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This site is for our people across Transport to get information and support as the Coronavirus situation develops.
Face masks
Border controls
Testing and self-isolation
And more
People leaders livestream
Looking after our people
Leading teams
And more
Videos
COVIDSafe Transport Plan
And more
Working from home
Leave arrangements
Staying connected
And more
Those at risk
When to self-isolate
Managing/reporting cases
And more
Looking after you
Supporting each other
Mental Health First Aiders
And more
This site is for our people across Transport to get information and support as the Coronavirus situation develops.
Face masks
Border controls
Testing and self-isolation
And more
People leaders livestream
Looking after our people
Leading teams
And more
Videos
COVIDSafe Transport Plan
And more
Working from home
Leave arrangements
Staying connected
And more
Those at risk
When to self-isolate
Managing/reporting cases
And more
Looking after you
Supporting each other
Mental Health First Aiders
And more
Here’s a simple rundown of the top takeaways for our transport people from the Order.
For more information view the Public Health Order or read our FAQs.
NSW Premier Gladys Berejiklian has announced today that wearing face a mask will be compulsory for certain public indoor settings in Greater Sydney from tomorrow, effective 12.01am 3 January. This applies to certain indoor settings within Greater Sydney, Blue Mountains, Wollongong and Central Coast.
Face masks are being made mandatory to help assist to prevent the spread of COVID-19 within our communities and help keep NSW functioning as normally as possible to support businesses and maintain economic activity.
NSW Police will enforce mask wearing at these locations and $200 fines will apply for those who aren’t wearing masks. It is not our role to enforce and no customers should be refused service for not wearing a mask.
Public indoor settings where mask wearing is compulsory are:
If you are working in or travelling into Greater Sydney on public transport from outside Greater Sydney you need to ensure that you are wearing a mask once inside the Greater Sydney area. However it is strongly recommended that all people wear masks whenever they are travelling on our public transport network across NSW.
What does this mean for me if I’m a frontline worker?
What does this mean for me if I’m an office based worker or work from home?
For more information
Please visit the NSW Health website for more information on mandatory mask wearing and the latest COVID-19 updates.
This morning the Premier advised that the current restrictions for the Greater Sydney region (including the Blue Mountains), the Central Coast and Wollongong and the Northern Beaches Local Government Areas (LGA) will remain in place with some ‘modest’ changes for Christmas and no change for regional areas. The modest changes or ‘tweaks’ as they were referred to centred around limiting gathering and movement over the next three days 24, 25, 26 December and dividing the Northern Beaches area into two zones – a Northern Beaches Peninsula Zone and a Southern Zone.
There is no change to what’s already in place coming out of today’s announcement for Transport. We will continue to run our services to support the community to travel safely where needed. It’s important we all follow the advice to help protect ourselves and ensure we help to stop the spread of the virus so that we can enjoy the freedoms that come with low community transmission.
You can read more about what the modest changes for the Christmas period are on the NSW Government website. These will be reassessed on Boxing Day so check back for how the changes may impact you after that time.
Christmas checklist - what we all need to do
Visit stayinformed.com.au: For all the latest information on health advice, reporting and managing cases, leave and resources to help you.
Support for you
Need to self-isolate?
If you are required to self-isolate as a result of getting tested while you wait for results or you need to self-isolate for longer due to NSW Health advice, Special Leave is available to support you. Please see StayInformed for information about these arrangements and other circumstances where you may need to access this leave.
At risk?
If you’re considered ‘at greater risk’ of contracting COVID-19 Special Leave is available to support you if you can’t work at home or do other duties. As a reminder people at higher risk of serious illness fall into the following categories:
Please see StayInformed for information about Special Leave and please if you have concerns talk to your manager. Your health and safety is our priority.
Annual leave
With new restrictions coming in to play it's understandable that there are lots of questions about cancelling or postponing planned leave. We all need to take time for ourselves and rest, outside of the busy demands of our work lives. That is especially true during challenging times like now. We encourage you to talk to your manager about your individual situation and visit the What leave, when? page on StayInformed.com.au for any other questions you have on leave.
Need more support?
This year has been a very challenging one for many people and we know Christmas especially can be a lonely and stressful time for a number of reasons including for those who may be in isolated from family and friends due to COVID-19. If you need more support, know it’s available. You can call our Employee Assistance line on 1300 360 364 at any time. More information on the resources available can also be found on StayInformed.
