Leaders Toolkit

Our leader toolkit is a dedicated page to support you with what you need to know, keep you informed on what matters most, and equip you with tools and resources to lead and communicate with your team during the Coronavirus pandemic.


On this page you’ll find...

Click on the below links to navigate this page:


Top things for you to do as leaders

Lead by example - wear a face mask

NSW Health strongly recommends that our people and our customers wear face masks in places where physical distancing is difficult. As leaders, we’re asking you to lead by example and wear masks in situations where it is recommended, such as when you're travelling or working on our network.

Wearing a mask is still a personal choice but it sets such a great example and encourages other people who are travelling on our networks to do the same.


Support your team’s safety, health and wellbeing

Coronavirus has been going on for many months now and our people may be feeling a bit fatigued by what is going on, the uncertainty and how it’s changed their normal. You or your team members could be finding that their mental health is suffering as the situation continues.

Watch this video to hear the team at our EAP talk through how MyCoach for people leaders can help you navigate any issue or challenge, as well as the different ways we can access support.

  • If you’re a leader of a frontline team, talk to your people, listen to their concerns and try to reassure them of their safety – our COVIDSafe Transport Plan and all the measures we have in place are to make sure that we’re doing everything we can to help keep our people and customers safe. Familiarise yourself with our updated Plan to reassure your people on all the ways we are working together to protect them.
  • If home isn’t a safe place – one tragic consequence of lockdown during Coronavirus has been an increase in incidences of domestic family violence and abuse in Australia. We need to support our people in getting help if they are impacted by domestic family violence or abuse. Here are the avenues of support available if someone in your team is in this situation.
  • If someone in your team needs support – our Staywell hub has 24/7 available support for all of our people – please make sure your people are aware of the help and resources available to them, such as our EAP, MyCoach and our Mental Health First Aiders.

Don’t forget to look after you

In order to look after others we need to make sure we’re looking after ourselves and be conscious of how we’re showing up for people. This means checking in on our own mental health and wellbeing.

We have a range of resources and tools available for you as leaders to get support when you need it and to help you support your teams and each other, like this guide for creating a mentally healthy workplace and this video on how leaders can use our Employee Assistance Program.

Support working in a COVIDSafe way

Stay at home to work if you can

Staying home when we can, including working from home, is critical in keeping people safe and helping to limit the spread of the virus.

Right now, if you and your team can carry out your work at home, the message remains the same; please continue working from home.

Please also remember to stay home if you’re feeling unwell. Here are 32 working from home tips you and your team can do right now.

Making our workplaces COVIDSafe

Making our workplaces COVIDSafe is not about everyone returning to the workplace, it’s about making sure our workplaces are safe for our people who need to use them.

As leaders, you play an important role in helping our people understand why safety measures, such as continuing to working from home, are in place to protect them, as well as ensuring your people are adhering to the new measures if they need to use one of our workplaces.

Check out this leaders pack that includes an overview of the what's being rolled out across our Workplaces, as well as key messages to help guide you when updating your teams on using our workplaces.

Guidance on being flexible and changing work hours

We’ve developed principles to help guide you and your teams on changing ordinary working hours. We encourage flexible working across the Transport cluster so our people can better balance work and home life, and Coronavirus has had an impact on how and when some of our people work. Our aim is for our leaders to accommodate and be as flexible as possible with requests to change work hours.

Support general Coronavirus hygiene guidance

Please download the Transport Coronavirus General Hygiene Procedure, for advice on personal protective equipment (PPE) and other measure to help contain the spread within the workplace.

You can request hygiene supplies for your team, including sanitiser, wipes and gloves by using the Critical Supplies Request form. Any request requires approval from your two-up manager and will be assessed by Transport Support Services to prioritise orders.


Manager guidance during COVID

Managing and reporting exposure to a suspected case or confirmed cases

As leaders, you are responsible for supporting your people through these processes and making sure they’re reported.

  • If you or your team member have been exposed to a suspected case – report it by completing the COVID-19 reporting form. You can find out more information under managing and reporting cases on stayinformed.com.au or call 133 877 for general enquiries
  • If you or your team member test positive for Coronavirus – you should take sick leave supported by appropriate evidence and immediately report any positive test results via the Transport reporting line 1800 091 966 (operating 24 hours a day).

Supporting confirmed cases return to work

We’ve developed a Return to Work Wellbeing Plan to help step you through the process if you have a confirmed Coronavirus case in your team – from the confirmation of a team member testing positive to getting them back to work.

