Stay informed

This site is for our people across Transport to get information and support as the Coronavirus situation develops.

This site is for our people across Transport to get information and support as the Coronavirus situation develops.

  • Takeaways from Public Health Order for mandatory face masks

    03 Jan 2021

    Here’s a simple rundown of the top takeaways for our transport people from the Order.

    1. What’s considered a face mask? – a mask is defined as a 'fitted face covering' that fits securely around the face and is worn over both the nose and mouth.
    2. When to wear a face mask on public transportif you're working or travelling on our public transport network in Greater Sydney LGA’s you must wear a face masks when: on public transport services; at a public transport waiting area; in a vehicle or vessel being used to provide a public transport service; or in a taxi service or rideshare service.
    3. Defining a public transport waiting areaa face mask must be worn in public transport waiting areas including: the platform of a passenger railway or light rail station; a ferry wharf; a bus stop or light rail stop, including anywhere persons queue or gather when waiting at the stop; or a taxi rank, including any area where persons queue or gather when waiting at a taxi rank.
    4. Who doesn’t need to wear a mask – Children aged 12 or under are not required to wear a mask although NSW Health recommends that children wear a mask if possible. You are also not required to wear a mask if you have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable including, for example, a skin condition, an intellectual disability autism or trauma.
    5. When a face mask can be removed – a person may remove a face mask when eating or drinking, communicating with someone who is deaf or hard of hearing, to show your identify or because of an emergency. Please note, if the face mask is removed you must resume wearing one as soon as possible.
    6. When a face mask can be removed for work – a face mask can be temporarily removed when the nature of the work makes wearing a face mask a risk to the person’s or another person’s health and safety; or means clear enunciation or visibility of the persons mouth is essential.
    7. Guidance for people in the office or other workplaces – there is no requirement for face masks to be worn in office buildings or other work locations such as Depots including tea rooms or crib rooms.
    8. If you can’t wear a mask for medical reasons you will need to carry a letter from your doctor, a registered health practitioner or a disability care provider that supports the reason for the medical exemption from mask wearing. Employees who do not wear a mask due to a medical condition should pay even more attention to the other protective measures including physical distancing, hand hygiene and avoiding touching face.

    For more information view the Public Health Order or read our FAQs.

  • Masks are mandatory from tomorrow

    02 Jan 2021

    NSW Premier Gladys Berejiklian has announced today that wearing face a mask will be compulsory for certain public indoor settings in Greater Sydney from tomorrow, effective 12.01am 3 January. This applies to certain indoor settings within Greater Sydney, Blue Mountains, Wollongong and Central Coast.

    Face masks are being made mandatory to help assist to prevent the spread of COVID-19 within our communities and help keep NSW functioning as normally as possible to support businesses and maintain economic activity.

    NSW Police will enforce mask wearing at these locations and $200 fines will apply for those who aren’t wearing masks. It is not our role to enforce and no customers should be refused service for not wearing a mask.

    Public indoor settings where mask wearing is compulsory are:

    1. Shopping centres and supermarkets
    2. Retail premises or business premises that is open to the public and provides retail goods or services such as banks and post offices, including hairdressing, nail, beauty, waxing, and tanning salons, spas, tattoo parlours and massage parlours
    3. Entertainment facilities
    4. Any part of premises licensed under the Liquor Act 2007 that is used primarily for the purposes of gaming, including a gaming lounge (licensed premises include pubs, registered clubs and casinos)
    5. Gaming lounges and betting agencies
    6. Places of public worship and any other premises on which a religious service is being held
    7. If you are visiting a residential aged care facility (but not if you are a resident of the facility)
    8. If you are at a public transport waiting area (e.g. a bus stop or train platform), or travelling on public transport including: a train, bus, light rail or ferry, or taxi, or a ride share service
    9. People who are working in hospitality venues, whose functions require them to deal directly with the public and operators of these venues also have an obligation to ensure these staff wear masks

    If you are working in or travelling into Greater Sydney on public transport from outside Greater Sydney you need to ensure that you are wearing a mask once inside the Greater Sydney area. However it is strongly recommended that all people wear masks whenever they are travelling on our public transport network across NSW.

    What does this mean for me if I’m a frontline worker?

