CSA Hub

Customer Service Attendants (CSA's) play a vital role in the ability of the Customer Service Directorate (CSD) to deliver quality and consistent day-to-day customer service by providing visible and empowered staff, accurate and timely information, a safe and secure journey and clean, well-maintained stations.

This Learning Hub is designed to support you through your learning pathway to becoming a CSA at Sydney Trains.

A number of dedicated learning pages can be accessed below:

Visit the Welcome Onboard page to learn about Diversity, Equity & Respect, My Time & Pay, Health & Fitness for Work and our Code of Conduct.

Visit the Customer First page to learn about customer centred service, using your iPhone and disability awareness.

Visit the dedicated Opal Learning Hub page to learn about Opal Awareness, TOTM and First Line Maintenance, Gate and Gate Array, Opal Travel App, On Demand Services, Opal Pay, Metro, Buses, Park and Ride, Opal Connect, Contactless Transport Payments and the Opal Portable Reader Application (ORPA).

Visit the Ready to Serve page to learn about voice announcements, our mobile public address system and radio protocols.

Visit the Platform Performance page to learn about retrieving items from the track, Emergency Door Release and Right of Way.

Visit the Rail Safety page to learn about fatigue management, security awareness, emergency communication, RailSafe, our safety management system, hazardous manual tasks, hazardous goods and dangerous substances, asbestos awareness, rail emergency management and SHEM safety reporting.

Visit the Help and Support page to learn about how to cope and recover from traumatic events.

Use the Transport Career Guide to help plan your career.

Visit the CSA Program Learning Resources Hub to download course materials including PowerPoint Presentations, Participant Workbooks, videos and Quick Reference Guides.


Customer Service Attendants (CSA's) play a vital role in the ability of the Customer Service Directorate (CSD) to deliver quality and consistent day-to-day customer service by providing visible and empowered staff, accurate and timely information, a safe and secure journey and clean, well-maintained stations.

This Learning Hub is designed to support you through your learning pathway to becoming a CSA at Sydney Trains.

A number of dedicated learning pages can be accessed below:

Visit the Welcome Onboard page to learn about Diversity, Equity & Respect, My Time & Pay, Health & Fitness for Work and our Code of Conduct.

Visit the Customer First page to learn about customer centred service, using your iPhone and disability awareness.

Visit the dedicated Opal Learning Hub page to learn about Opal Awareness, TOTM and First Line Maintenance, Gate and Gate Array, Opal Travel App, On Demand Services, Opal Pay, Metro, Buses, Park and Ride, Opal Connect, Contactless Transport Payments and the Opal Portable Reader Application (ORPA).

Visit the Ready to Serve page to learn about voice announcements, our mobile public address system and radio protocols.

Visit the Platform Performance page to learn about retrieving items from the track, Emergency Door Release and Right of Way.

Visit the Rail Safety page to learn about fatigue management, security awareness, emergency communication, RailSafe, our safety management system, hazardous manual tasks, hazardous goods and dangerous substances, asbestos awareness, rail emergency management and SHEM safety reporting.

Visit the Help and Support page to learn about how to cope and recover from traumatic events.

Use the Transport Career Guide to help plan your career.

Visit the CSA Program Learning Resources Hub to download course materials including PowerPoint Presentations, Participant Workbooks, videos and Quick Reference Guides.