Working through COVID

The Coronavirus situation has prompted significant change in the way that many of us work. This page provides information and guidance to support you to set yourself up and make the right decisions for you and your team during this time.


On this page you’ll find...

Click on the below links to navigate this page:


The way we work at Transport

As Transport is an essential service, our network remains fully operational during the pandemic. For our office-based employees, we’ve created a hybrid way of working that supports a mix of in person and virtual working. This approach allows us to respond and be agile in the way we work to accommodate the changing environment.

We know the changing pandemic restrictions will impact our way of working, and we’ll continue to follow the direction and advice provided by the NSW Government.

For now everyone across NSW who can work from home should continue to do so until further notice. For those who cannot work from home, our workplaces remain open. Please note that face masks are mandatory in some scenarios (see mask guidance here) and be sure to and follow our COVID-safe practices at all times.

For more information on our hybrid model and access to support resources for teams, visit The way we work at Transport.

Check out the tools and resources available to guide and support our people and teams to work in a hybrid way and maintain safety and wellbeing during the pandemic:


COVIDSafe workplaces

If you wish to continue working from home 100% of the time, you are free to do so. If you want to work from a Transport office, our offices are open for fully vaccinated workers.

To ensure we’re working in a COVIDSafe way, there are some processes in place in our workplaces including:

  • physical distancing and capacity guidance in workplaces and meeting rooms

  • green dots on desks to guide you where to sit

  • enhanced cleaning programs

  • hand sanitiser

  • QR codes for checking in and out via Service NSW app

  • disposable and reusable masks provided for staff, talk to your manager.

What you can do

  • Let your manager know if you are planning to come into a Transport office.

  • If travelling to a workplace, please consider active transport options. If travelling on public transport, mask use is mandatory.

  • Complete your COVIDSafe check in via the Service NSW app. Check out these Service NSW app instructions if you haven't done this before. Don’t forget to check out when you leave.

  • Wear a face mask in situations where it is difficult to maintain physical distancing.

  • If you are going to a new workplace, contact Concierge or your line manager for a building induction.

  • Choose a desk where there is a green dot, you must not sit at a desk if there's no dot.

  • Continue to practice good hygiene including regular hand washing and sanitising.

  • Wherever possible maintain good physical distancing including in the kitchen, meeting rooms, at workspaces and other common areas.

  • Follow the capacity guidelines for meeting rooms and ensure if booking group meetings that there’s enough room for all attendees within the capacity guidelines.

  • Stay home if you are unwell, get tested and inform your manager.

You can also see this workplace signage pack for an overview of the COVIDSafe messaging we have on display in our offices.



COVIDSafe Management Plans

TfNSW COVIDSafe Management Plan September 2021

Sydney Metro COVID-19 Management Plan July 2021

State Transit Authority COVID-19 Safety Plan July 2021

NSW TrainLink COVID-19 Safety Plan July 2021



What leave, when?

We understand there are lots of questions about leave arrangements and what leave we should be using for different situations.

If you have an urgent requirement, please discuss with your manager or your HR business partner.

Please read the What leave, when? page for more information on:


Can I travel for work?

People should avoid all non-essential travel for work and keep up to date with confirmed Coronavirus case locations so they can be avoided.

Approving managers need to consider the risk level of travelling versus the service delivery and operational outcomes that will be achieved by the travel. Any bookings made in advance should be reconsidered again closer to the date of travel and in line with current and changing Australian Government travel advice.

To travel safely, it’s essential to plan your trip before deciding to make your work journey. With hotels being more cautious about accepting guests, if travel within NSW is essential for your role and accommodation is required, please submit your travel requests as early as possible to allow for alternative arrangements to be made if necessary. If you or your people experience problems with travel or accommodation bookings, contact the TSS Service Centre on 133 877.

Please refer to the NSW Government's Travel and Transport Advice page for further guidance on travelling within NSW or interstate.

You can find the full NSW Government-sector advice on international and domestic travel and transport in relation to COVID-19 here.

In March, the Australian Government advised all Australians not to travel abroad and any Australians wishing to return home to do so as soon as possible.


Stakeholder engagement advice

Under the current Public Health Order, people are permitted to attend a residence for the purposes of carrying out work. As such, conduct of property inspections may resume. The restrictions on capacity limits in a home and requirements for vaccination do not apply in this instance.


Continuing to learn

Increasing your skills and gaining new ones shouldn’t stop because of Coronavirus, and there are a range of ways we support your learning and development online – it means you can learn from anywhere, at any time!

Please check out our Remote Learning Catalogue, which includes 13 new fee-free TAFE NSW short online courses introduced by the NSW Government to provide opportunities for people to upskill during this time or get the promotion or job they want when the pandemic is over.

