NSW Severe Weather Event

What's happening

With the current weather conditions still affecting certain roads and public transport across the State we are asking everyone in flood affected areas to avoid unnecessary travel. Motorists should exercise extreme caution and never drive through flooded waters.

If you do need to travel please check www.livetraffic.com, www.myroadinfo.com.au or visit www.transportnsw.info to plan ahead and see which routes are operating.


What you need to do

  • Keep up-to-date with the latest information on local TV and radio broadcasts and the Bureau of Meteorology at www.bom.gov.au.
  • Minimise non-essential travel in affected areas: If you live in, or are visiting, an affected area to help stay safe consider if you need to travel at this time especially as road closures are in place and there is much recovery work to be done
  • Work from home: If you live in an affected flood area if you can work from home, please do so to keep safe and reduce pressure on our network.
  • Talk to your manager: If you have been impacted as a result of the severe weather and therefore cannot attend work, contact your manager as soon as you can. Support is available.

You can find out more from the State Emergency Service about moving vehicles away from trees, securing loose items around your home and not driving, riding or walking through flood water.


Critical links and numbers to know

  • Latest weather updates: Can be found on the Bureau of Meteorology at www.bom.gov.au or by calling 1300 659 210. Be sure to check information often as it is updated regularly.
  • Latest traffic information: www.livetraffic.com or www.myroadinfo.com.au.
  • Trip planning: To plan ahead and see which routes are operating visit www.transportnsw.info
  • Information relating to severe weather and flooding: Contact the Public Information and Inquiry Centre for information relating to the severe weather and flooding 24 hours a day until at least 5pm on Monday 22 March 2021 by phoning 1800 227 228. Note this does not replace the State Emergency Service hotline.
  • Evacuation areas information: Detailed explanations of each evacuation order can be found on the NSW SES website: www.ses.nsw.gov.au.
  • Evacuations Centres: A full list of evacuation centres available to affected community members can be found here.
  • Emergency assistance: To seek emergency assistance during a flood or storm call the NSW State Emergency Service on 132 500 or visit www.ses.nsw.gov.au.
  • For all other emergencies: Contact Triple Zero (000).
  • Tips on preparation and safety: Can be found here on the State Emergency Service including tips on moving vehicles away from trees, securing loose items around your home and not driving, riding or walking through flood water.


Support for our people

Support Hotline: Transport is serious about supporting our people and communities during the current extreme weather event. We have implemented a range of provisions for our people, which are now in place.

These include leave and flexible working options and are available for employees who have been impacted or where they are providing other relevant emergency support. More information about the options available can be found here.

As everyone’s situation is different, talk to your manager about arrangements that are right for you and your family. If you are unsure, or have any questions about what support is available, please contact our support hotline on 133 877. Hotline hours are Monday to Friday 8am to 5pm.

Staywell Hub: It’s important you look after yourselves and loved ones during this time. Please reach out for help and support if you need this by visiting our Staywell hub.


Disaster support available

The NSW Government has declared disasters in several Local Government Areas to ensure immediate financial support reaches communities across the State affected by the floods and storms. You can find a full list of these areas here.

If you live in one of these areas and your home or belongings have been damaged financial support is available. To find out more information call the Disaster Customer Care Service on 13 77 88 or visit www.service.nsw.gov.au/


What's happening

With the current weather conditions still affecting certain roads and public transport across the State we are asking everyone in flood affected areas to avoid unnecessary travel. Motorists should exercise extreme caution and never drive through flooded waters.

If you do need to travel please check www.livetraffic.com, www.myroadinfo.com.au or visit www.transportnsw.info to plan ahead and see which routes are operating.


What you need to do

  • Keep up-to-date with the latest information on local TV and radio broadcasts and the Bureau of Meteorology at www.bom.gov.au.
  • Minimise non-essential travel in affected areas: If you live in, or are visiting, an affected area to help stay safe consider if you need to travel at this time especially as road closures are in place and there is much recovery work to be done
  • Work from home: If you live in an affected flood area if you can work from home, please do so to keep safe and reduce pressure on our network.
  • Talk to your manager: If you have been impacted as a result of the severe weather and therefore cannot attend work, contact your manager as soon as you can. Support is available.

