Joined up safety incident reporting including customer, community and our people impacts

Overview

The implementation of a new serious safety incident reporting framework for TfNSW will ensure alignment and consistency of incident reporting across the entire cluster. Aiming to deliver improved reporting by December 2019.

Benefits of this symbol of change

· Delivering this symbol of change will benefit our staff and leaders across all Divisions and operating agencies by ensuring that we all have a consistent way of reporting serious safety incidents for enhanced executive visibility and decision making.

  • It will benefit the community by ensuring that more preventative measures are in place to address risks on the Transport network.
  • It will ensure the right response is in place for the safety and well-being of our people, customers and community.
  • It will provide clear definitions on what is a serious safety incident. It will also enable us to collate and compare data more effectively.
  • It sends out a clear message that we are one safety community working collaboratively rather than the separate safety teams that existed previously.

Communication objective

1) To drive consistency of approach, notification and reporting processes across Transport.

Key messages

  • See benefits above.
  • The key message is one of collaboration across Transport and a key initiative driven by cross cluster executives.
  • Another initiative that could be called out is Safe Work Month, where for the first time a coordinated campaign, led by SER, was rolled out across Transport during October. Key messages were distributed to leaders to share with their teams, and we asked everyone to make a pledge to “Be a safety champion”. This was accompanied by events and roadshows across the state.

Key milestones

Date
Milestone
July 2019
The first 5 minutes notification principles/protocol were discussed at the 24 July 2019 Transport Safety Managers Forum.
One to one consultation with agency Heads of Safety to refine the protocol.
August
Revised protocol tabled at the August HSSEC (Health, Safety, Sustainability, Environment Committee) meeting.
Oct 2019
Safe Work Month – coordinated campaign across Transport
Dec 2019
Implementation of new serious safety incident reporting framework for TfNSW
2020
Reporting system enhancements


Audience

  • Transport cluster staff, regulators and investigators

Story arc

Each symbol of change will be told as a story following the below story arc. These will be uploaded and regularly updated on the internal Leader Connect platform.

Story arc
What you need to include
Your symbol of change story
In the past
Set the scene about the need for change
Each agency was operating in their own way with different responses and reporting for serious safety incidents. There was no consolidated overview being provided to the Transport Executive and there were different definitions of serious safety incidents.
Then something happened
This explains the catalysis for change
The Evolving Transport changes provided the catalyst for something to be done to achieve better consistency in our ways of working and reporting and responding to a serious incident. Our leaders have now set clear expectations around safety incident reporting and response.
So now…
This part of story details what the change is, including the benefits
[future state – once changes are implemented]
There is now greater clarity, buy in and support from all agencies in regard to reporting and escalation of serious safety incidents. There’s clarity on definitions and there’s a level of reporting and analysis that wasn’t there previously. Trends are being identified and work is being undertaken to improve controls in these areas.
Most importantly this has resulted in better outcomes for our people, customers and community when an incident occurs.
In the future
Explains the long term benefits of the change
Further improvements are taking place to look at the reporting systems for collating and analysing this data and to improve risk based decisions, so that our people can quickly and easily notify the facts of an incident to those best able to respond to the situation.


Overview

The implementation of a new serious safety incident reporting framework for TfNSW will ensure alignment and consistency of incident reporting across the entire cluster. Aiming to deliver improved reporting by December 2019.

Benefits of this symbol of change

· Delivering this symbol of change will benefit our staff and leaders across all Divisions and operating agencies by ensuring that we all have a consistent way of reporting serious safety incidents for enhanced executive visibility and decision making.

  • It will benefit the community by ensuring that more preventative measures are in place to address risks on the Transport network.
  • It will ensure the right response is in place for the safety and well-being of our people, customers and community.
  • It will provide clear definitions on what is a serious safety incident. It will also enable us to collate and compare data more effectively.
  • It sends out a clear message that we are one safety community working collaboratively rather than the separate safety teams that existed previously.

Communication objective

1) To drive consistency of approach, notification and reporting processes across Transport.

Key messages

  • See benefits above.
  • The key message is one of collaboration across Transport and a key initiative driven by cross cluster executives.
  • Another initiative that could be called out is Safe Work Month, where for the first time a coordinated campaign, led by SER, was rolled out across Transport during October. Key messages were distributed to leaders to share with their teams, and we asked everyone to make a pledge to “Be a safety champion”. This was accompanied by events and roadshows across the state.

Key milestones

Date
Milestone
July 2019
The first 5 minutes notification principles/protocol were discussed at the 24 July 2019 Transport Safety Managers Forum.
One to one consultation with agency Heads of Safety to refine the protocol.
August
Revised protocol tabled at the August HSSEC (Health, Safety, Sustainability, Environment Committee) meeting.
Oct 2019
Safe Work Month – coordinated campaign across Transport
Dec 2019
Implementation of new serious safety incident reporting framework for TfNSW
2020
Reporting system enhancements


Audience

  • Transport cluster staff, regulators and investigators

Story arc

Each symbol of change will be told as a story following the below story arc. These will be uploaded and regularly updated on the internal Leader Connect platform.

Story arc
What you need to include
Your symbol of change story
In the past
Set the scene about the need for change
Each agency was operating in their own way with different responses and reporting for serious safety incidents. There was no consolidated overview being provided to the Transport Executive and there were different definitions of serious safety incidents.
Then something happened
This explains the catalysis for change
The Evolving Transport changes provided the catalyst for something to be done to achieve better consistency in our ways of working and reporting and responding to a serious incident. Our leaders have now set clear expectations around safety incident reporting and response.
So now…
This part of story details what the change is, including the benefits
[future state – once changes are implemented]
There is now greater clarity, buy in and support from all agencies in regard to reporting and escalation of serious safety incidents. There’s clarity on definitions and there’s a level of reporting and analysis that wasn’t there previously. Trends are being identified and work is being undertaken to improve controls in these areas.
Most importantly this has resulted in better outcomes for our people, customers and community when an incident occurs.
In the future
Explains the long term benefits of the change
Further improvements are taking place to look at the reporting systems for collating and analysing this data and to improve risk based decisions, so that our people can quickly and easily notify the facts of an incident to those best able to respond to the situation.


Page last updated: 24 January 2020, 16:38