Welcome to the Performance Investigation Specialist Program
Congratulations
Congratulations on starting your new role as a Performance Investigation Specialist with Sydney Trains!
We are excited to have you onboard.
About the Performance Investigation Specialist Role
The role is responsible for investigating train running exceptions to the daily working timetable and investigating missing train running performance data for Sydney Trains, freight and Third party operators and transfer of comprehensive performance and incident data from existing legacy train location systems, incident management systems, incident attribution workflow systems, business intelligence solutions, customer demand and load data to the Performance Management IT System (PMS).
The role will provide key subject matter expertise (SME) to the development and implementation of improved performance monitoring, improvement and reporting systems. The role will have a “Day O” reporting responsibilities for network service performance.
Learn more about the PIS Team here.
About the ROC
The Rail Operations Centre (ROC) serves as a mission-critical "nerve centre" where Sydney Trains and NSW TrainLink work together as one team, to manage all aspects of the network for the benefit of our customers.
Visit the ROC Intranet page to learn more.
Your Learning Pathway
We have designed a Learning Pathway that will equip you with the knowledge and skills to confidently perform your role as a PIS.
The Program has a variety of induction, compliance & corporate, core business and soft skills learning requirements.
The Program focuses on the key capabilities required of your role:
- Personal Attributes - Integrity
- Relationships - Communicate effectively
- Results - Deliver results
- Technology - Adept.
The Learning Hub
This Learning Hub is designed to support you through your learning pathway to becoming a PIS at Sydney Trains.
Click on the below links to download a range of resources including instructional videos, training material and user guides.
Train Location System (TLS) | |
The TLS is an information system that indicates the general location of trains based on multiple data inputs. It also associates customer information and performance indications against time tables. Importantly, the TLS does not show specific track occupancy of rail traffic and therefore must not be used to make critical safety decisions. Information about the specific location of rail traffic must be obtained only from purpose designed signalling equipment. Signallers, upon request can provide this information. | |
 | Watch this video to learn about the TLS including the Train Map, Timetable Query, Find Train, Notice Board and Replay functions. |
 | TLS Manual |
Train Location System (TLS) On-Time Running (OTR) | |||
 | TLS OTR IMMS TMO User Guide |  | TLS OTR IIMS User Guide |
 | Watch this video to learn about TLS OTR Accept as untimetabled. |  | Watch this video to learn about TLS OTR Arrival time out of order. |
 | Watch this video to learn about TLS OTR Cancelling trip. |  | Watch this video to learn about TLS OTR Delay entry. |
 | Watch this video to learn about TLS OTR Early. |  | Watch this video to learn about TLS OTR Missing actual destination. |
 | Watch this video to learn about TLS OTR Missing actual origin. |  | Watch this video to learn about TLS OTR Missing actuals in run. |
 | Watch this video to learn about TLS OTR Skipped stop. |  | Watch this video to learn about TLS OTR Start short and add stop. |
 | Watch this video to learn about TLS OTR Stop short. | ||
Incident Information Management System (IIMS) | |||
 | Watch this video to learn about IIMS Delay Reports. |  | Watch this video to learn more about IIMS Incident Coding. |
 | Incident Attribution Training Material | ||
Rail Emergency Management (REM) | |||
| Rail Emergency Management (REM) is an incident management support tool that accelerates the process of sharing information between operational staff to resolve incidents quickly. Staff will be able to record, manage and access incidents efficiently and safely, plan practical responses and keep our customers moving. | |||
 | REM Update Guidelines |  | REM Web Portal and Creation of Notification by PIS |
 | REM Delay Code to IIMS Event Type Mapping |  | REM Cause to IIMS Cause Mapping |
 | REM Sample Mapping of the New Incident Coding |  | REM Update Briefing |
 | REM EMC Manual |  | NIM TSDM Briefing |
 | REM Safety and Environment Related Incident Type Guide | ||
Salesforce | |||
 | Watch this video to learn about the Salesforce Delay and No Delay Queue | ||
 | Salesforce Reports and Dashboard User Guide |  | Salesforce PANDA PIS User Guide |
 | Salesforce Quality Checklist | ||
CCTV | |||
 | Watch this video to learn about CCTV. | ||
ROC Reports | |||
 | Watch this video to learn about ROC Report Freight Report. |  | Watch this video to learn about ROC Report TSR. |
 | Watch this video to learn about ROC Report Tableau. | ||
Customer Volume | |
 | Watch this video to learn about customer volume. |
Microster | |||
Microster is an electronic rostering system that aims to improve and consolidate rostering activities. | |||
 | Watch this video to learn about how to process timesheets. |  | Watch this video to learn about how to allocate overtime. |
 | Watch this video to learn about how to allocate sick leave. | ||
DOMO | |||
The “Sydney Network Sectional Running” and “Sydney Network Dwell On Time” Management Dashboards measures the performance all trip numbers across the Sydney Trains Metropolitan Network across a selected time period. | |||
 | DOMO Incident Investigation Training Material |  | DOMO PIS User Requirements |
DTIP | |||
 | Watch this video to learn about DTIP Rosters. |  | Watch this video to learn about DTIP Timetable and STN. |
TCDC CIU | |
 | Watch this video to learn about TCDC CIU. |
Useful Information | |||
 | TSDM NIM Boundary |  | ROC Key Contacts |
 | Contact Details of Roles on CRF | ||
Online Learning | |||
| Login to Equip via the Intranet or desktop shortcut to complete the below online modules. The modules can be accessed via your My Learning Assignments or by searching using the listed course codes. | |||
| RES001E Respectful Behaviour COC001E Living Our Code ETH001E Professional Ethics CHI001E Child Protection IND002C My Place at Transport IND003C Enterprise Agreement Overview | | QT01E Quality Toolkit - Problem Solving QT02E Quality Toolkit - Cause and Effect Analysis QT06E Quality Process Performance MonitoringQT07E Quality Toolkit - Decision Making QT03E Quality Toolkit- Brainstorming |
| INF001E Information Management PFU001E Privacy Foundations CYB100P Cyber Safety |  | CH66E Kronos Time Recording SM19E Rostering Principles EA03E Sydney Trains Environment Awareness BSC03E WHS Online AMS01E Asset Management Awareness SHM04E SHEM Report an Incident |
Your Learning Pathway
Download the PIS Learning Pathway.
Your On-the-Job Logbook
Download your PIS On-the-Job Workbook.
ROC Ways of Working
Visit the ROC Ways of Working site to learn more about how we aim to improve our systems and processes, during both normal and degraded operations, and to ultimately deliver seamless journey experiences for our customers.
Get the SuccessFactors app
Using a mobile or tablet device to access your training in Equip?
Use the Quick Reference Guide to download and activate the SuccessFactors app on your device.
Online Learning on Equip
Access a range of resources to support your online learning via Equip.
RailSafe
Visit the RailSafe website to access all of the Sydney Trains Network Rules and Procedures.