In an effort to reduce the risk of further community transmission and to help protect the people of NSW, new restrictions were introduced last night for the Northern Beaches Local Government Area and further restrictions will be introduced for Greater Sydney from midnight tonight. Please familiarise yourself with what you need to know and do to help protect yourself and those closest to you.
NORTHERN BEACHES PUBLIC HEALTH ORDER
This morning 30 new cases linked to the Avalon cluster have been identified bringing the total number to 68. To assist with containing the spread of the virus a public health order came into effect at 5:02pm last night ordering the stay-at-home advice issued on Thursday for residents of the Northern Beaches Local Government Area and not allowing people to enter the area without a lawful reason. The Order ends at midnight on Wednesday 23 December 2020 with a further update planned for Wednesday on guidance for Christmas and beyond. Right now the focus is on us, as a state to keep working as hard as we can to help stop the spread, as quickly as possible.
What the new Northern Beaches Public Health Order means for you?
NEW COVID-19 RESTRICTIONS FOR GREATER SYDNEY FROM TONIGHT
In line with health advice new restrictions will be introduced for Greater Sydney from midnight tonight to reduce the risk of further community transmission. Greater Sydney covers the Greater Sydney metropolitan, Central Coast, Illawarra-Shoalhaven, and Nepean Blue Mountains areas which you can view on the map here.
The following restrictions will be introduced tonight:
People in the Greater Sydney metropolitian area and the Central Coast, Illawarra-Shoalhaven, and Nepean Blue Mountains, are also asked not to visit aged care facilities before midnight on Wednesday 23 December, unless it is critical.
PUBLIC TRANSPORT - ALERTS
As new cases come to light and contact tracing progresses, more of our public transport services are being identified as case locations. Our people who have worked on the identified services will be contacted. At this stage NSW Health advises that those who were working on the affected services and stations do not need to self-isolate but should monitor for symptoms and get tested and self-isolate if symptoms occur.
We ask that all our people who travel on our services as passengers please ensure they stay up to date with the health advice listed on the NSW Health website.
NEW COVID-19 RESTRICTIONS FOR GREATER SYDNEY FROM TONIGHT
With the current unfolding situation, border controls across all states are being updated on an ongoing basis including requirements for NSW residents to quarantine, have permits and declaration passes or exemptions. If you have plans to travel to another state make sure you visit that state’s website for the latest information. If you need to cross the border for work, please talk to your manager about exemptions. Links for more information:
LEAVE ARRANGEMENTS
If you are required to self-isolate as a result of getting tested while you wait for results or you need to self-isolate for longer due to Health advice, Special Leave is available to support you. Please see StayInformed for information about these arrangements and other circumstances where you may need to access this leave.
With new restrictions coming in to play it's understandable that there are lots of questions about cancelling or postponing planned leave. We all need to take time for ourselves and rest, outside of the busy demands of our work lives. That is especially true during challenging times like now. We encourage you to talk to your manager about your individual situation and visit the What leave, when? page on StayInformed.com.au for any other questions you have on leave.
In the past 48 hours 28 cases of COVID-19 have been linked to the Avalon cluster in the Northern Beaches Local Government Area of Sydney. It’s a stark reminder that wherever we live in NSW, we must not become complacent about COVID-19. Here’s a reminder of what we need you to know and do to help protect yourself and those closest to you:
Confirmed cases travelled on the following transport services. Other passengers are considered to be casual contacts, and should get tested and isolate until a negative result is received.
NSW Health advises that our people who were working on the affected services and stations do not need to self-isolate but should monitor for symptoms and get tested and self-isolate if symptoms occur. Services:
Our essential services continuing
Just as we have done throughout the pandemic we continue to operate our services at full timetable and no services have been cancelled at this time. We continue to follow NSW Health advice and will update you if the advice changes, ensuring we continue to keep our people and our customers safe.
Masks are being distributed at key Northern Beaches interchanges and we have activated a range of customer communications to ensure customers are informed about what to do.
Border closures
As a result of the Northern Beaches cluster border controls are changing rapidly. We understand that many of our people may be travelling to see family and friends at this time of the year and we will keep you informed of the most up-to-date information. Here is the latest information to hand.
Western Australia
From midnight tonight, Friday 18 December, the West Australian Government declared that all people arriving in the state from NSW will be required to self-isolate for 14 days and get tested on the eleventh day of their quarantine. Find more information here.
Queensland
The Queensland Government has revised its entry requirements for NSW residents. If you are travelling to Queensland you will need to complete a Queensland Border Declaration Pass if in the last 14 days, you have been in a hotspot or overseas and didn’t fly into Queensland when you arrived in Australia. Anyone who was in the Sydney Northern Beaches region from Friday 11 December 2020 and arrives in Queensland after midnight last night, Thursday 17 December 2020, must get tested and quarantine in their home or accommodation for 14 days from the date they left the Northern Beaches.
