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Meet Sherrie Killiby from Customer Strategy and Technology

Sherrie Killiby is the Director of Digital Customer Information Services. She’s also a State finalist in the 2020 Telstra Women’s Business Awards Link to external site, Public Sector and Academia category.

We spoke to Sherrie to get to know her a little better.

What do you do at Transport?

I lead a team of around 70 people to deliver and operate Transport’s digital trip planning products like transportnsw.info Link to external site, Opal Travel app Link to external site and the Transport Bot Link to external site.

What's your proudest moments?

Presenting the work of the Digital Customer Information Services team to others. I’m fortunate that I get to do this often, demonstrating the many ways you can get all the information you need to use the NSW public transport network.

What advice do you have for other women who are looking to progress their careers in Transport?

Be transparent, communicate well, back your ideas and recommendations with insights and research, always be prepared and have confidence in your abilities.

How do you ensure a good work/life balance?

It’s something that you need to continually work on creating, it doesn’t happen without conscious effort. And that conscious effort is rewarding for both your work and non-work time.

Tell us something that people may not know about you?

When I’m not at work, I’m a soccer mum and a dance mum.

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