Working from home

As Transport is an essential service, our network remains fully operational during the pandemic. For our office-based employees, we’ve created a hybrid way of working that supports a mix of in person and virtual working. This approach allows us to respond and be agile in the way we work to accommodate the changing environment.

We know the changing pandemic restrictions will impact our way of working, and we’ll continue to follow the direction and advice provided by the NSW Government.

Due to the stay-at-home orders currently in place across NSW, all our office-based employees should work from home, if you can.

For more information on our hybrid model and access to support resources for teams, visit The way we work at Transport.

Check out the tools and resources available to guide and support our people and teams to work in a hybrid way and maintain safety and wellbeing during the pandemic:

Who should work in a hybrid way

Our hybrid way of working supports the 10,000 people that have been working from home during the pandemic, providing the next steps in the way we work at Transport.

For more information on our hybrid model and access to support resources for teams to start working in this way, visit The way we work at Transport.

Special arrangements and circumstances

We understand that not every situation is the same, and some special circumstances are in place to support our people who are at risk. The safety of our people is our main priority and we want to maintain arrangements that support the health and safety of our people. Please speak to your leader if you have any concerns or questions about special arrangements.

Visit the Those at risk page for more information on who is considered to be at risk and advice on what you should do.

Individuals – working virtually and staying connected

With many of us, we've been working virtually for some time now. For everything you need to know about working virtually including setting up remote working access, technology, collaboration tools, and more, access the virtual working page on The way we work at Transport.

Work from any device, anywhere and anytime

We have introduced Multi-Factor Authentication (MFA) to give you even more flexibility in how you work. This will give you access to sites including the intranets, Equip, MyTransport, MyIT on any personal device, without having to use VPN.

All you need to do is register for MFA and then follow the easy authentication process.

If you haven’t registered for MFA, set up takes 5 minutes and which you can do from any device from home or from the office.

Better connections to Objective

We’re working to improve the performance and stability of Objective to help support the high volume of users accessing Objective.

TfNSW users can access a web browser version of Objective here and RMS users can also access the web version here

For more guidance, check out the TfNSW Objective Guide and RMS Objective Guide.

Less frequent password resets

We have extended the time in which you will be required to reset your password from every 60 days to every 180 days. This will allow people to continue work remotely during this period of time without needing to come into the office to update it as frequently.

We are also working to allow you to securely unlock your account to re-set your password without contacting MyIT. To do this, you will need to be registered for Multi-Factor Authentication (MFA).

Staying connected with Microsoft Teams

Our technology is helping you to stay connected with your team mates and attend meetings remotely. There are a range of different ways to help you collaborate and keep in touch with your team.

Microsoft Teams is effective tool available to help bring you and your team together when working remotely.

Here’s some handy guides on how to use Microsoft Teams:

Register for a Microsoft Office 365 webinar

Online learning is great for everyone, no matter what your role! The Office 365 series will step through how you can better use all the features that Office 365 offers and apply them to your day to day work. You'll also learn how you can use Office365 features to support your wellbeing.

The webinar topics include:

  • Getting started with Planer
  • Getting started with OneNote
  • Introduction to Microsoft Teams
  • Wellness with Office 365
  • Getting started with Forms
  • Intermediate Microsoft Teams

The webinars run every Wednesday and Thursday throughout May. Check out the Office 365 webinars available and register today.

Staying safe online

Here are some tips to make sure you're staying safe online while working from home:

  • Only use trusted sources and websites
  • Only use trusted internet connections
  • Keep up-to-date with recent scams via www.scamwatch.gov.au
  • Avoid working in public places
  • If you're using Zoom for meetings, please be aware that it has become a target for cyber attacks. Here's some guidance to help you better understand the risks and actions required to protect yourself and stay safe when using Zoom.

Check out this infographic for more practical tips and visit www.staysmartonline.gov.au for more information on cyber security to keep you and your family safe online.

People leaders – leading a remote working team

If you’re a people leader or manage a team, there is a dedicated page to help you guide your team during this time. Visit the Leaders toolkit page for all the latest information and advice, including:

  • How we work and lead at Transport
  • What people leaders need to know guide
  • Conversation guide for at risk employees
  • How to identify and support essential workers
  • How to stay connected through virtual team huddles

Staying well while working virtually

No matter what your role is in Transport, Coronavirus is impacting each of us in different ways. Our day to day life has changed and it can be overwhelming.

If you or your team have been working from home, it’s important to continue looking out for each other during this time – whether that’s about work, family or loved ones, their own safety or just about being couped up at home.

You can either pick up the phone, check in with a few members of your team or organise a ‘virtual’ huddle.

We also have a range of resources available to you in the Staywell Hub, including our EAP service. Please reach out to your leader, a colleague or a Mental Health First Aider and have a chat. Help is available to support you during this challenging time.

IT support

If you require IT support while working from home, the MyIT Service Desk is still available to help. Call MyIT on 1331 48.