Anyone who was in the Sydney Northern Beaches region from Friday 11 December 2020 and arrives in Queensland after 1am on Saturday 19 December 2020 must go into hotel quarantine at their own expense for 14 days from the date they enter Queensland, and get tested. Find more information (External link)here.
Victoria
Anyone entering Victoria from NSW from midnight on Friday 18 December, will need to complete a border permit. People who have been to the Northern Beaches local government area will not be permitted to enter Victoria. If you do enter Victoria after having been to the Sydney Northern Beaches area or other NSW exposure sites you will need to complete 14 days hotel quarantine.
People from Greater Sydney are encouraged to get tested and self-isolate on arrival until they receive a negative result.
People from regional NSW entering Victoria are being asked to monitor for symptoms.
Tasmania
Tasmania has closed its border to anyone who has been in the Northern Beaches area since Friday 11 December. Find more information here.
Northern Territory
Anyone entering the Northern Territory who has been in the Northern Beaches since 11 December will need to quarantine for 14 days. Find more information here.
South Australia
The South Australian Government has declared that anyone who has visited any of the confirmed case locations associated with the Avalon cluster during the dates and times specified by NSW Health must get tested and self-isolate for 14 days from when they were last at that site regardless of whether they receive a negative result. They must take a second test on Day 12 of self-isolation. Find more information here.
Looking after you!
With ongoing the challenges of 2020 many of us are looking forward to celebrating our achievements with our colleagues and relaxing with family and friends. But for some it may be a lonely and stressful time, especially now for those who may be isolated from family and friends due to COVID-19, overwhelmed with financial stress, the demands of juggling work and family at home, or who are experiencing domestic violence and abuse. It's important we look after ourselves and each other. Please, look out for your colleagues and take the opportunity to ask R U OK? You can call EAP on 1300 360 364 for support now and over the holiday period. More information on the resources available can also be found on StayInformed.
NSW Health has issued a health alert confirming an emerging COVID-19 cluster in the northern beaches area.
The Northern Beaches Local Government Area includes the suburbs and localities below:
Allambie Heights | Bilgola Plateau | Cottage Point |
Elvina Bay |
Ku-ring-gai Chase | Narraweena | Pittwater |
Avalon Beach | Brookvale | Cromer | Fairlight | Lovett Bay | Newport | Queenscliff |
Balgowlah | Church Point | Curl Curl | Forestville | Manly | North Balgowlah | Scotland Island |
Balgowlah Heights | Clareville | Currawong Beach | Frenchs Forest | Manly Vale | North Curl Curl | Seaforth |
Bayview | Clontarf | Davidson | Freshwater | McCarrs Creek | North Manly | Terrey Hills |
Beacon Hill | Coasters Retreat | Dee Why | Great Mackerel Beach | Mona Vale | North Narrabeen | Warriewood |
Belrose | Collaroy | Duffys Forest | Ingleside | Morning Bay | Oxford Falls | Whale Beach |
Bilgola Beach |
Collaroy Plateau | Elanora Heights | Killarney Heights | Narrabeen | Palm Beach | Wheeler Heights |
A large number of venues have been identified as confirmed case locations associated with this cluster since 11 December. It is likely that new venues will be identified over coming days as testing continues and new cases are investigated. A confirmed case travelled on train services between Roseville, Redfern and Milsons Point on 14 December and all passengers on those services have been identified as casual contacts.
Just as we have done throughout the pandemic we are continuing to operate our services at this time and there are no cancellations. We continue to follow NSW Health advice and will update you if the advice changes, ensuring we continue to keep our people and our customers safe. Masks are being distributed at key Northern Beaches interchanges and we are activating a range of customer communications to ensure customers are informed on what to do.
In line with the NSW Health advice to all people residing in the Northern Beaches Local Government Area and to assist with contact tracing and contain any potential spread of COVID-19, we ask our people please take the following actions:
We know this summer is going to be different. To keep doing the things we enjoy in NSW, we need to continue to be COVID aware and safe as we begin to plan gatherings and celebrate the festive season.
With positive media reports of vaccines and treatments for COVID-19, we may be tempted to become complacent, particularly at gatherings and with friends and family, but it’s important to stay vigilant and COVID Safe.
