5 December 2019 - What is the Evolving Transport Transformation Program?


The Evolving Transport Transformation Program has been established to help us to become the organisation we need to be to deliver our 10 Year Blueprint and Future Transport 2056 outcomes.

It is about driving four things across our organisation;
  • improving the outcomes we deliver for customers and communities
  • fundamentally changing the way we are perceived by stakeholders
  • improving the experience for our people at work every day, and last but not least, it is about
  • how sustainable we are as an organisation.
To establish what this program needs to deliver, we did a lot of work in the foundation planning stage, which many of you helped co-design.

All this has now been brought together as 13 Evolving Transport workstreams. Organisational structure and Enablement workstreams are already in delivery and planning has started for the remaining workstreams, which will continue to progress next year.

What is a workstream?

Workstreams are major change initiatives to be delivered over the next 12-18 months, focused on designing and implementing our new ways of working.

For example, the customer metrics workstream will develop ways to measure customer satisfaction with end to end journeys as opposed to measuring satisfaction with individual modes of travel such as bus or trains.

Another example is the capital projects workstream. This workstream will develop more consistent ways of planning and delivering capital projects across the whole of transport.


Delivering on these 13 workstreams will create new and improved ways of working, which will help us get where we need to go.
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