    • Please wear a mask – any person travelling on our public transport network, including our own people must wear a mask inside the Greater Sydney area. Wearing a mask is one of the ways we can all continue to do our bit to help slow the spread of COVID-19.
    • Concerns over wearing a mask – we understand that in some frontline roles it may be difficult to wear a mask for operational reasons. We are working with NSW Health to understand how this new public health order will apply for those roles and will communicate further once the public health order has been issued.
    • Masks are available for you – masks are available at your work location for you to use while working. Please speak with your manager if you would like to receive a mask. If you’re a manager of a frontline team, please speak with your people to ensure they are aware that masks are available for them to use.
    • You should not be enforcing mask wearing – please remember that it is not your role or responsibility to enforce wearing a mask on our services. NSW Police will be enforcing mask wearing from Monday 4 January and handing out penalties.
    • Stay COVID Safe – even when wearing a mask you should also continue to follow physical distancing guidelines and practice good hygiene. We are continuing with our enhanced cleaning program and measures every day to help keep you and our customers safe when on our public transport network.

    What does this mean for me if I’m an office based worker or work from home?

    • Continue to work from home – if you are required to work over this holiday shutdown period and are able to work from home, please continue to do so.
    • Please wear a mask – if you take public transport to travel to work, please wear a mask. Noting that the indoor settings outlined by the public health order do not include our offices or other workplaces such as Depots.

    For more information

    Please visit the NSW Health website for more information on mandatory mask wearing and the latest COVID-19 updates.

  • What you need to know

    23 Dec 2020

    This morning the Premier advised that the current restrictions for the Greater Sydney region (including the Blue Mountains), the Central Coast and Wollongong and the Northern Beaches Local Government Areas (LGA) will remain in place with some ‘modest’ changes for Christmas and no change for regional areas. The modest changes or ‘tweaks’ as they were referred to centred around limiting gathering and movement over the next three days 24, 25, 26 December and dividing the Northern Beaches area into two zones – a Northern Beaches Peninsula Zone and a Southern Zone.

    There is no change to what’s already in place coming out of today’s announcement for Transport. We will continue to run our services to support the community to travel safely where needed. It’s important we all follow the advice to help protect ourselves and ensure we help to stop the spread of the virus so that we can enjoy the freedoms that come with low community transmission.

    You can read more about what the modest changes for the Christmas period are on the NSW Government website. These will be reassessed on Boxing Day so check back for how the changes may impact you after that time.


    Christmas checklist - what we all need to do

    • Read and follow the ‘restrictions for the Christmas 2020 period’ particularly if you live in or intend to visit the Northern Beaches area
    • Keep updated with the confirmed case locations as more venues are being added each day
    • Come to work, if you can’t work from home. Our COVIDSafe plan is there to help keep you safe and your role is so important in ensuring our essential services can continue. The public health order makes it clear that leaving the house to go to work is a ‘reasonable excuse’ so you can feel confident in travelling to your workplace.
    • If you can work from home, continue to do so
    • Wear a mask particularly on our public transport network and indoors where physical distancing is not possible like at shops and indoor gatherings. Masks are available for you to wear at work, talk to your manager.
    • Get tested if you’re feeling unwell and isolate until a negative result is received - do not come to work until this time. You can find a clinic near you on the NSW Health website.

    Visit stayinformed.com.au: For all the latest information on health advice, reporting and managing cases, leave and resources to help you.


    Support for you

    Need to self-isolate?

    If you are required to self-isolate as a result of getting tested while you wait for results or you need to self-isolate for longer due to NSW Health advice, Special Leave is available to support you. Please see StayInformed for information about these arrangements and other circumstances where you may need to access this leave.

    At risk?

    If you’re considered ‘at greater risk’ of contracting COVID-19 Special Leave is available to support you if you can’t work at home or do other duties. As a reminder people at higher risk of serious illness fall into the following categories:

    • people 65 years and older with chronic medical conditions
    • people with compromised immune systems (e.g. cancer)
    • people with diagnosed chronic medical conditions
    • People 70 years and older
    • Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions

    Please see StayInformed for information about Special Leave and please if you have concerns talk to your manager. Your health and safety is our priority.

    Annual leave

    With new restrictions coming in to play it's understandable that there are lots of questions about cancelling or postponing planned leave. We all need to take time for ourselves and rest, outside of the busy demands of our work lives. That is especially true during challenging times like now. We encourage you to talk to your manager about your individual situation and visit the What leave, when? page on StayInformed.com.au for any other questions you have on leave.