Have a look at our range of upcoming and past webinars for you to watch.

Flexible working and working in new ways:

Mental health and wellbeing:

To find out more about available learning opportunities, please go to our Learning for everyone page.



New systems and software for our workplaces

One of the ways we’re keeping our workplaces COVIDSafe is by looking into new technologies.

We’ve implemented new software systems, Sine and Sierraview, at some of our sites to help manage capacity, understand workplace usage and also introduce measures for contract tracing like daily registrations

Check out the notification and the FAQs for more information on these systems, what information is collected and how it’s used.



COVID support services and resources

The pandemic affects all of us in different ways. It’s challenging and a testing time for everyone. Be mindful of how you are feeling and the toll the current situation is taking on your physical and mental health.

Here’s a list of services and resources to support your wellbeing from your mental to physical health.

Everyone can access these free services:

Service

Contact

About

Employee Assistance Program

Transport for NSW:

1300 364 360

Sydney Trains and NSW TrainLink:

1300 364 213

Free psychologist sessions for our people and their immediate family members. Including for mental health issues like anxiety, depression, relationship issues, illness, grief. Also offers dietician service and financial coaching.


Managers Assistance Program

Transport for NSW:

1300 364 360

Sydney Trains and NSW TrainLink:

1300 364 213

Free coaching sessions for people leaders and team supervisors to help lead teams through times of change and uncertainty or advice on managing complex employee issues. This is a great service if you’ve had someone in your team affected by COVID.

Benehub App

Create your BeneHub account and use:

  • Company identifier: TFNSW
  • Token: TFNSW01

Live chat support, plus access to meditation sessions, articles and learning modules.

Lifeline

13 11 14

www.lifeline.org.au

24/7 phone crisis support.

NSW Mental Health Line

1800 011 511


24-hour service to Mental Health Professionals. Can provide crisis support and community referrals.

Head to Health

www.headtohealth.gov.au

Australian government directory of mental health support and digital resources.

BlackDog Institute

Blackdog institute


Evidence based resources for coping with COVID and anxiety.

BeyondBlue Coronavirus Support

1800 512 348

www.coronavirus.beyondblue.org.au

Trained counsellors available by phone and online to assist with information, advice, and strategies to cope with COVID.

Beyond Blue

1300 224 636

www.beyondblue.org.au

Depression, anxiety, and suicide prevention. Phone support, live chat and forums.

WellMob

www.wellmob.org.au


Social, emotional, and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People.

Headspace

1800 650 890

www.headspace.org.au

National Youth Mental Health Foundation. For under 25 years. Physical offices, phone support, online resources, and app support.

Kids Helpline

1800 551 800

www.kidshelpline.com.au

Phone counselling service, web chat and online resource for under 25 years. Also, for parents and carers.

Parent Line

1300 1300 52

www.parentline.org.au

Phone counselling and support for parents and carers of children aged under 18.

1800 Respect

1800 737 732

www.1800respect.org.au

24/7 national sexual assault, domestic family violence counselling service.

Suicide Call Back Service

1300 659 467

www.suicidecallbackservice.org.au

24/7 phone, video and live chat crisis support and safety planning. Also offers bereavement counselling.

Mensline

1300 78 99 78

www.mensline.org.au

Phone and online counselling for men.


These services are all free and confidential. Do not hesitate to contact 000 in an emergency or if you are unsure of where to go.

Support to staying healthy and active at home

When you take time for yourself and give your body the food, rest, and activity it needs, you will have more energy to meet the demands of daily life. Bringing more balance to your daily routine during the pandemic will help you be more productive and more resilient to stressors.

Here are some services to include healthy routines and activities during your week:

Support

About

Healthy Eating and Active Living


Strategies for individuals and families to eat healthy and stay active during COVID.

Healthy eating and active living – Programs for the MOB


There are specific programs for Aboriginal People that can assist individuals and families with what to eat and how to get active.

Get Healthy NSW Health Coaching


Free telephone-based health coaching.

Get Healthy NSW Health Coaching – Aboriginal Program


A free and confidential phone-based service.

Sleep Hygiene Tips


Information on having a good night’s rest from NSW Health.

Exercise Right at Home


Safe home workouts created by exercise physiologists.

Healthy Living Workouts


Beginner to high level intensity workouts and tips for staying healthy at home.


For more tips and resources on staying healthy, access the Staywell tips portal page.

Meditation and mindfulness apps

Including mindfulness practice during the week can positively impact mental and physical health. Whether it’s by reducing stress, improving sleep, increasing focus, or improving relationships, research shows meditation works.

