Operations & Safety Programs

TfNSW Learning & Development initiates, creates, consults and advises, in partnership with our agency colleagues and according to organisational and workforce needs, on a wide range of learning solutions. These solutions cater to roles within the Transport cluster and are aimed at supporting and building the capability and competency of our staff.

A clear focus in the design and development of learning solutions is ensuring our staff are equipped with the knowledge, skills, behaviours and practical expertise to be safe, secure and confident when on the job.

The Operations & Safety Programs Team provides expertise to meet the operational, customer service and work, health and safety learning, capability and competency needs of our Transport for NSW Cluster people. Please email the team at this address LDOperationsSafety@transport.nsw.gov.au - we're here to partner with you to design and deliver on your learning needs.

We provide learning & development expertise for the following spaces:

Rail Operations
Customer Service - Frontline Staff
Roads & Maritime
Opal Product Knowledge
Safety - Operations
Safety - WHS
Safety - Emergency
Safety - Human Factors

Safety - Environment
Safety - Security
Safety - Risk Management
Sustainability
Light Rail and Ferries Frontline Staff
Rural & Regional Bus Operators


TfNSW Learning & Development initiates, creates, consults and advises, in partnership with our agency colleagues and according to organisational and workforce needs, on a wide range of learning solutions. These solutions cater to roles within the Transport cluster and are aimed at supporting and building the capability and competency of our staff.

A clear focus in the design and development of learning solutions is ensuring our staff are equipped with the knowledge, skills, behaviours and practical expertise to be safe, secure and confident when on the job.

The Operations & Safety Programs Team provides expertise to meet the operational, customer service and work, health and safety learning, capability and competency needs of our Transport for NSW Cluster people. Please email the team at this address LDOperationsSafety@transport.nsw.gov.au - we're here to partner with you to design and deliver on your learning needs.

We provide learning & development expertise for the following spaces:

Rail Operations
Customer Service - Frontline Staff
Roads & Maritime
Opal Product Knowledge
Safety - Operations
Safety - WHS
Safety - Emergency
Safety - Human Factors

Safety - Environment
Safety - Security
Safety - Risk Management
Sustainability
Light Rail and Ferries Frontline Staff
Rural & Regional Bus Operators


  • Contactless Transport Payments

    8 months ago
    Contactless
    CTP10 Contactless Transport Payments ORPA Upgrade Course

    Contactless is a quick and easy way to pay for a trip on Sydney Trains or NSW TrainLink Intercity rail services, light rail or on a Sydney Ferries service. To assist our customers as they utilise this new payment method the Operations & Safety Team designed and developed the ORPA Upgrade course to enable upskilling of all Transport Officers and Authorised Officers over a three day timeframe.

    The course provided Transport Officers and Authorised Officers with the required knowledge and understanding of Contactless Transport Payments to continue to deliver excellent customer...

    CTP10 Contactless Transport Payments ORPA Upgrade Course

    Contactless is a quick and easy way to pay for a trip on Sydney Trains or NSW TrainLink Intercity rail services, light rail or on a Sydney Ferries service. To assist our customers as they utilise this new payment method the Operations & Safety Team designed and developed the ORPA Upgrade course to enable upskilling of all Transport Officers and Authorised Officers over a three day timeframe.

    The course provided Transport Officers and Authorised Officers with the required knowledge and understanding of Contactless Transport Payments to continue to deliver excellent customer service in the context of fare compliance.

    At the completion of the course participants:

    • Understood the Contactless Transport Payments system
    • Reflected on and employed understandings of key features and key customer messages to enable excellent customer service in the context of fare compliance
    • Acknowledged and supported sound customer conversations to enable Contactless Transport Payments as a functional aspect of customer public transport trips and journeys

    The feedback from the course was extremely positive and really helped set our Transport Officers up for success on the job.

    (Return to the Operations & Safety Programs Hub)









  • Customer Service Attendants Program Reimagine

    about 1 year ago
    Csainfo1

    The Operations & Safety Programs Team within Learning & Develoment are leading the way with strategic and innovative programs in the Customer Service area. Collaborating with key stakeholders in the Sydney Trains Customer Service Directorate, a new approach to initial employment training for Customer Service Attendants has been developed. The strategic goal of the newly designed program is to ensure job readiness through a clearly defined learner pathway and a better understanding of the career journey for new recruits.

    (Return to the Operations & Safety Programs Hub)


    The Operations & Safety Programs Team within Learning & Develoment are leading the way with strategic and innovative programs in the Customer Service area. Collaborating with key stakeholders in the Sydney Trains Customer Service Directorate, a new approach to initial employment training for Customer Service Attendants has been developed. The strategic goal of the newly designed program is to ensure job readiness through a clearly defined learner pathway and a better understanding of the career journey for new recruits.

    (Return to the Operations & Safety Programs Hub)