    Need more support?

    This year has been a very challenging one for many people and we know Christmas especially can be a lonely and stressful time for a number of reasons including for those who may be in isolated from family and friends due to COVID-19. If you need more support, know it’s available. You can call our Employee Assistance line on 1300 360 364 at any time. More information on the resources available can also be found on StayInformed.

  • COVID-19 NEW PUBLIC HEALTH ORDERS - WHAT YOU NEED TO KNOW AND DO

    20 Dec 2020

    In an effort to reduce the risk of further community transmission and to help protect the people of NSW, new restrictions were introduced last night for the Northern Beaches Local Government Area and further restrictions will be introduced for Greater Sydney from midnight tonight. Please familiarise yourself with what you need to know and do to help protect yourself and those closest to you.


    NORTHERN BEACHES PUBLIC HEALTH ORDER

    This morning 30 new cases linked to the Avalon cluster have been identified bringing the total number to 68. To assist with containing the spread of the virus a public health order came into effect at 5:02pm last night ordering the stay-at-home advice issued on Thursday for residents of the Northern Beaches Local Government Area and not allowing people to enter the area without a lawful reason. The Order ends at midnight on Wednesday 23 December 2020 with a further update planned for Wednesday on guidance for Christmas and beyond. Right now the focus is on us, as a state to keep working as hard as we can to help stop the spread, as quickly as possible.

    What the new Northern Beaches Public Health Order means for you?

    • Stay up to date with confirmed case locations: The list of case locations continues to grow, both on the beaches and across Sydney, so it’s crucial you stay up to date with the confirmed case locations listed on NSW Health website and follow the health advice if you have been to a confirmed case location. Confirmed cases of COVID-19 have visited a number of locations around Sydney.
    • If you are a Northern Beaches resident: Under yesterday’s Public Health Order, all residents of the Northern Beaches LGA are required to stay at home, unless permitted to leave for certain reasons. Acceptable reasons for leaving home include shopping for food and other essential goods and services; travelling to work or an educational institution if working or studying from home is not possible; exercising; seeking medical care; providing carer’s responsibilities and meeting compassionate needs. It is strongly recommended masks are worn when leaving isolation for these permitted reasons. Any residents of the Northern Beaches LGA who left the area on or since Thursday 10 December 2020 must comply with the same restrictions that apply to the Northern Beaches, regardless of their current location.
    • If you can’t work from home: For those of you who can’t work from home, you should come to work as normal. Your role is critical in keeping our essential services running and we want you to feel confident both in the safety measures in place with our COVIDSafe Transport Plan and in the event that you were to get stopped. Here’s a reminder of the message to you earlier in the year that still stands from NSW Police Commissioner, Michael Fuller, take a look.
    • All our people who can work from home, are to do so: All of our people irrespective of their location should continue to work from home if they can. We can all do our bit by limiting the amount of people travelling across the state and freeing up our services and our roads for those that need to use them. Our offices are always open for those who can’t work from home for extenuating reasons such as home not being a safe place.
    • Wear a mask: Everyone is strongly recommended to wear a mask when travelling outside the home, particularly on our public transport network and indoors where physical distancing is not possible like shops and indoor gatherings. Masks are available for you to wear at work, talk to your manager.
    • Feeling unwell, get tested: Now more than ever it’s imperative that people continue to come forward for testing to assist in stopping the spread. If you have even the mildest symptoms such as headache, fatigue, cough, sore throat or runny nose, you’re asked to come forward immediately for testing, then isolate until a negative result is received - do not come to work until this time.
    • Visit StayInformed.com.au: For information on self-isolation, what leave to take when, latest news and information, and mental health and wellbeing resources and tools to support you, visit StayInformed.com.au


    NEW COVID-19 RESTRICTIONS FOR GREATER SYDNEY FROM TONIGHT

    In line with health advice new restrictions will be introduced for Greater Sydney from midnight tonight to reduce the risk of further community transmission. Greater Sydney covers the Greater Sydney metropolitan, Central Coast, Illawarra-Shoalhaven, and Nepean Blue Mountains areas which you can view on the map here.