You can find out more from the State Emergency Service about moving vehicles away from trees, securing loose items around your home and not driving, riding or walking through flood water.


Critical links and numbers to know

  • Latest weather updates: Can be found on the Bureau of Meteorology at www.bom.gov.au or by calling 1300 659 210. Be sure to check information often as it is updated regularly.
  • Latest traffic information: www.livetraffic.com or www.myroadinfo.com.au.
  • Trip planning: To plan ahead and see which routes are operating visit www.transportnsw.info
  • Information relating to severe weather and flooding: Contact the Public Information and Inquiry Centre for information relating to the severe weather and flooding 24 hours a day until at least 5pm on Monday 22 March 2021 by phoning 1800 227 228. Note this does not replace the State Emergency Service hotline.
  • Evacuation areas information: Detailed explanations of each evacuation order can be found on the NSW SES website: www.ses.nsw.gov.au.
  • Evacuations Centres: A full list of evacuation centres available to affected community members can be found here.
  • Emergency assistance: To seek emergency assistance during a flood or storm call the NSW State Emergency Service on 132 500 or visit www.ses.nsw.gov.au.
  • For all other emergencies: Contact Triple Zero (000).
  • Tips on preparation and safety: Can be found here on the State Emergency Service including tips on moving vehicles away from trees, securing loose items around your home and not driving, riding or walking through flood water.


Support for our people

Support Hotline: Transport is serious about supporting our people and communities during the current extreme weather event. We have implemented a range of provisions for our people, which are now in place.

These include leave and flexible working options and are available for employees who have been impacted or where they are providing other relevant emergency support. More information about the options available can be found here.

As everyone’s situation is different, talk to your manager about arrangements that are right for you and your family. If you are unsure, or have any questions about what support is available, please contact our support hotline on 133 877. Hotline hours are Monday to Friday 8am to 5pm.

Staywell Hub: It’s important you look after yourselves and loved ones during this time. Please reach out for help and support if you need this by visiting our Staywell hub.


Disaster support available

The NSW Government has declared disasters in several Local Government Areas to ensure immediate financial support reaches communities across the State affected by the floods and storms. You can find a full list of these areas here.

If you live in one of these areas and your home or belongings have been damaged financial support is available. To find out more information call the Disaster Customer Care Service on 13 77 88 or visit www.service.nsw.gov.au/


  • Additional protections for volunteers declared

    At Transport we know there will be a number of our people who live and work in the flood affected communities. We extend our thoughts and sincere appreciation to all volunteers across Transport for their contributions in the rescue and recovery efforts.

    To help reassure volunteers and allow them to focus on the task at hand, special provisions have been put in place by the NSW Government to protect the employment of volunteers assisting with the ongoing flood situation, with more than 2,000 personnel deployed to emergencies at any time.

    Under the State Emergency and Rescue Management Act 1989, the Volunteer Protection Order enforces penalties for employers who victimise staff for being absent when they’re engaged in emergency operations. The order applies to volunteers from the NSW State Emergency Service, the NSW Rural Fire Service, Marine Rescue NSW, NSW Volunteer Rescue Association and Surf Life Saving NSW.

    At Transport, employees who are volunteering for emergency support may have access to special leave. Special leave in this instance can be approved by the 1-up manager for the period that the employee volunteers. The volunteering employee should ensure that they follow advice around fatigue management and ensure that appropriate breaks are taken before returning to their normal role at work. This should be discussed and agreed to with their leader.

  • Keen to donate? Here's how

    We understand many of you will be keen to donate. The NSW Government is urging people not to donate unwanted goods to communities affected by the floods. We need to ensure local charities and recovery organisations aren’t inundated with donations they don’t need and the dropping off of physical goods puts a strain on communities and charities, trying to sort through the goods.

    People are encouraged to help communities in times of need, and the best way they can do this is via the official donations channel. In this instance, the NSW Government and GIVIT, are working together alongside charities to assess need and advise what critical and immediate material support is required.

    To donate or learn more about GIVIT’s ‘Severe Storms and Flooding’ Appeal, visit GIVIT.org.au/severe-storms-and-flooding

Page last updated: 26 March 2021, 11:01