Customer Strategy and Technology accountabilities

Our accountabilites:

  • NSW wide, all customer segments (people and goods), all forms of mobility
  • Lead customer insights capability unlocking customer related data for improved customer outcomes
  • Future/visionary direction setting – policy to enable future-state outcomes; influence the national Transport policy agenda on behalf of the Cluster; partnering, developing and trialing of new customer technologies and digital solutions
  • Strategic transport planning and placemaking (mid – long term) to create successful local communities and positive economic outcomes
  • Manage Media and public affairs for TfNSW
  • Deliver marketing campaigns and customer & community communications for customer divisions
  • Deliver effective co-ordination of government and ministerial services for the Cluster
  • Focus on the needs of the freight industry to deliver customer and economic outcomes for NSW
  • Drive commercial and customer outcomes through pricing and revenue
  • Deliver and manage effective customer payment solutions and operations
  • Design, manage and measure the end to end customer journey experience
  • Manage customer service operations (calls centre, complaints mgt etc) reducing customer effort and improving cost to serve through digital transformation

Our accountabilites:

  • NSW wide, all customer segments (people and goods), all forms of mobility
  • Lead customer insights capability unlocking customer related data for improved customer outcomes
  • Future/visionary direction setting – policy to enable future-state outcomes; influence the national Transport policy agenda on behalf of the Cluster; partnering, developing and trialing of new customer technologies and digital solutions
  • Strategic transport planning and placemaking (mid – long term) to create successful local communities and positive economic outcomes
  • Manage Media and public affairs for TfNSW
  • Deliver marketing campaigns and customer & community communications for customer divisions
  • Deliver effective co-ordination of government and ministerial services for the Cluster
  • Focus on the needs of the freight industry to deliver customer and economic outcomes for NSW
  • Drive commercial and customer outcomes through pricing and revenue
  • Deliver and manage effective customer payment solutions and operations
  • Design, manage and measure the end to end customer journey experience
  • Manage customer service operations (calls centre, complaints mgt etc) reducing customer effort and improving cost to serve through digital transformation