Here are a few apps to get you started:

The Coronavirus situation has prompted significant change in the way that many of us work. This page provides information and guidance to support you to set yourself up and make the right decisions for you and your team during this time.


On this page you’ll find...

Click on the below links to navigate this page:


The way we work at Transport

As Transport is an essential service, our network remains fully operational during the pandemic. For our office-based employees, we’ve created a hybrid way of working that supports a mix of in person and virtual working. This approach allows us to respond and be agile in the way we work to accommodate the changing environment.

We know the changing pandemic restrictions will impact our way of working, and we’ll continue to follow the direction and advice provided by the NSW Government.

For now everyone across NSW who can work from home should continue to do so until further notice. For those who cannot work from home, our workplaces remain open. Please note that face masks are mandatory in some scenarios (see mask guidance here) and be sure to and follow our COVID-safe practices at all times.

For more information on our hybrid model and access to support resources for teams, visit The way we work at Transport.

Check out the tools and resources available to guide and support our people and teams to work in a hybrid way and maintain safety and wellbeing during the pandemic:


COVIDSafe workplaces

If you wish to continue working from home 100% of the time, you are free to do so. If you want to work from a Transport office, our offices are open for fully vaccinated workers.

To ensure we’re working in a COVIDSafe way, there are some processes in place in our workplaces including:

  • physical distancing and capacity guidance in workplaces and meeting rooms

  • green dots on desks to guide you where to sit

  • enhanced cleaning programs

  • hand sanitiser

  • QR codes for checking in and out via Service NSW app

  • disposable and reusable masks provided for staff, talk to your manager.

What you can do

  • Let your manager know if you are planning to come into a Transport office.

  • If travelling to a workplace, please consider active transport options. If travelling on public transport, mask use is mandatory.

  • Complete your COVIDSafe check in via the Service NSW app. Check out these Service NSW app instructions if you haven't done this before. Don’t forget to check out when you leave.

  • Wear a face mask in situations where it is difficult to maintain physical distancing.

  • If you are going to a new workplace, contact Concierge or your line manager for a building induction.

  • Choose a desk where there is a green dot, you must not sit at a desk if there's no dot.

  • Continue to practice good hygiene including regular hand washing and sanitising.

  • Wherever possible maintain good physical distancing including in the kitchen, meeting rooms, at workspaces and other common areas.

  • Follow the capacity guidelines for meeting rooms and ensure if booking group meetings that there’s enough room for all attendees within the capacity guidelines.

  • Stay home if you are unwell, get tested and inform your manager.

You can also see this workplace signage pack for an overview of the COVIDSafe messaging we have on display in our offices.



COVIDSafe Management Plans

TfNSW COVIDSafe Management Plan September 2021

Sydney Metro COVID-19 Management Plan July 2021

State Transit Authority COVID-19 Safety Plan July 2021

NSW TrainLink COVID-19 Safety Plan July 2021



What leave, when?

We understand there are lots of questions about leave arrangements and what leave we should be using for different situations.

If you have an urgent requirement, please discuss with your manager or your HR business partner.

Please read the What leave, when? page for more information on:


Can I travel for work?

People should avoid all non-essential travel for work and keep up to date with confirmed Coronavirus case locations so they can be avoided.

Approving managers need to consider the risk level of travelling versus the service delivery and operational outcomes that will be achieved by the travel. Any bookings made in advance should be reconsidered again closer to the date of travel and in line with current and changing Australian Government travel advice.

To travel safely, it’s essential to plan your trip before deciding to make your work journey. With hotels being more cautious about accepting guests, if travel within NSW is essential for your role and accommodation is required, please submit your travel requests as early as possible to allow for alternative arrangements to be made if necessary. If you or your people experience problems with travel or accommodation bookings, contact the TSS Service Centre on 133 877.

Please refer to the NSW Government's Travel and Transport Advice page for further guidance on travelling within NSW or interstate.

You can find the full NSW Government-sector advice on international and domestic travel and transport in relation to COVID-19 here.

In March, the Australian Government advised all Australians not to travel abroad and any Australians wishing to return home to do so as soon as possible.


Stakeholder engagement advice

Under the current Public Health Order, people are permitted to attend a residence for the purposes of carrying out work. As such, conduct of property inspections may resume. The restrictions on capacity limits in a home and requirements for vaccination do not apply in this instance.


Continuing to learn

Increasing your skills and gaining new ones shouldn’t stop because of Coronavirus, and there are a range of ways we support your learning and development online – it means you can learn from anywhere, at any time!

Please check out our Remote Learning Catalogue, which includes 13 new fee-free TAFE NSW short online courses introduced by the NSW Government to provide opportunities for people to upskill during this time or get the promotion or job they want when the pandemic is over.