    The following restrictions will be introduced tonight:

    • Household gatherings will be limited to 10 visitors (until 11:59pm Wednesday 23 December).
    • The one person per four square metre rule will be re-introduced for all indoor settings including hospitality venues and places of worship.
    • A cap of 300 people will apply for hospitality venues and places of worship.
    • Singing and chanting at indoor venues will not be allowed.
    • Dancefloors will not be permitted, except for weddings, when a maximum of 20 from the bridal party will be permitted.

    People in the Greater Sydney metropolitian area and the Central Coast, Illawarra-Shoalhaven, and Nepean Blue Mountains, are also asked not to visit aged care facilities before midnight on Wednesday 23 December, unless it is critical.


    PUBLIC TRANSPORT - ALERTS

    As new cases come to light and contact tracing progresses, more of our public transport services are being identified as case locations. Our people who have worked on the identified services will be contacted. At this stage NSW Health advises that those who were working on the affected services and stations do not need to self-isolate but should monitor for symptoms and get tested and self-isolate if symptoms occur.

    We ask that all our people who travel on our services as passengers please ensure they stay up to date with the health advice listed on the NSW Health website.


    NEW COVID-19 RESTRICTIONS FOR GREATER SYDNEY FROM TONIGHT

    With the current unfolding situation, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. If you have plans to travel to another state make sure you visit that state’s website for the latest information. If you need to cross the border for work, please talk to your manager about exemptions. Links for more information:

    Queensland

    Victoria

    ACT

    Tasmania

    South Australia

    Western Australia

    Northern Territory


    LEAVE ARRANGEMENTS

    If you are required to self-isolate as a result of getting tested while you wait for results or you need to self-isolate for longer due to Health advice, Special Leave is available to support you. Please see StayInformed for information about these arrangements and other circumstances where you may need to access this leave.

    With new restrictions coming in to play it's understandable that there are lots of questions about cancelling or postponing planned leave. We all need to take time for ourselves and rest, outside of the busy demands of our work lives. That is especially true during challenging times like now. We encourage you to talk to your manager about your individual situation and visit the What leave, when? page on StayInformed.com.au for any other questions you have on leave.


  • COVID-19 HAS NOT ’GONE AWAY’ – REMAIN VIGILANT

    18 Dec 2020

    In the past 48 hours 28 cases of COVID-19 have been linked to the Avalon cluster in the Northern Beaches Local Government Area of Sydney. It’s a stark reminder that wherever we live in NSW, we must not become complacent about COVID-19. Here’s a reminder of what we need you to know and do to help protect yourself and those closest to you:

    Stay up to date with confirmed case locations: Confirmed cases of COVID-19 have visited a number of locations around Sydney. Everyone is encouraged to stay up to date with the confirmed case locations listed on NSW Health website and follow the health advice if you have been to a confirmed case location.
    If you are a Northern Beaches resident: Residents of the Northern Beaches have been asked to stay home as much as possible over the next three days to assist with contact tracing and reducing transmission. Anyone in the Northern Beaches LGA has also been asked today to wear a mask when indoors for at least the next 72 hours, except in your own home.
    Urgent call for testing: Due to increasing COVID-19 case numbers associated with the Avalon cluster and concerns over wider transmission, NSW Health is issuing an urgent call to all residents of NSW – not only those in the Northern Beaches – to monitor for COVID-19 symptoms and get tested. Anyone in the state with even the mildest symptoms such as headache, fatigue, cough, sore throat or runny nose, is asked to come forward immediately for testing, then isolate until a negative result is received. The source of these infections remains under investigation, though genome sequencing points to the strain being of US origin.
    Work from home, if you can: All our people who can work from home, not only those living in the Northern Beaches, should continue to do so
    If you can’t work from home: You should come to work as normal if you can’t work from home. Under our COVIDSafe Transport Plan we have a range of safety measures in place to help keep our people safe
    Do not visit the area: Do not visit the Northern Beaches area unless required for essential travel.
    Visit stayinformed.com.au: For the latest COVID-19 information and a list of resources and tools to support you, visit stayinformed.com.au.


    Transport

    Confirmed cases travelled on the following transport services. Other passengers are considered to be casual contacts, and should get tested and isolate until a negative result is received.