It’s crucial that we support anyone who has tested positive and the Plan has everything you need to help you do this.

Supporting our people with incidents of coughing and spitting

The $5,000 fine for incidents of spitting and coughing on essentials workers is there to protect our frontline people and you’re responsible for reporting these incidents through your normal incident reporting process, as well as reporting them to the COVID-19 Taskforce team using this reporting form.

If you’re a frontline manager, please remind your people to speak up if they experience this and that they are supported.

We have produced this short guide to support those affected and managers.

People on long-term special leave in your team

Rates of community transmission of COVID-19 in NSW remain very low with the probability of contracting the illness diminished. This makes it timely to support people on long-term COVID-19 related leave to return to work with a continued focus on safely.

Individual employees and leaders are now encouraged to actively engage in conversation about how they can work together to start a practical transition back to work. While the focus should be on developing a plan to return to work, employees should not be required to return to work if a suitable plan cannot be developed.

For further information about who may be at increased risk and how to support them, please read Our people at increased risk.

Managing leave during COVID

We understand there are lots of questions about leave arrangements and what leave we should be using for different situations. Please visit the What Leave, When? page for advice relating to COVID-related leave scenarios including self-isolation, ‘at risk’ people and testing.

If you have an urgent requirement, please discuss with your manager or your People and Culture representative.

Supporting your team when working from home

We’ve developed Personalised Planners for people leaders and employees to keep up productive routines when working from home:

  • Planner for people leaders – your role requires you to foster positive team dynamics and support team productivity. The Personalised Planner for leaders helps you create a daily or fortnightly planner with your team and identify activities to support their mental health and social connections, while using our ‘Five Ways of Leading’.
  • Planner for employees – the Personalised Planner for employees helps everyone create a positive work routine for themselves, to keep on track of short-term goals, and improve work, health and wellbeing activities when working from home.

Latest Pulse Check survey results and actions for leaders

Here are the cluster-wide results from our June Pulse Check survey. There are some key results and insights to highlight for leaders:

  • Satisfaction with our leadership and support is down from 77% to 70% from May to June – this is a reminder for us to check-in on how we are living the five ways of leading with our people, especially ‘Caring’ at the moment, and how we can’t lose sight of how important it is to provide care and support for our people during this time. And remember we set the example for our teams.
  • One in three of our people do not have a satisfactory sense of wellbeing – this is particularly important to focus on. We need to continue looking out for our people, encouraging them to look out for each other and checking in regularly. When Coronavirus began we did great a great job of providing this care but we need to make sure we’re continuing to do this as the situation evolves – for example, have your check-in huddles continued or dropped off?

Using our five ways of leading

Our Five Ways of Leading model is designed to help support you in leading your team and all of our people in understanding the ways they can contribute – as leadership is for everyone.

Head to the Five Ways of Leading website for more information or check out the below podcasts and resources to support you in using our five ways of leading.

Five ways of leading podcasts

Our podcast series helps our people leaders learn from each other and leverage the Five Ways of Leading behaviours to support our teams. They make a great listen for your next walk or afternoon cuppa.

  • Listen to episode one: featuring Transport leaders Rachel O’Reilly, Manager Planning and Performance ROM, Brad Crispin, Senior Manager Regional Customer Services ROM, and Daimen Standring, Shift Manager Train Crew Sydney, North and Central Region. They’ve come together to discuss how they’ve stayed connected and productive during this time through courageous and encouraging behaviours.
  • Listen to episode two: focusing on resilience – it’s been a challenging time for all of us and so this is a must-listen for all leaders. Hosted by Howard Collins, Chief Operations Officer for Greater Sydney, it covers looking after yourself and the team at this time.
  • Listen to episode three: focusing on being caring and compassionate. Host Elizabeth Mildwater, Deputy Secretary of Greater Sydney, discusses the effects of chronic stress on our minds and bodies with Transport’s Dr Armand Casolin, psychologist Eric Fleming and a panel of Transport leaders.

Food for thought resources and articles

Here are some articles and resources as some food for thought and guidance on our five behaviours, and how they apply to leadership.

  1. Courageous – is about accepting challenges, taking ownership and not shying away from the tough questions, and challenging current ways of working.
  2. Creative – is about encouraging our people to think differently and consider new ways of working requires creative thinking and courageous leadership.