Have a look at our range of upcoming and past webinars for you to watch.

Flexible working and working in new ways:

Mental health and wellbeing:

To find out more about available learning opportunities, please go to our Learning for everyone page.



New systems and software for our workplaces

One of the ways we’re keeping our workplaces COVIDSafe is by looking into new technologies.

We’ve implemented new software systems, Sine and Sierraview, at some of our sites to help manage capacity, understand workplace usage and also introduce measures for contract tracing like daily registrations

Check out the notification and the FAQs for more information on these systems, what information is collected and how it’s used.



COVID support services and resources

The pandemic affects all of us in different ways. It’s challenging and a testing time for everyone. Be mindful of how you are feeling and the toll the current situation is taking on your physical and mental health.

Here’s a list of services and resources to support your wellbeing from your mental to physical health.

Everyone can access these free services:

Service

Contact

About

Employee Assistance Program

Transport for NSW:

1300 364 360

Sydney Trains and NSW TrainLink:

1300 364 213

Free psychologist sessions for our people and their immediate family members. Including for mental health issues like anxiety, depression, relationship issues, illness, grief. Also offers dietician service and financial coaching.


Managers Assistance Program

Transport for NSW:

1300 364 360

Sydney Trains and NSW TrainLink:

1300 364 213

Free coaching sessions for people leaders and team supervisors to help lead teams through times of change and uncertainty or advice on managing complex employee issues. This is a great service if you’ve had someone in your team affected by COVID.

Benehub App

Create your BeneHub account and use:

  • Company identifier: TFNSW
  • Token: TFNSW01

Live chat support, plus access to meditation sessions, articles and learning modules.

Lifeline

13 11 14

www.lifeline.org.au

24/7 phone crisis support.

NSW Mental Health Line

1800 011 511


24-hour service to Mental Health Professionals. Can provide crisis support and community referrals.

Head to Health

www.headtohealth.gov.au

Australian government directory of mental health support and digital resources.

BlackDog Institute

Blackdog institute


Evidence based resources for coping with COVID and anxiety.

BeyondBlue Coronavirus Support

1800 512 348

www.coronavirus.beyondblue.org.au

Trained counsellors available by phone and online to assist with information, advice, and strategies to cope with COVID.

Beyond Blue

1300 224 636

www.beyondblue.org.au

Depression, anxiety, and suicide prevention. Phone support, live chat and forums.

WellMob

www.wellmob.org.au


Social, emotional, and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People.

Headspace

1800 650 890

www.headspace.org.au

National Youth Mental Health Foundation. For under 25 years. Physical offices, phone support, online resources, and app support.

Kids Helpline

1800 551 800

www.kidshelpline.com.au

Phone counselling service, web chat and online resource for under 25 years. Also, for parents and carers.

Parent Line

1300 1300 52

www.parentline.org.au

Phone counselling and support for parents and carers of children aged under 18.

1800 Respect

1800 737 732

www.1800respect.org.au

24/7 national sexual assault, domestic family violence counselling service.

Suicide Call Back Service

1300 659 467

www.suicidecallbackservice.org.au

24/7 phone, video and live chat crisis support and safety planning. Also offers bereavement counselling.

Mensline

1300 78 99 78

www.mensline.org.au

Phone and online counselling for men.


These services are all free and confidential. Do not hesitate to contact 000 in an emergency or if you are unsure of where to go.

Support to staying healthy and active at home

When you take time for yourself and give your body the food, rest, and activity it needs, you will have more energy to meet the demands of daily life. Bringing more balance to your daily routine during the pandemic will help you be more productive and more resilient to stressors.

Here are some services to include healthy routines and activities during your week:

Support

About

Healthy Eating and Active Living


Strategies for individuals and families to eat healthy and stay active during COVID.

Healthy eating and active living – Programs for the MOB


There are specific programs for Aboriginal People that can assist individuals and families with what to eat and how to get active.

Get Healthy NSW Health Coaching


Free telephone-based health coaching.

Get Healthy NSW Health Coaching – Aboriginal Program


A free and confidential phone-based service.

Sleep Hygiene Tips


Information on having a good night’s rest from NSW Health.

Exercise Right at Home


Safe home workouts created by exercise physiologists.

Healthy Living Workouts


Beginner to high level intensity workouts and tips for staying healthy at home.


For more tips and resources on staying healthy, access the Staywell tips portal page.

Meditation and mindfulness apps

Including mindfulness practice during the week can positively impact mental and physical health. Whether it’s by reducing stress, improving sleep, increasing focus, or improving relationships, research shows meditation works.

Here are a few apps to get you started:

Page last updated: 24 November 2021, 13:59