Our response

Transport is a key part of NSW’s plan for a COVID Safe economy. We are helping NSW safely move around and return to jobs, and supporting businesses so they can plan for their workforces.

It’s been an incredible effort of planning, coordination and on-the-ground implementation by everyone across Transport. Thanks to the extraordinary commitment of our people, we’ve been able to provide a response for the people of NSW that has been noticed internationally.

Check out our:

Read the key points of our Plan below and watch the latest video updates on how we are responding to the Coronavirus outbreak below:

Public transport

  • More than 3300 extra temporary weekly services added to the network to help customers make smart travel choices and practice physical distancing
  • Hundreds of additional transport staff, including Transport and Marshalling Officers, deployed to key transport interchanges and hubs across Sydney, Newcastle, Wollongong and the Blue Mountains
  • More than 450,000 green physical distancing dots rolled out across all modes to show customers where to sit or stand.
  • Ramped up frequency, intensity and visibility of cleaning across the network, an additional 1400 cleaners hired and more than 1 million extra hours of cleaning. Some modes – such as Sydney Trains carriages – are being cleaned up to four times a day
  • Improved real-time information through apps, social media and transportnsw.info website to assist customers with planning ahead.

Active transport - walking, cycling

  • More than 20 kilometres of pop-up cycleways are being rolled out across high priority routes across Sydney including at Randwick, Parramatta and Sydney CBD
  • Pop-up cycleways are also being rolled out in outer metropolitan and regional areas in the coming months including Newcastle, Wollongong and Goulburn
  • Lower speed limits at eight busy locations across Sydney to provide a safer environment for pedestrians and cyclists.

Point to Point – rideshare, taxis, hire car

  • Sanitisation cleaning stations have been opened in Sydney and key locations across NSW for rideshare, taxis and hire car vehicles to be cleaned daily to maintain the safety of both drivers and customers

Keeping the roads moving and additional parking

  • Actively managing the road network to reduce congestion for those who choose to drive
  • Additional car parking at major employment centres across Sydney including Moore Park
  • Continuing to assist the freight industry with information and planning regarding extended delivery hours.

Transport is a key part of NSW’s plan for a COVID Safe economy. We are helping NSW safely move around and return to jobs, and supporting businesses so they can plan for their workforces.

It’s been an incredible effort of planning, coordination and on-the-ground implementation by everyone across Transport. Thanks to the extraordinary commitment of our people, we’ve been able to provide a response for the people of NSW that has been noticed internationally.

Check out our:

Read the key points of our Plan below and watch the latest video updates on how we are responding to the Coronavirus outbreak below:

Public transport

  • More than 3300 extra temporary weekly services added to the network to help customers make smart travel choices and practice physical distancing
  • Hundreds of additional transport staff, including Transport and Marshalling Officers, deployed to key transport interchanges and hubs across Sydney, Newcastle, Wollongong and the Blue Mountains
  • More than 450,000 green physical distancing dots rolled out across all modes to show customers where to sit or stand.
  • Ramped up frequency, intensity and visibility of cleaning across the network, an additional 1400 cleaners hired and more than 1 million extra hours of cleaning. Some modes – such as Sydney Trains carriages – are being cleaned up to four times a day
  • Improved real-time information through apps, social media and transportnsw.info website to assist customers with planning ahead.

Active transport - walking, cycling

  • More than 20 kilometres of pop-up cycleways are being rolled out across high priority routes across Sydney including at Randwick, Parramatta and Sydney CBD
  • Pop-up cycleways are also being rolled out in outer metropolitan and regional areas in the coming months including Newcastle, Wollongong and Goulburn
  • Lower speed limits at eight busy locations across Sydney to provide a safer environment for pedestrians and cyclists.

