Doing change differently

To help us implement a people focused transition to the new operating model a co-located, multidisciplinary Transformation Office has been established, led by Acting Chief Transformation Officer Fiona Trussell.

Meet Fiona and learn more about the role of the Transformation Office in this short video.

Overall plan for transitioning to our new operating model

Phase 3(A) – Foundation Planning of our new operating model is where we will finalise each division’s purpose and accountabilities, as well as the interdependencies across teams and divisions (wrapping up end of August).

Phase 3(B) – Detailed Planning and Implementation of our new operating model is where the rubber really hits the road over the next 3 – 12 months from 2 September onwards. This phase includes implementing a range of initiatives and priorities that will really transform our Transport cluster and help us achieve better customer and community outcomes as soon as we can. It will also include the design and implementation of our new organisation structure. Divisions will move at different paces during this phase and it will take anywhere from 3 – 12 months depending on the amount of change being implemented.

Phase 3 (C) – Continuous Improvement is when we need to keep looking at how we can improve because we won’t get everything right and perfect the first time and there will always be new ideas and new ways of improving what we do for the people of NSW (this begins in around 12 months).

A closer look at Phase 3(A)

A series of central and divisional activities and workshops are happening to develop plans and next steps, as well as answers to fundamental questions – What is our role as a division? What are we trying to achieve? How do we work with other divisions? What do we rely on others for and what do they rely on us for?

There will also be some consistency for everyone with key definitions of our customers, the community and our stakeholders.

Once a division has completed the Foundation Planning, they will be able to move into Phase 3B and the implementation of the new operating model in their area.

Where teams transitioned on 1 July

The below is an overview of how TfNSW and RMS teams transitioned to the new divisions. All leaders of teams have new reporting lines in place.

Note: Click on images to enlarge.

Our new operating model

Our new operating model is one part of a broader customer centred program of change for the Transport cluster.


Note: Click on the image above to enlarge.

To help us implement a people focused transition to the new operating model a co-located, multidisciplinary Transformation Office has been established, led by Acting Chief Transformation Officer Fiona Trussell.

Meet Fiona and learn more about the role of the Transformation Office in this short video.

Overall plan for transitioning to our new operating model

Phase 3(A) – Foundation Planning of our new operating model is where we will finalise each division’s purpose and accountabilities, as well as the interdependencies across teams and divisions (wrapping up end of August).

Phase 3(B) – Detailed Planning and Implementation of our new operating model is where the rubber really hits the road over the next 3 – 12 months from 2 September onwards. This phase includes implementing a range of initiatives and priorities that will really transform our Transport cluster and help us achieve better customer and community outcomes as soon as we can. It will also include the design and implementation of our new organisation structure. Divisions will move at different paces during this phase and it will take anywhere from 3 – 12 months depending on the amount of change being implemented.

Phase 3 (C) – Continuous Improvement is when we need to keep looking at how we can improve because we won’t get everything right and perfect the first time and there will always be new ideas and new ways of improving what we do for the people of NSW (this begins in around 12 months).

A closer look at Phase 3(A)

A series of central and divisional activities and workshops are happening to develop plans and next steps, as well as answers to fundamental questions – What is our role as a division? What are we trying to achieve? How do we work with other divisions? What do we rely on others for and what do they rely on us for?

There will also be some consistency for everyone with key definitions of our customers, the community and our stakeholders.

Once a division has completed the Foundation Planning, they will be able to move into Phase 3B and the implementation of the new operating model in their area.

Where teams transitioned on 1 July

The below is an overview of how TfNSW and RMS teams transitioned to the new divisions. All leaders of teams have new reporting lines in place.

Note: Click on images to enlarge.

Our new operating model

Our new operating model is one part of a broader customer centred program of change for the Transport cluster.


Note: Click on the image above to enlarge.