NSCC Customer Information Officer (CIO) Learning Hub

Welcome to the Learning Hub for Customer Information Officers.


This Hub contains learning resources to support the Customer Information Officer Learning Pathway.

Access each resource by clicking on the links below.


Get started by following these 3 simple steps:

1. Complete your Pre Self Reflection Tool.

2. Track the progress of your learning by following the Learning Checklist.

3. Email your completed Worksheets to your Coach.





Self Reflection
Post Self Reflection (coming soon)


Learning Checklist

Learning Checklist

Telephone Training

Video 3

Worksheet

Better Conversations




Clarifying Information

Worksheet

Signal Misroute

Audio

Audio Worksheet

Phonetic Alphabet Video

Basic Rules for Speaking

Crossword Puzzle

Telephone Training Cont.



CIO Scenarios

Video

















Welcome to the Learning Hub for Customer Information Officers.


This Hub contains learning resources to support the Customer Information Officer Learning Pathway.

Access each resource by clicking on the links below.


Get started by following these 3 simple steps:

1. Complete your Pre Self Reflection Tool.

2. Track the progress of your learning by following the Learning Checklist.

3. Email your completed Worksheets to your Coach.





Self Reflection
Post Self Reflection (coming soon)


Learning Checklist

Learning Checklist

Telephone Training

Video 3

Worksheet

Better Conversations




Clarifying Information

Worksheet

Signal Misroute

Audio

Audio Worksheet

Phonetic Alphabet Video

Basic Rules for Speaking

Crossword Puzzle

Telephone Training Cont.



CIO Scenarios

Video