    NSW Health advises that our people who were working on the affected services and stations do not need to self-isolate but should monitor for symptoms and get tested and self-isolate if symptoms occur. Services:

    • Ferry from Palm Beach to Wagstaffe, 16 December, 6.15pm-6.35pm
    • Forest Coach Lines buses between Forestville and the CBD
      • Route 273, 15 December, Departing Jamieson Square, Forestville, 7.10am and arriving QVB, 8am
      • Route 271, 15 December, Departing QVB 5.25pm and arriving Austlink Business Park Belrose 6.28pm
      • Route 273, 16 December, Departing Jamieson Square, Forestville 7.10am and arriving QVB, CBD, 8am
      • Route 271, 16 December, Departing QVB 5.25pm and arriving Austlink Business Park Belrose, 6.28pm

    Our essential services continuing

    Just as we have done throughout the pandemic we continue to operate our services at full timetable and no services have been cancelled at this time. We continue to follow NSW Health advice and will update you if the advice changes, ensuring we continue to keep our people and our customers safe.

    Masks are being distributed at key Northern Beaches interchanges and we have activated a range of customer communications to ensure customers are informed about what to do.


    Border closures

    As a result of the Northern Beaches cluster border controls are changing rapidly. We understand that many of our people may be travelling to see family and friends at this time of the year and we will keep you informed of the most up-to-date information. Here is the latest information to hand.

    Western Australia

    From midnight tonight, Friday 18 December, the West Australian Government declared that all people arriving in the state from NSW will be required to self-isolate for 14 days and get tested on the eleventh day of their quarantine. Find more information here.

    Queensland

    The Queensland Government has revised its entry requirements for NSW residents. If you are travelling to Queensland you will need to complete a Queensland Border Declaration Pass if in the last 14 days, you have been in a hotspot or overseas and didn’t fly into Queensland when you arrived in Australia. Anyone who was in the Sydney Northern Beaches region from Friday 11 December 2020 and arrives in Queensland after midnight last night, Thursday 17 December 2020, must get tested and quarantine in their home or accommodation for 14 days from the date they left the Northern Beaches.

    Anyone who was in the Sydney Northern Beaches region from Friday 11 December 2020 and arrives in Queensland after 1am on Saturday 19 December 2020 must go into hotel quarantine at their own expense for 14 days from the date they enter Queensland, and get tested. Find more information (External link)here.

    Victoria

    Anyone entering Victoria from NSW from midnight on Friday 18 December, will need to complete a border permit. People who have been to the Northern Beaches local government area will not be permitted to enter Victoria. If you do enter Victoria after having been to the Sydney Northern Beaches area or other NSW exposure sites you will need to complete 14 days hotel quarantine.

    People from Greater Sydney are encouraged to get tested and self-isolate on arrival until they receive a negative result.

    People from regional NSW entering Victoria are being asked to monitor for symptoms.

    Tasmania

    Tasmania has closed its border to anyone who has been in the Northern Beaches area since Friday 11 December. Find more information here.

    Northern Territory

    Anyone entering the Northern Territory who has been in the Northern Beaches since 11 December will need to quarantine for 14 days. Find more information here.

    South Australia

    The South Australian Government has declared that anyone who has visited any of the confirmed case locations associated with the Avalon cluster during the dates and times specified by NSW Health must get tested and self-isolate for 14 days from when they were last at that site regardless of whether they receive a negative result. They must take a second test on Day 12 of self-isolation. Find more information here.


    Looking after you!

    With ongoing the challenges of 2020 many of us are looking forward to celebrating our achievements with our colleagues and relaxing with family and friends. But for some it may be a lonely and stressful time, especially now for those who may be isolated from family and friends due to COVID-19, overwhelmed with financial stress, the demands of juggling work and family at home, or who are experiencing domestic violence and abuse. It's important we look after ourselves and each other. Please, look out for your colleagues and take the opportunity to ask R U OK? You can call EAP on 1300 360 364 for support now and over the holiday period. More information on the resources available can also be found on StayInformed.


  • Northern beaches health alert

    18 Dec 2020

    NSW Health has issued a health alert confirming an emerging COVID-19 cluster in the northern beaches area.

