NSCC Customer Information Officer (CIO) Learning Hub

Welcome to the Learning Hub for Customer Information Officers.

This Hub contains learning resources to support the Customer Information Officer Learning Pathway.

Access each resource by clicking on the links below.

Get started by following these 3 simple steps:

1. Complete your Pre Self Reflection Tool.

2. Track the progress of your learning by following the Learning Checklist.

3. Email your completed Worksheets to your Coach.

Self Reflection Pre Self Reflection Tool Post Self Reflection (coming soon)	Learning Checklist Learning Checklist	Telephone Training Video 1 Video 2 Video 3 Worksheet	Better Conversations Video Worksheet
Clarifying Information Audio Worksheet	Signal Misroute Audio Audio Worksheet Phonetic Alphabet Video	Basic Rules for Speaking Information Sheet Crossword Puzzle	Telephone Training Cont. Video
CIO Scenarios About the Scenarios Video	Capability Framework Online Activities