I’m Alex

When a little boy accidently stepped off a train and was separated from his parents at Wynyard Station, Alex Lee stepped in to help the station team reunite the family.

Some days you really feel like you can make a difference and that was definitely one of those days. I remember I was working on a terminating train at Strathfield and my colleague who was working at Wynyard called me to say she had found a lost little boy.

The boy didn’t speak any English and so my colleague asked me to translate.

It turned out he was only nine years old and was on his way to the airport with his parents to fly back to China when he got off at the wrong stop! The station team were trying to track down his parents who were still on the train.

They put me on the phone to him and I helped him answer the police questions. He did his best with the questions but thinking back on it, he was a remarkably calm and composed little bloke. We were so worried for him, but I think he was less panicked than we were.

I stayed on the phone with him until we tracked down his family and got them all back together – just in time to catch their flight.

I originally joined Transport as a Customer Service Attendant but I’ve moved on to a role as a Transport Officer now. I really like being able to help people and being out and about on the network with our customers.

I’m enjoying my career at Transport. There’s a broad range of jobs here and opportunities to take secondments and that kind of thing. I have a supportive manager and a good team, so let’s see where I end up.