Mental Health and Wellbeing

Looking after our mental health and wellbeing is critical at this time of increased pressure both in the workforce and at home due to the ongoing effects of COVID-19.

Your health and safety continues to be our number one priority. This page outlines the different ways you can support yourself or get the support you need during this time. It also provides tips and guidance on what you can do now to look after your health and wellbeing.


Where you can get help right now

The below resources are available immediately:

  • There are over 150 Mental Health First Aiders across the whole of Transport available to confidentially discuss any issues that may be impacting your mental wellbeing.
  • Talk to your HR Business Partner for general advice and support using short-term, solution oriented coaching and advisory services (such as EAP and MAP) on a wide range of personal and work-related issues.
  • Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support. Call 13 11 14 for 24/7 confidential support.
  • Beyond Blue is an Australian mental health and wellbeing support organisation. They are also running a specialised COVID support service during this time. Call 1800 512 348 to speak with a counsellor.

Further mental health support lines:



More support available

Employee Assistance Program

The Employee Assistance Program helpline is available at any time for you and/or your family to access. Please note that delays are being experienced where face-to-face meetings are requested, so telephone meetings are a more efficient option right now.

Contact numbers

  • TfNSW, Sydney Metro, Roads and Maritime, and State Transit: 1300 360 364
  • Sydney Trains and NSW TrainLink: 1300 364 213
  • Aboriginal and Torres Strait Islander support line: 1800 816 152


Staywell Hub

Visit the Staywell page on the Portal for more resources on wellbeing and support for employees and leaders as well as fact sheets and guides around Transport procedures.


Wellbeing webinars

We've partnered with Aware Super, Benestar and Parents at Work to offer our people and leaders a range of wellbeing and support webinars.

Check out what wellbeing webinars are available.


Domestic violence support

Our biggest priority is to ensure the physical and psychological safety of our people. We have special leave for anyone impacted by domestic family violence and abuse:

Speak to your manager or HR Business Partner about special leave and other ways we can support you, including:

Visit the Domestic and family violence and abuse page on the Portal for more information and support services,



Looking after yourself during this time

Some of us may be finding it hard to concentrate, getting upset more easily and anxious over what will happen next.

There are a few simple things that we can do for ourselves to help our mental wellbeing and reduce stress during this time.

Looking after your health and wellbeing

Let’s start by paying attention to these eight ways to look after your health and wellbeing:

  • Know when to switch off
  • Pay attention to your breathing
  • Find healthy ways to cope and relax
  • Eat, sleep and live well
  • Maintain connections
  • Manage uncertainty by staying in the present
  • Be kind and compassionate – to yourself and others
  • If you’re feeling like you’re not coping, get professional advice


Additional resources to support your wellbeing



Flexible working options and leave

We understand there is no one size fits all in the current working environment, which is why we encourage you to speak to your manager if you require additional flexibility in your working day.

There are many leave arrangements available for different situations. Visit the What leave, when? page to discover what leave you or members of your team may be eligible for.

You can also visit the Flexible working arrangements page on the Portal to see what options are available to you.


Looking after our mental health and wellbeing is critical at this time of increased pressure both in the workforce and at home due to the ongoing effects of COVID-19.

Your health and safety continues to be our number one priority. This page outlines the different ways you can support yourself or get the support you need during this time. It also provides tips and guidance on what you can do now to look after your health and wellbeing.


Where you can get help right now

The below resources are available immediately:

  • There are over 150 Mental Health First Aiders across the whole of Transport available to confidentially discuss any issues that may be impacting your mental wellbeing.
  • Talk to your HR Business Partner for general advice and support using short-term, solution oriented coaching and advisory services (such as EAP and MAP) on a wide range of personal and work-related issues.
  • Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support. Call 13 11 14 for 24/7 confidential support.
  • Beyond Blue is an Australian mental health and wellbeing support organisation. They are also running a specialised COVID support service during this time. Call 1800 512 348 to speak with a counsellor.

Further mental health support lines:



More support available

Employee Assistance Program

The Employee Assistance Program helpline is available at any time for you and/or your family to access. Please note that delays are being experienced where face-to-face meetings are requested, so telephone meetings are a more efficient option right now.

Contact numbers

  • TfNSW, Sydney Metro, Roads and Maritime, and State Transit: 1300 360 364
  • Sydney Trains and NSW TrainLink: 1300 364 213
  • Aboriginal and Torres Strait Islander support line: 1800 816 152


Staywell Hub

Visit the Staywell page on the Portal for more resources on wellbeing and support for employees and leaders as well as fact sheets and guides around Transport procedures.


Wellbeing webinars

We've partnered with Aware Super, Benestar and Parents at Work to offer our people and leaders a range of wellbeing and support webinars.

Check out what wellbeing webinars are available.


Domestic violence support

Our biggest priority is to ensure the physical and psychological safety of our people. We have special leave for anyone impacted by domestic family violence and abuse:

Speak to your manager or HR Business Partner about special leave and other ways we can support you, including:

Visit the Domestic and family violence and abuse page on the Portal for more information and support services,



Looking after yourself during this time

Some of us may be finding it hard to concentrate, getting upset more easily and anxious over what will happen next.

There are a few simple things that we can do for ourselves to help our mental wellbeing and reduce stress during this time.

Looking after your health and wellbeing

Let’s start by paying attention to these eight ways to look after your health and wellbeing:

  • Know when to switch off
  • Pay attention to your breathing
  • Find healthy ways to cope and relax
  • Eat, sleep and live well
  • Maintain connections
  • Manage uncertainty by staying in the present
  • Be kind and compassionate – to yourself and others
  • If you’re feeling like you’re not coping, get professional advice


Additional resources to support your wellbeing



Flexible working options and leave

We understand there is no one size fits all in the current working environment, which is why we encourage you to speak to your manager if you require additional flexibility in your working day.

There are many leave arrangements available for different situations. Visit the What leave, when? page to discover what leave you or members of your team may be eligible for.

You can also visit the Flexible working arrangements page on the Portal to see what options are available to you.


Page last updated: 21 July 2021, 18:42