Leader Livestreams

Our leader toolkit is a dedicated page to support you with what you need to know, keep you informed on what matters most, and equip you with tools and resources to lead and communicate with your team during the Coronavirus pandemic.


On this page you’ll find...

Click on the below links to navigate this page:


Top things for you to do as leaders

Lead by example - wear a face mask

NSW Health strongly recommends that our people and our customers wear face masks in places where physical distancing is difficult. As leaders, we’re asking you to lead by example and wear masks in situations where it is recommended, such as when you're travelling or working on our network.

Wearing a mask is still a personal choice but it sets such a great example and encourages other people who are travelling on our networks to do the same.


Support your team’s safety, health and wellbeing

Coronavirus has been going on for many months now and our people may be feeling a bit fatigued by what is going on, the uncertainty and how it’s changed their normal. You or your team members could be finding that their mental health is suffering as the situation continues.

Watch this video to hear the team at our EAP talk through how MyCoach for people leaders can help you navigate any issue or challenge, as well as the different ways we can access support.

  • If you’re a leader of a frontline team, talk to your people, listen to their concerns and try to reassure them of their safety – our COVIDSafe Transport Plan and all the measures we have in place are to make sure that we’re doing everything we can to help keep our people and customers safe. Familiarise yourself with our updated Plan to reassure your people on all the ways we are working together to protect them.
  • If home isn’t a safe place – one tragic consequence of lockdown during Coronavirus has been an increase in incidences of domestic family violence and abuse in Australia. We need to support our people in getting help if they are impacted by domestic family violence or abuse. Here are the avenues of support available if someone in your team is in this situation.
  • If someone in your team needs support – our Staywell hub has 24/7 available support for all of our people – please make sure your people are aware of the help and resources available to them, such as our EAP, MyCoach and our Mental Health First Aiders.

Don’t forget to look after you

In order to look after others we need to make sure we’re looking after ourselves and be conscious of how we’re showing up for people. This means checking in on our own mental health and wellbeing.

We have a range of resources and tools available for you as leaders to get support when you need it and to help you support your teams and each other, like this guide for creating a mentally healthy workplace and this video on how leaders can use our Employee Assistance Program.

Support working in a COVIDSafe way

Stay at home to work if you can

Staying home when we can, including working from home, is critical in keeping people safe and helping to limit the spread of the virus.

Right now, if you and your team can carry out your work at home, the message remains the same; please continue working from home.

Please also remember to stay home if you’re feeling unwell. Here are 32 working from home tips you and your team can do right now.

Making our workplaces COVIDSafe

Making our workplaces COVIDSafe is not about everyone returning to the workplace, it’s about making sure our workplaces are safe for our people who need to use them.

As leaders, you play an important role in helping our people understand why safety measures, such as continuing to working from home, are in place to protect them, as well as ensuring your people are adhering to the new measures if they need to use one of our workplaces.

Check out this leaders pack that includes an overview of the what's being rolled out across our Workplaces, as well as key messages to help guide you when updating your teams on using our workplaces.

Guidance on being flexible and changing work hours

We’ve developed principles to help guide you and your teams on changing ordinary working hours. We encourage flexible working across the Transport cluster so our people can better balance work and home life, and Coronavirus has had an impact on how and when some of our people work. Our aim is for our leaders to accommodate and be as flexible as possible with requests to change work hours.

Support general Coronavirus hygiene guidance

Please download the Transport Coronavirus General Hygiene Procedure, for advice on personal protective equipment (PPE) and other measure to help contain the spread within the workplace.

You can request hygiene supplies for your team, including sanitiser, wipes and gloves by using the Critical Supplies Request form. Any request requires approval from your two-up manager and will be assessed by Transport Support Services to prioritise orders.


Manager guidance during COVID

Managing and reporting exposure to a suspected case or confirmed cases

As leaders, you are responsible for supporting your people through these processes and making sure they’re reported.

  • If you or your team member have been exposed to a suspected case – report it by completing the COVID-19 reporting form. You can find out more information under managing and reporting cases on stayinformed.com.au or call 133 877 for general enquiries
  • If you or your team member test positive for Coronavirus – you should take sick leave supported by appropriate evidence and immediately report any positive test results via the Transport reporting line 1800 091 966 (operating 24 hours a day).

Supporting confirmed cases return to work

We’ve developed a Return to Work Wellbeing Plan to help step you through the process if you have a confirmed Coronavirus case in your team – from the confirmation of a team member testing positive to getting them back to work.