When planning the festive season and holiday gatherings or attending events this summer, remember to stay COVID Safe. Choose gatherings at parks, beaches and open spaces as places to relax, exercise and enjoy the outdoors. Now is a good time to explore our less-travelled areas as we share and enjoy our beautiful outdoors and venues safely.
If the weather means you hold an indoor event, take extra COVID Safe precautions; wash your hands regularly, maintain your distance, choose large, well-ventilated spaces and try and keep doors and windows open. It might be hard to say ‘no' to a hug, especially at this time of year, but it’s how we can keep our loved ones safe.
If you’re heading to a venue or restaurant, check for availability and make a booking. At ticketed events, follow the COVID Safe event rules and instructions from event staff. If you don’t have a ticket, stay home. Check in when you arrive and ensure everyone you are with checks in too.
If you’re unwell, or anyone in your household is unwell, don’t entertain or head out. Instead, get tested and stay home until a negative COVID-19 test result is received, and until you’re feeling well again, to keep your family, friends and colleagues safe. There is no limit to the number of tests you can have and most people in NSW receive their test results within 24 hours.
For the latest information and guidance about gatherings, check nsw.gov.au
COVID-19 is still here. To stay ahead of the virus, we all need to play our part and continue to respond quickly and safely this holiday season. Let’s get through this together and keep our friends, family and community safe.
With summer holidays nearly upon us, it’s time to get the NSW economy back on track; and understand how we can all help.
We’re working across Government to help deliver a program that will support the revitalisation of Sydney’s CBD with a suite of events and initiatives rolling out to encourage people to head back into the city safely.
Travel this summer in a COVID Safe way
It’s still everyone’s responsibility to continue doing their bit to help prevent the spread of COVID-19.
We’re continuing to provide our enhanced cleaning program across our public transport network and that’s not stopping any time soon. Since March 2020, our 1600 extra cleaners have delivered a massive 1.6million additional cleaning hours to help keep you and our customers safe.
If you’re heading into the CBD or getting out and about on public transport this summer, remember that planning a COVID Safe trip is as easy as 1 2 3:
While the message for everyone remains the same to continue to work from home, from next Monday 14 December new check in procedures will be introduced to help make our work places even safer. Before entering a workplace you’ll need to check-in by scanning a QR code using the Service NSW app and confirming your details are correct. By doing this we will be able to quickly and easily identify who and when people were on a workplace and enable contact tracing if we need to.
Before you visit a workplace if you need to come in to work, follow these easy steps:
To make checking in to a site as easy as possible, there is one thing you should do in advance:
On the day
If you have the Service NSW app on your phone and you are logged in:
If you have the Service NSW app and you are not logged in:
If you do not have the Service NSW app on your mobile device:
A reminder not to come into work if you:
Everyone’s privacy is respected and check in information will only be used for the purpose of COVID-19 contact tracing – you can read more about how this info is used in the COVID Safe Check-in – Privacy Collection Statement.
For further information visit MyTransport, call the TSS Service Centre on 133 877 or email the TSS Workplace Services team.
Just in time for the silly season and the warmer weather a major roll back of restrictions came in to play on Monday. The changes come as NSW continues to record low community transmission and mean most venues will now be able to double their capacity, which will have an immediate and substantial impact on the economy providing a real boost for jobs, particularly in the service industry which has been hit hard over the past nine months. The easing is a result of all the great work done by everyone in NSW. Let’s keep it up so we can continue our new found freedoms – singing, dancing stadium, bigger gatherings and more.
From Monday, 7 December, these restrictions were eased allowing:
Venues including hospitality venues, retail and places of worship:
Stadiums and theatres:
Gatherings in outdoor public spaces:
Dance Floors:
Singing
For urgent reports of confirmed cases of COVID-19 affecting employees or contractors, call 1800 091 966 (24 hours) immediately. Please note, this is not an information line nor does it preclude normal reporting requirements.
Report suspected cases via the COVID-19 reporting form.
To report a coughing or spitting incident affecting any Transport employee or contractor, please complete the COVID-19 reporting form.
COVID-19 Taskforce issues
Taskforce Advisory Group (TAG)
Paul Ducker (0476 834 016) and Brendan Beckett (0428 671 310)
Communications
Blake Clifton (0418 778 631) and Joanna McCarthy (0412 162 152)
Enhanced Cleaning and Safety
Nick Mountford (0418 490 140)
Stimulus Reporting
Tamara Leizer (0428 544 313)
Find the answers to your questions about Coronavirus below:
For other questions, call the general enquiries hotline on 133 877 (8am-5pm, Mon-Fri) or fill in the form.