2021 People Matter Employee Survey

About PMES

The Public Service Commission (PSC) conducts the PMES annually to understand the current state of the NSW Public Sector to inform sector-wide workforce initiatives. Transport has been participating in the PMES survey since 2014 (and as independent entities prior to that).

PMES plays a key role in helping us at Transport understand how we are tracking towards our Transport Blueprint aspiration of thriving people doing meaningful work and understanding what actions we can take to achieve this.

The regular Pulse Checks are a great way for us to check-in with you and take immediate action on the things that matter most, like your safety and wellbeing. The PMES is a more extensive survey that helps us understand more about how you’re feeling about your work, your team, your experience of leadership and Transport more broadly, and compare it with previous surveys.

You can access Transport PMES reports from the Public Service Commission website.


Headline results from PMES 2021

  • Over 19,000 people participated which equates to 71% of our workforce.
  • Our overall engagement score decreased slightly from 67 in 2020 to 66 in 2021.
  • 71% of people who responded would recommend Transport as a great place to work.
  • The majority of people - 71% (up 4 points from 2020) told us they’re satisfied with their ability to use flexible working arrangements.
  • Approximately 3 in 4 people (76%) feel satisfied with how we’re keeping them safe.
  • 71% of people (up 3 points from 2020) are satisfied with our focus on customer service at Transport.

Opportunities for improvement

Wellbeing

Only 62% of people told us they had a satisfactory sense of wellbeing. Although this is an increase on our June Pulse Check, it remains 5 points down from PMES last year. This is a reminder we need to keep checking in with and looking out for each other.

Readying our organisation for the future

60% of people believe Transport is making improvements to meet future challenges (down 1 point since 2020). We’ve been on a journey to align the whole of Transport under a single operating model and set ourselves up for the future. That said, the work isn’t over and we will continue to focus on how we bring this to life.

Your development

Many people told us that development is really important, however only 1 in 2 people feel supported in this area. We’ll be focusing on how we can provide more opportunities over the next 12 months.

Our leadership and behaviours across Transport

Many people told us they would like to see more recognition for everyday good work as well as taking accountability for what’s expected of us. It can be easy to overlook the importance of celebrating our wins, or at times delivering on our promises, but this is something we can all work on.

Taking action

This year, we’re focusing on listening to your feedback and taking action on what matters most to you. Watch this space to find out more about what changes we are making based off your feedback.


Support for leaders

Check out the PMES resources including tools to help our leaders navigate the PMES results. You can also watch this video about listening to our people and responding to their feedback:



Response rate dashboard

You can see the 2021 final response rate for agencies, divisions and branches by viewing the interactive response rate dashboard.





About PMES

The Public Service Commission (PSC) conducts the PMES annually to understand the current state of the NSW Public Sector to inform sector-wide workforce initiatives. Transport has been participating in the PMES survey since 2014 (and as independent entities prior to that).

PMES plays a key role in helping us at Transport understand how we are tracking towards our Transport Blueprint aspiration of thriving people doing meaningful work and understanding what actions we can take to achieve this.

The regular Pulse Checks are a great way for us to check-in with you and take immediate action on the things that matter most, like your safety and wellbeing. The PMES is a more extensive survey that helps us understand more about how you’re feeling about your work, your team, your experience of leadership and Transport more broadly, and compare it with previous surveys.

You can access Transport PMES reports from the Public Service Commission website.


Headline results from PMES 2021

  • Over 19,000 people participated which equates to 71% of our workforce.
  • Our overall engagement score decreased slightly from 67 in 2020 to 66 in 2021.
  • 71% of people who responded would recommend Transport as a great place to work.
  • The majority of people - 71% (up 4 points from 2020) told us they’re satisfied with their ability to use flexible working arrangements.
  • Approximately 3 in 4 people (76%) feel satisfied with how we’re keeping them safe.
  • 71% of people (up 3 points from 2020) are satisfied with our focus on customer service at Transport.

Opportunities for improvement

Wellbeing

Only 62% of people told us they had a satisfactory sense of wellbeing. Although this is an increase on our June Pulse Check, it remains 5 points down from PMES last year. This is a reminder we need to keep checking in with and looking out for each other.

Readying our organisation for the future

60% of people believe Transport is making improvements to meet future challenges (down 1 point since 2020). We’ve been on a journey to align the whole of Transport under a single operating model and set ourselves up for the future. That said, the work isn’t over and we will continue to focus on how we bring this to life.

Your development

Many people told us that development is really important, however only 1 in 2 people feel supported in this area. We’ll be focusing on how we can provide more opportunities over the next 12 months.

Our leadership and behaviours across Transport

Many people told us they would like to see more recognition for everyday good work as well as taking accountability for what’s expected of us. It can be easy to overlook the importance of celebrating our wins, or at times delivering on our promises, but this is something we can all work on.

Taking action

This year, we’re focusing on listening to your feedback and taking action on what matters most to you. Watch this space to find out more about what changes we are making based off your feedback.


Support for leaders

Check out the PMES resources including tools to help our leaders navigate the PMES results. You can also watch this video about listening to our people and responding to their feedback:



Response rate dashboard

You can see the 2021 final response rate for agencies, divisions and branches by viewing the interactive response rate dashboard.





Page last updated: 11 November 2021, 12:41