    The Northern Beaches Local Government Area includes the suburbs and localities below:

    Allambie Heights Bilgola Plateau Cottage Point Elvina Bay

    Ku-ring-gai Chase Narraweena Pittwater
    Avalon Beach Brookvale Cromer Fairlight Lovett Bay Newport Queenscliff
    Balgowlah Church Point Curl Curl Forestville Manly North Balgowlah Scotland Island
    Balgowlah Heights Clareville Currawong Beach Frenchs Forest Manly Vale North Curl Curl Seaforth
    Bayview Clontarf Davidson Freshwater McCarrs Creek North Manly Terrey Hills
    Beacon Hill Coasters Retreat Dee Why Great Mackerel Beach Mona Vale North Narrabeen Warriewood
    Belrose Collaroy Duffys Forest Ingleside Morning Bay Oxford Falls Whale Beach
    Bilgola Beach

    Collaroy Plateau Elanora Heights Killarney Heights Narrabeen Palm Beach Wheeler Heights


    A large number of venues have been identified as confirmed case locations associated with this cluster since 11 December. It is likely that new venues will be identified over coming days as testing continues and new cases are investigated. A confirmed case travelled on train services between Roseville, Redfern and Milsons Point on 14 December and all passengers on those services have been identified as casual contacts.

    Just as we have done throughout the pandemic we are continuing to operate our services at this time and there are no cancellations. We continue to follow NSW Health advice and will update you if the advice changes, ensuring we continue to keep our people and our customers safe. Masks are being distributed at key Northern Beaches interchanges and we are activating a range of customer communications to ensure customers are informed on what to do.

    What we need you to do

    In line with the NSW Health advice to all people residing in the Northern Beaches Local Government Area and to assist with contact tracing and contain any potential spread of COVID-19, we ask our people please take the following actions:

    • Stay up to date with confirmed case locations: If you live in or have visited the Northern Beaches area we ask that you please stay up to date with the confirmed case locations listed on NSW Health website and follow the health advice if you have been to a confirmed case location.
    • Frontline workers who can’t work from home: If you can’t work from home, you should come to work as normal. Under our COVIDSafe Transport Plan we have a range of safety measures in place to help keep our people safe. We are following NSW Health guidance and a Public Health Order has not been issued. However, if the situation is updated we will advise you as the safety of our people and our customers is our first priority.
    • Work from home, if you can: All our people, not only those living in the Northern Beaches area who can work from home should continue to do so.
    • Do not visit the area: Do not visit the Northern Beaches area unless required for essential travel.
    • Get tested: Testing is critical to helping contain the virus. There are more than 300 COVID-19 testing locations across NSW, many of which are open seven days a week. If you feel unwell, please get tested. To find your nearest clinic visit the NSW Health website or contact your local General Practitioner.
  • Playing safe this holiday and festive season

    17 Dec 2020
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    We know this summer is going to be different. To keep doing the things we enjoy in NSW, we need to continue to be COVID aware and safe as we begin to plan gatherings and celebrate the festive season.

    With positive media reports of vaccines and treatments for COVID-19, we may be tempted to become complacent, particularly at gatherings and with friends and family, but it’s important to stay vigilant and COVID Safe.

    When planning the festive season and holiday gatherings or attending events this summer, remember to stay COVID Safe. Choose gatherings at parks, beaches and open spaces as places to relax, exercise and enjoy the outdoors. Now is a good time to explore our less-travelled areas as we share and enjoy our beautiful outdoors and venues safely.

    If the weather means you hold an indoor event, take extra COVID Safe precautions; wash your hands regularly, maintain your distance, choose large, well-ventilated spaces and try and keep doors and windows open. It might be hard to say ‘no' to a hug, especially at this time of year, but it’s how we can keep our loved ones safe.

    If you’re heading to a venue or restaurant, check for availability and make a booking. At ticketed events, follow the COVID Safe event rules and instructions from event staff. If you don’t have a ticket, stay home. Check in when you arrive and ensure everyone you are with checks in too.

    If you’re unwell, or anyone in your household is unwell, don’t entertain or head out. Instead, get tested and stay home until a negative COVID-19 test result is received, and until you’re feeling well again, to keep your family, friends and colleagues safe. There is no limit to the number of tests you can have and most people in NSW receive their test results within 24 hours.

    For the latest information and guidance about gatherings, check nsw.gov.au

    COVID-19 is still here. To stay ahead of the virus, we all need to play our part and continue to respond quickly and safely this holiday season. Let’s get through this together and keep our friends, family and community safe.


  • Staying COVID Safe this summer

    11 Dec 2020
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    With summer holidays nearly upon us, it’s time to get the NSW economy back on track; and understand how we can all help.

