describe ‘less than ideal’
relations between people. How have you identified when friction existed and
what did you do to overcome it?
Give an example of when you had to work with someone who was
difficult to get along with. Why was this person difficult? How did you handle
that person?