It’s crucial that we support anyone who has tested positive and the Plan has everything you need to help you do this.

Supporting our people with incidents of coughing and spitting

The $5,000 fine for incidents of spitting and coughing on essentials workers is there to protect our frontline people and you’re responsible for reporting these incidents through your normal incident reporting process, as well as reporting them to the COVID-19 Taskforce team using this reporting form.

If you’re a frontline manager, please remind your people to speak up if they experience this and that they are supported.

We have produced this short guide to support those affected and managers.

People on long-term special leave in your team

Rates of community transmission of COVID-19 in NSW remain very low with the probability of contracting the illness diminished. This makes it timely to support people on long-term COVID-19 related leave to return to work with a continued focus on safely.

Individual employees and leaders are now encouraged to actively engage in conversation about how they can work together to start a practical transition back to work. While the focus should be on developing a plan to return to work, employees should not be required to return to work if a suitable plan cannot be developed.

For further information about who may be at increased risk and how to support them, please read Our people at increased risk.

Managing leave during COVID

We understand there are lots of questions about leave arrangements and what leave we should be using for different situations. Please visit the What Leave, When? page for advice relating to COVID-related leave scenarios including self-isolation, ‘at risk’ people and testing.

If you have an urgent requirement, please discuss with your manager or your People and Culture representative.

Supporting your team when working from home

We’ve developed Personalised Planners for people leaders and employees to keep up productive routines when working from home:

  • Planner for people leaders – your role requires you to foster positive team dynamics and support team productivity. The Personalised Planner for leaders helps you create a daily or fortnightly planner with your team and identify activities to support their mental health and social connections, while using our ‘Five Ways of Leading’.
  • Planner for employees – the Personalised Planner for employees helps everyone create a positive work routine for themselves, to keep on track of short-term goals, and improve work, health and wellbeing activities when working from home.

Latest Pulse Check survey results and actions for leaders

Here are the cluster-wide results from our June Pulse Check survey. There are some key results and insights to highlight for leaders:

  • Satisfaction with our leadership and support is down from 77% to 70% from May to June – this is a reminder for us to check-in on how we are living the five ways of leading with our people, especially ‘Caring’ at the moment, and how we can’t lose sight of how important it is to provide care and support for our people during this time. And remember we set the example for our teams.
  • One in three of our people do not have a satisfactory sense of wellbeing – this is particularly important to focus on. We need to continue looking out for our people, encouraging them to look out for each other and checking in regularly. When Coronavirus began we did great a great job of providing this care but we need to make sure we’re continuing to do this as the situation evolves – for example, have your check-in huddles continued or dropped off?

Using our five ways of leading

Our Five Ways of Leading model is designed to help support you in leading your team and all of our people in understanding the ways they can contribute – as leadership is for everyone.

Head to the Five Ways of Leading website for more information or check out the below podcasts and resources to support you in using our five ways of leading.

Five ways of leading podcasts

Our podcast series helps our people leaders learn from each other and leverage the Five Ways of Leading behaviours to support our teams. They make a great listen for your next walk or afternoon cuppa.

  • Listen to episode one: featuring Transport leaders Rachel O’Reilly, Manager Planning and Performance ROM, Brad Crispin, Senior Manager Regional Customer Services ROM, and Daimen Standring, Shift Manager Train Crew Sydney, North and Central Region. They’ve come together to discuss how they’ve stayed connected and productive during this time through courageous and encouraging behaviours.
  • Listen to episode two: focusing on resilience – it’s been a challenging time for all of us and so this is a must-listen for all leaders. Hosted by Howard Collins, Chief Operations Officer for Greater Sydney, it covers looking after yourself and the team at this time.
  • Listen to episode three: focusing on being caring and compassionate. Host Elizabeth Mildwater, Deputy Secretary of Greater Sydney, discusses the effects of chronic stress on our minds and bodies with Transport’s Dr Armand Casolin, psychologist Eric Fleming and a panel of Transport leaders.

Food for thought resources and articles

Here are some articles and resources as some food for thought and guidance on our five behaviours, and how they apply to leadership.

  1. Courageous – is about accepting challenges, taking ownership and not shying away from the tough questions, and challenging current ways of working.
  2. Creative – is about encouraging our people to think differently and consider new ways of working requires creative thinking and courageous leadership.

Leader Livestreams