Fraud and corruption support

If you have any concerns or issues, please contact the relevant team for your agency:

As Transport is an essential service, our network remains fully operational during the pandemic. For our office-based employees, we’ve created a hybrid way of working that supports a mix of in person and virtual working. This approach allows us to respond and be agile in the way we work to accommodate the changing environment.

We know the changing pandemic restrictions will impact our way of working, and we’ll continue to follow the direction and advice provided by the NSW Government.

Due to the stay-at-home orders currently in place across NSW, all our office-based employees should work from home, if you can.

For more information on our hybrid model and access to support resources for teams, visit The way we work at Transport.

Check out the tools and resources available to guide and support our people and teams to work in a hybrid way and maintain safety and wellbeing during the pandemic:

Who should work in a hybrid way

Our hybrid way of working supports the 10,000 people that have been working from home during the pandemic, providing the next steps in the way we work at Transport.

For more information on our hybrid model and access to support resources for teams to start working in this way, visit The way we work at Transport.

Special arrangements and circumstances

We understand that not every situation is the same, and some special circumstances are in place to support our people who are at risk. The safety of our people is our main priority and we want to maintain arrangements that support the health and safety of our people. Please speak to your leader if you have any concerns or questions about special arrangements.

Visit the Those at risk page for more information on who is considered to be at risk and advice on what you should do.

Individuals – working virtually and staying connected

With many of us, we've been working virtually for some time now. For everything you need to know about working virtually including setting up remote working access, technology, collaboration tools, and more, access the virtual working page on The way we work at Transport.

Work from any device, anywhere and anytime

We have introduced Multi-Factor Authentication (MFA) to give you even more flexibility in how you work. This will give you access to sites including the intranets, Equip, MyTransport, MyIT on any personal device, without having to use VPN.

All you need to do is register for MFA and then follow the easy authentication process.

If you haven’t registered for MFA, set up takes 5 minutes and which you can do from any device from home or from the office.

Better connections to Objective

We’re working to improve the performance and stability of Objective to help support the high volume of users accessing Objective.

TfNSW users can access a web browser version of Objective here and RMS users can also access the web version here

For more guidance, check out the TfNSW Objective Guide and RMS Objective Guide.

Less frequent password resets

We have extended the time in which you will be required to reset your password from every 60 days to every 180 days. This will allow people to continue work remotely during this period of time without needing to come into the office to update it as frequently.

We are also working to allow you to securely unlock your account to re-set your password without contacting MyIT. To do this, you will need to be registered for Multi-Factor Authentication (MFA).

Staying connected with Microsoft Teams

Our technology is helping you to stay connected with your team mates and attend meetings remotely. There are a range of different ways to help you collaborate and keep in touch with your team.

Microsoft Teams is effective tool available to help bring you and your team together when working remotely.

Here’s some handy guides on how to use Microsoft Teams:

Register for a Microsoft Office 365 webinar

Online learning is great for everyone, no matter what your role! The Office 365 series will step through how you can better use all the features that Office 365 offers and apply them to your day to day work. You'll also learn how you can use Office365 features to support your wellbeing.

The webinar topics include:

  • Getting started with Planer
  • Getting started with OneNote
  • Introduction to Microsoft Teams
  • Wellness with Office 365
  • Getting started with Forms
  • Intermediate Microsoft Teams

The webinars run every Wednesday and Thursday throughout May. Check out the Office 365 webinars available and register today.

Staying safe online

Here are some tips to make sure you're staying safe online while working from home:

  • Only use trusted sources and websites
  • Only use trusted internet connections
  • Keep up-to-date with recent scams via www.scamwatch.gov.au
  • Avoid working in public places
  • If you're using Zoom for meetings, please be aware that it has become a target for cyber attacks. Here's some guidance to help you better understand the risks and actions required to protect yourself and stay safe when using Zoom.

Check out this infographic for more practical tips and visit www.staysmartonline.gov.au for more information on cyber security to keep you and your family safe online.

People leaders – leading a remote working team

If you’re a people leader or manage a team, there is a dedicated page to help you guide your team during this time. Visit the Leaders toolkit page for all the latest information and advice, including:

  • How we work and lead at Transport
  • What people leaders need to know guide
  • Conversation guide for at risk employees
  • How to identify and support essential workers
  • How to stay connected through virtual team huddles

Staying well while working virtually

No matter what your role is in Transport, Coronavirus is impacting each of us in different ways. Our day to day life has changed and it can be overwhelming.

If you or your team have been working from home, it’s important to continue looking out for each other during this time – whether that’s about work, family or loved ones, their own safety or just about being couped up at home.

You can either pick up the phone, check in with a few members of your team or organise a ‘virtual’ huddle.

We also have a range of resources available to you in the Staywell Hub, including our EAP service. Please reach out to your leader, a colleague or a Mental Health First Aider and have a chat. Help is available to support you during this challenging time.

IT support

If you require IT support while working from home, the MyIT Service Desk is still available to help. Call MyIT on 1331 48.

Fraud and corruption support

If you have any concerns or issues, please contact the relevant team for your agency:

Page last updated: 31 August 2021, 13:23