    We’re working across Government to help deliver a program that will support the revitalisation of Sydney’s CBD with a suite of events and initiatives rolling out to encourage people to head back into the city safely.

    Travel this summer in a COVID Safe way

    It’s still everyone’s responsibility to continue doing their bit to help prevent the spread of COVID-19.

    We’re continuing to provide our enhanced cleaning program across our public transport network and that’s not stopping any time soon. Since March 2020, our 1600 extra cleaners have delivered a massive 1.6million additional cleaning hours to help keep you and our customers safe.

    If you’re heading into the CBD or getting out and about on public transport this summer, remember that planning a COVID Safe trip is as easy as 1 2 3:

    1. Check service capacity on Passenger Information Display screens at stations or download the Opal Travel App and use the new Trip Planner on transportnsw.info
    2. Wear a face mask on public transport
    3. Sit or stand on a green dot
  • Visiting a workplace? New check-in procedure from Monday

    09 Dec 2020

    While the message for everyone remains the same to continue to work from home, from next Monday 14 December new check in procedures will be introduced to help make our work places even safer. Before entering a workplace you’ll need to check-in by scanning a QR code using the Service NSW app and confirming your details are correct. By doing this we will be able to quickly and easily identify who and when people were on a workplace and enable contact tracing if we need to.

    Before you visit a workplace if you need to come in to work, follow these easy steps:

    To make checking in to a site as easy as possible, there is one thing you should do in advance:

    On the day

    If you have the Service NSW app on your phone and you are logged in:

    1. Open the Service NSW app on your mobile device
    2. Select 'COVID Safe Check-in' on the landing page
    3. Scan the QR code at the site you would like to enter
    4. Confirm your details and hit 'Continue'
    5. Add any dependants where necessary
    6. Click 'Check in'


    If you have the Service NSW app and you are not logged in:

    1. Open the Service NSW app on your mobile device
    2. Select 'COVID Safe Check-in' on the landing page
    3. Scan the QR code at the site you would like to enter
    4. Enter your details into the relevant fields
    5. Check the 'Remember contact details' box if you would like the app to remember your info for next time
    6. Click 'Continue'
    7. Enter the 6 digit verification code in the text from Service NSW
    8. Click 'Check in'


    If you do not have the Service NSW app on your mobile device:

    1. Open the camera on your mobile device
    2. Scan the QR code at the site you would like to enter
    3. Scroll down and select the 'Webform' button (option 2)
    4. Enter your name and mobile number into the relevant fields on the form

    A reminder not to come into work if you:

    Everyone’s privacy is respected and check in information will only be used for the purpose of COVID-19 contact tracing – you can read more about how this info is used in the COVID Safe Check-in – Privacy Collection Statement.

    For further information visit MyTransport, call the TSS Service Centre on 133 877 or email the TSS Workplace Services team.

  • Major roll back of restrictions now in place

    09 Dec 2020

    Just in time for the silly season and the warmer weather a major roll back of restrictions came in to play on Monday. The changes come as NSW continues to record low community transmission and mean most venues will now be able to double their capacity, which will have an immediate and substantial impact on the economy providing a real boost for jobs, particularly in the service industry which has been hit hard over the past nine months. The easing is a result of all the great work done by everyone in NSW. Let’s keep it up so we can continue our new found freedoms – singing, dancing stadium, bigger gatherings and more.

    From Monday, 7 December, these restrictions were eased allowing:

    Venues including hospitality venues, retail and places of worship:

    • 1 person per 2sqm (with 25 people permitted before the rule applies), except for:
    • Gyms and nightclubs (1 person per 4sqm, with a maximum of 50 people allowed in gym classes or on the dancefloor at nightclubs)

    Stadiums and theatres:

    • Outdoors: 100 per cent seated capacity, and 1 person per 2sqm rule for unstructured seating areas.
    • Indoors: 75 per cent seated capacity.

    Gatherings in outdoor public spaces:

    • Up to 100 people for outdoor gatherings (up from 50).
    • Up to 5,000 people for outdoor events that are fenced, ticketed and seated (subject to the 2sqm rule).
    • Up to 3,000 people for other organised outdoor events i.e. community sport and outdoor protests (subject to the 2sqm rule).

    Dance Floors:

    • Up to 50 people indoors.

    Singing

    • Up to 50 performers indoors, no maximum cap outdoors.
    • Advice is for congregation/audience to continue wearing masks if singing.