Key things you need to know as a manager

Caring for the health and safety of our people and our customers as they go about their day is always our priority.

As you know, the landscape on Coronavirus is changing every day. To make sure we can respond quickly and effectively to these changes we’ve established a dedicated COVID-19 Taskforce.

The Taskforce is responsible for coordinating all our communication, our people and workforce policies, along with planning and ensuring business continuity for the entire Transport cluster.

As leaders in Transport your role is especially critical. We need to you to know the facts and procedures, to help keep your people calm and informed, and reassure them when they have concerns. So it is really important at this time that we are:

  • caring and sympathetic to the needs of all of our people and customers, acknowledging the level of distress across our communities;
  • using our best judgement around what work needs to be done at this time;
  • being creative and encourage our teams to use our technology and tools to work differently wherever possible;
  • courageous in how we empower our teams to keep delivering; and
  • keeping our teams connected and informed about the latest decisions and what it means for them.

This leader toolkit is designed to support you with resources to help you lead your team, answer questions, and give you links to more information.

We’re working closely with the government, especially NSW Health to make sure we are aligned on the most up to date information.

In this section you can read more on:


First step – stop the spread

The most important action we can take right now as leaders and as a community is to help contain the spread of infection.

According to the health experts, including our own Dr Armand Casolin, the simplest, most effective step is to actively promote and practise good hygiene by:

  • washing hands thoroughly with soap and water – for at least 20 seconds,
  • using alcohol based hand sanitiser if hand washing facilities are not available
  • covering your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
  • avoiding touching your face unless your hands are clean
  • avoiding close contact with anyone with cold or flu-like symptoms.

Secondly, it’s important to know when to send your people home, when your people need to self-isolate and when to practice social distancing. More on this in Q&A.

Caring for the health and safety of our people and our customers as they go about their day is always our priority.

As you know, the landscape on Coronavirus is changing every day. To make sure we can respond quickly and effectively to these changes we’ve established a dedicated COVID-19 Taskforce.

The Taskforce is responsible for coordinating all our communication, our people and workforce policies, along with planning and ensuring business continuity for the entire Transport cluster.

As leaders in Transport your role is especially critical. We need to you to know the facts and procedures, to help keep your people calm and informed, and reassure them when they have concerns. So it is really important at this time that we are:

  • caring and sympathetic to the needs of all of our people and customers, acknowledging the level of distress across our communities;
  • using our best judgement around what work needs to be done at this time;
  • being creative and encourage our teams to use our technology and tools to work differently wherever possible;
  • courageous in how we empower our teams to keep delivering; and
  • keeping our teams connected and informed about the latest decisions and what it means for them.

This leader toolkit is designed to support you with resources to help you lead your team, answer questions, and give you links to more information.

We’re working closely with the government, especially NSW Health to make sure we are aligned on the most up to date information.

In this section you can read more on:


First step – stop the spread

The most important action we can take right now as leaders and as a community is to help contain the spread of infection.

According to the health experts, including our own Dr Armand Casolin, the simplest, most effective step is to actively promote and practise good hygiene by:

  • washing hands thoroughly with soap and water – for at least 20 seconds,
  • using alcohol based hand sanitiser if hand washing facilities are not available
  • covering your nose and mouth when coughing and sneezing with a tissue or a flexed elbow
  • avoiding touching your face unless your hands are clean
  • avoiding close contact with anyone with cold or flu-like symptoms.

Secondly, it’s important to know when to send your people home, when your people need to self-isolate and when to practice social distancing. More on this in Q&A.