Platform performance

At Sydney Trains we strive for excellence in our platform performance and champion an interactive, open and highly visible customer service environment. This means having quick and easy access to operational systems and being able to respond effectively to customer enquiries.


On this page, you will find resources to help you learn about:

Safely operating Emergency Door Releases (EDR)
Effectively managing customer incidents involving retrieval of items from the track
Performing Right of Way.





Emergency Door Release (EDR)

Knowing how to operate the Emergency Door Releases for the various fleet, along with exit control, will ensure, in the case of an Emergency that all passengers alight from the train safely.

Watch the video below to learn about EDR including the safety requirements, safely risks, risk assessment and the different types of EDR (including their location and operation).

Visit the CSA Program Learning Resources Hub to access more resources about Emergency Door Release.


OSP 24 Retrieving Items from the Track

OSP 24 was introduced in July 2014 to enable staff who are not safeworking qualified and at single person locations to assist customers in retrieving items from the track. The intention of the procedure was to reduce serious unsafe practices that were occurring from customer behaviour.

If it is necessary to retrieve an item from the track, Station Staff must refer to the local Site Specific Instruction Retrieve items from the track at Stations and carry out a safety assessment to determine the safest method to be used.

Station Staff can retrieve items from the track by:

  • The use of long tongs whilst standing on a platform
  • Creating a safe place by using stationary rail traffic
  • Accessing the track after implementing NWT 308 Absolute Signal Blocking (ASB).

Watch the video below to learn more about retrieving items from the track including how to effectively manage customer incidents, emergency management procedures, the three methods of protection and restrictions when each method can and cannot be used.

Visit the CSA Program Learning Resources Hub to access more resources about OSP 24.


Right of way

At nominated platforms, Station Staff indicate to Train Crew that passengers have left or boarded trains safely.

Long, crowded or curved platforms may reduce visibility. If visibility is reduced, Repeater Staff may be used to relay handsignals.

Station Staff giving Right of Way handisgnals must stand where their handsignals can be clearly seen by the GUard and the On-Train Repeater.

Access and read OSP 6 Right of Way Procedure for Station Staff and On-Train Repeaters (via RailSafe).

Visit the CSA Program Learning Resources Hub to access more resources about Right of Way.

At Sydney Trains we strive for excellence in our platform performance and champion an interactive, open and highly visible customer service environment. This means having quick and easy access to operational systems and being able to respond effectively to customer enquiries.


On this page, you will find resources to help you learn about:

Safely operating Emergency Door Releases (EDR)
Effectively managing customer incidents involving retrieval of items from the track
Performing Right of Way.





Emergency Door Release (EDR)

Knowing how to operate the Emergency Door Releases for the various fleet, along with exit control, will ensure, in the case of an Emergency that all passengers alight from the train safely.

Watch the video below to learn about EDR including the safety requirements, safely risks, risk assessment and the different types of EDR (including their location and operation).

Visit the CSA Program Learning Resources Hub to access more resources about Emergency Door Release.


OSP 24 Retrieving Items from the Track

OSP 24 was introduced in July 2014 to enable staff who are not safeworking qualified and at single person locations to assist customers in retrieving items from the track. The intention of the procedure was to reduce serious unsafe practices that were occurring from customer behaviour.

If it is necessary to retrieve an item from the track, Station Staff must refer to the local Site Specific Instruction Retrieve items from the track at Stations and carry out a safety assessment to determine the safest method to be used.

Station Staff can retrieve items from the track by:

  • The use of long tongs whilst standing on a platform
  • Creating a safe place by using stationary rail traffic
  • Accessing the track after implementing NWT 308 Absolute Signal Blocking (ASB).

Watch the video below to learn more about retrieving items from the track including how to effectively manage customer incidents, emergency management procedures, the three methods of protection and restrictions when each method can and cannot be used.

Visit the CSA Program Learning Resources Hub to access more resources about OSP 24.


Right of way

At nominated platforms, Station Staff indicate to Train Crew that passengers have left or boarded trains safely.

Long, crowded or curved platforms may reduce visibility. If visibility is reduced, Repeater Staff may be used to relay handsignals.

Station Staff giving Right of Way handisgnals must stand where their handsignals can be clearly seen by the GUard and the On-Train Repeater.

Access and read OSP 6 Right of Way Procedure for Station Staff and On-Train Repeaters (via RailSafe).

Visit the CSA Program Learning Resources Hub to access more resources about Right of Way.

Page last updated: 16 June 2020, 11:27