Point to Point – rideshare, taxis, hire car

  • Sanitisation cleaning stations have been opened in Sydney and key locations across NSW for rideshare, taxis and hire car vehicles to be cleaned daily to maintain the safety of both drivers and customers

Keeping the roads moving and additional parking

  • Actively managing the road network to reduce congestion for those who choose to drive
  • Additional car parking at major employment centres across Sydney including Moore Park
  • Continuing to assist the freight industry with information and planning regarding extended delivery hours.
  • How we are keeping our people safe

    It is our number one priority to keep our people and our customers safe. Here’s just some of the measures we have in place to do that:

    • We have TfNSW, Sydney Metro, State Transit Authority and NSW TrainLink safety plans available for our people
    • Green dots guiding our customers on where to sit and stand
    • Driver exclusion zones and taped off opal readers on our buses
    • Enhanced cleaning across the network, including our fleet and at all workplaces etc
    • Deployment of NSW Health COVID updates direct to all Transport mobile phones and iPads – instructions here for bring-your-own device set up
    • Rapid response cleaning teams and mask handouts deployed at busy interchanges
    • Marshals at stations and stops to guide customers in a COVIDSafe way
    • Freight pop up testing sites
    • Vehicle sanitation stations running across the state to keep P2P moving
    • No cash handling
    • COVIDSafe workplace measures implemented including extra cleaning
    • QR Codes across all workplaces and worksites
    • Extra customer communications and COVIDSafe measures we need them to take
    • Translating customer communications into a range of languages to support non-English and English as a second language communities
    • Dedicated Transport Contact Tracing team working in partnership with NSW Health
    • Promoting alternative travel options including cycling and walking
    • Working in partnership with Police who have presence at our major stations such as Central to target customers who are travelling without a ‘reasonable excuse’ under the Public Health Order. In addition to targeting those not wearing masks and apprehending anyone breaching the coughing and spitting crimes act.
  • Keeping it clean for the family

    Cleaning Attendant Hadlee Oakes knows his job is important. When he thinks of extra cleaning because of Coronavirus, he thinks of family and people he knows catching the train, so he really wants to make sure it's up to standard for them.

    Hadlee recognises the important role that cleaning plays to keep our trains and customers safe and he’s proud of the contribution he is making to prevent the spread of Coronavirus. We’re pretty proud of him as well!


  • Our cycleways are popping up everywhere!

    Physical distancing is a crucial part of slowing the spread of Coronavirus and we’re working with councils across the state to provide people with safer ways to travel.

    The pop-up cycleways are created by reallocating road space, which means they can be installed quickly. They give people safe space to commute for short trips and free up public transport for longer journeys.


  • Ensuring safe passage across the border

    With the border closure in place, it’s been a big job to ensure the safe usage of our XPT services that travel between Sydney and Melbourne.

    Tayla Hallett, Area Customer Service Manager for NSW TrainLink, explains that it’s meant changing the way they do things to ensure physical distancing on board.


  • Keeping border crossings flowing

    When the NSW - Victoria border closed our people were faced with a challenging task. How do we manage the more than 2,000kms of border formed by the Murray River?

    Watch the video to hear how we’ve worked with Police to keep border crossings flowing.


  • The freight’s got to keep moving

    The freight and logistics industry is critical to communities for the delivery of medical supplies to hospitals and goods to supermarkets.

    When the NSW - Victoria border closed, our people acted fast to find innovative and safe ways to keep the essential service of freight moving.


  • "I do like to see it sparkle"

    Joanne Adams is a Deep Cleaner from the Mortdale Maintenance Centre. She’s part of an army of cleaners dedicated to keeping our trains spotless.

    Armed with an industrial strength vacuum cleaner and special cleaning agents, Joanne comes to work every day ready to help protect our people and customers.


  • Side by side

    It’s been an enormous task to close the borders between NSW and Victoria.

    Our people are working side by side with NSW Police, NSW Health and other government agencies, helping to ensure that there is a seamless approach across the border.

    Jonathon Crocker, Senior Manager Regional Operations says the current situation is unprecedented: “It’s something that we haven’t seen in our lifetimes before.”


  • A big message from some little people

    It’s school holidays across NSW, albeit a little different this time around due to Coronavirus and the need to maintain physical distancing.

    As some smart little people remind us, it’s a great time to get out and explore NSW (yay!) but we do need to remain vigilant! Please don’t travel if you’re sick or unwell, use our transportnsw.info or Opal Travel apps to plan ahead and make sure there’s room for you on public transport (no dot no spot) and stay safe.


  • No dot no spot

    As of 1 July we’re increasing the capacity on our transport system in line with health guidelines.

    We’ve increased the number of green dots on our buses, trains, ferries and light rail to help travellers maintain social distancing and keep each other and our staff safe.

    Meanwhile we’re continuing with increased cleaning and deploying marshalls to monitor passenger numbers to make trips as safe as possible.


Page last updated: 12 October 2021, 17:27